---
product_id: 30486862
title: "A Guide to Customer Service Skills for the Service Desk Professional"
price: "VT39191"
currency: VUV
in_stock: true
reviews_count: 8
url: https://www.desertcart.vu/products/30486862-a-guide-to-customer-service-skills-for-the-service-desk
store_origin: VU
region: Vanuatu
---

# A Guide to Customer Service Skills for the Service Desk Professional

**Price:** VT39191
**Availability:** ✅ In Stock

## Quick Answers

- **What is this?** A Guide to Customer Service Skills for the Service Desk Professional
- **How much does it cost?** VT39191 with free shipping
- **Is it available?** Yes, in stock and ready to ship
- **Where can I buy it?** [www.desertcart.vu](https://www.desertcart.vu/products/30486862-a-guide-to-customer-service-skills-for-the-service-desk)

## Best For

- Customers looking for quality international products

## Why This Product

- Free international shipping included
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## Description

desertcart.com: A Guide to Customer Service Skills for the Service Desk Professional: 9781285063584: Knapp, Donna: Books

Review: It was OK - Good reading material, kinda dry in places. Used in college classes.
Review: Did not use at all - I received this as a rental. It came in okay condition. To my surprise class had a digital copy already set up for me. Which I declined since I already had the book. Did not use AT ALL. I did not open this book once this semester. Honestly you really don't need it. It's all common sense.

## Technical Specifications

| Specification | Value |
|---------------|-------|
| Best Sellers Rank | #560,122 in Books ( See Top 100 in Books ) #117 in Management Information Systems #286 in Information Management (Books) #2,298 in Computer Science (Books) |
| Customer Reviews | 4.0 4.0 out of 5 stars (63) |
| Dimensions  | 7.25 x 0.75 x 9 inches |
| Edition  | 4th |
| ISBN-10  | 1285063589 |
| ISBN-13  | 978-1285063584 |
| Item Weight  | 1.5 pounds |
| Language  | English |
| Print length  | 544 pages |
| Publication date  | May 7, 2014 |
| Publisher  | Cengage Learning |
| Reading age  | 1 year and up |

## Images

![A Guide to Customer Service Skills for the Service Desk Professional - Image 1](https://m.media-amazon.com/images/I/61A7JlQBIbL.jpg)

## Customer Reviews

### ⭐⭐⭐⭐⭐ It was OK
*by J***N on December 17, 2018*

Good reading material, kinda dry in places. Used in college classes.

### ⭐⭐⭐ Did not use at all
*by N***E on December 22, 2022*

I received this as a rental. It came in okay condition. To my surprise class had a digital copy already set up for me. Which I declined since I already had the book. Did not use AT ALL. I did not open this book once this semester. Honestly you really don't need it. It's all common sense.

### ⭐⭐⭐⭐⭐ Five Stars
*by M***S on December 5, 2016*

good read

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---

*Product available on Desertcart Vanuatu*
*Store origin: VU*
*Last updated: 2026-02-23*