Perfect Sleep Chair - Lift Chair & Medical Recliner - Duralux Leather - Black

There are many versions of “The Perfect Sleep Chair.” The picture shows the version delivered to me on 10/23/17. The “Product Description” for the pictured chair is false. Problem #1: My chair does not lie flat. The foot-rest does not extend until the back of the seat is 9 inches lower than the front of the seat. The end of the foot rest is 3 inches lower than the front of the seat. That creates a big angle of knee-bend. Problem #2: The foot-rest doesn’t extend when the chair is in an upright sitting position. Problem #3: The Lift Chair feature takes me (5’ 6”) high above the floor and I have to slide out of the chair down to the floor. Problem #4: The massage feature in the seat back is only in the upper shoulder and neck area. There is no massage in the lumbar area. Problem #5: The “White Glove” delivery wasn’t good. The delivery was 3 hours after the notified time of 9-12am. The delivery person didn’t know that the one pillow provided had to be pushed into the 5 ½ inch gap between the seat and the back when the back was extended. Problem #6: The 5 ½ in gap is supposed to have a flap of leather on top of the pill attaching the back to the seat with Velcro. The flap is several inches too short. The Owner’s Manual show that I should have received a flat-bottom pillow to attach to that area. Problem #7: The manufacturer sent a replacement seat back to correct problems, but it was not sized right and couldn’t be attached to my seat. I’ve received no word from manufacturer or seller re any corrective action. Problem #8: The seller replied that I cannot return this chair because I’ve had it more than 30 days. My first complaint by phone was 4 days after delivery; 2nd complaint by email was 9 days after delivery. The promise of “Complete Satisfaction” has not been met.

Product was exactly as advertised. The team who delivered it were friendly, helpful, informative, and very efficient. We are very pleased with the product and the service.

Great chair the best for someone who needs extra help to sit or stand.

Everything is great but the leather isn't slippery enough. Hard to get my mom well seated in the chair.

The chair came early. They delivered the chair to the exact space as promised, set up and packing removed. Very happy with the chair and all its options.

I was really looking forward to this chair. The talented advertising writers, slick web design and friendly sales people made it seem like the “perfect” solution to my cervical damage related sleep problems. With surgery looming, the sales folks did their best to expedite delivery. The guys who set the chair did the job well and were very courteous to my wife and me. Ten days after delivery, the chair developed a problem. The back lost firmness and a gap formed between it and the seat bottom. The heat pad began digging into my lower back, my hips kept slipping through the gap and the “perfect” sleep I was hoping to enjoy was no longer possible. My first call to customer service seemed to meet with a professional response. I was told to expect a call from a service tech “the following day”. That day passed without a call. It all went downhill from there. When I called for an update the following morning, I clearly drew the short straw with a different customer service agent. Her attitude set off alarm bells with me.I was told to expect longer delays and the problem was essentially my ignorance. Since that conversation was growing heated, I told her I wanted to take advantage of my 30 day grace period and simply return the defective chair for a full refund. She declined the refund request. Another week has passed with no call from a service tech, and I’m fast approaching the end of my 30 day grace period. Now I’m forced to hire an attorney. I suggest you research the other negative reviews and seriously consider another company for a medical lift/sleep chair. These folks are a “perfect” pain in the butt.UPDATE: I received a very courteous call from the Customer Service Manager who assured me they would honor their warranty in whatever way I desired. Since I really need the chair, she said they would deliver a replacement for the defective chair. She wanted to stress they would refund my money if not completely satisfied. I added a star and will upgrade my review if they are able to fulfill her promise to me. I remain hopeful.

Advertised in my Narfe magazine and called the 1-888-279-3106 and ordered the Long Lasting DuraLux Leather model in mid 2015. I kept it covered to protect the leather. Removed the cover a few days ago and noticed the leather on the arms peeling. Called 1-800-958-8324 spoke to woman named Madonna who gave me three phone numbers of someone in my area who could repair it for me. I have leather couches for twenty yeas and this never happened. This is deceptive advertising.