---
product_id: 662314438
title: "NARWAL Freo Z Ultra Robot Vacuum and Mop Combo, Dual RGB Cameras and Chips, AI Avoidance, 12000Pa Suction, Real-Time Decisions, Adaptive Hot-Water Self Wash & Self Emptying, Pet Hair, Quiet, White"
brand: "narwal"
price: "VT162514"
currency: VUV
in_stock: false
reviews_count: 13
url: https://www.desertcart.vu/products/662314438-narwal-freo-z-ultra-robot-vacuum-and-mop-combo-dual
store_origin: VU
region: Vanuatu
---

# 12000Pa Suction Power Dual 1600x1200 HD Cameras AI Object Recognition NARWAL Freo Z Ultra Robot Vacuum and Mop Combo, Dual RGB Cameras and Chips, AI Avoidance, 12000Pa Suction, Real-Time Decisions, Adaptive Hot-Water Self Wash & Self Emptying, Pet Hair, Quiet, White

**Brand:** narwal
**Price:** VT162514
**Availability:** ❌ Out of Stock

## Summary

> 🧼 Clean smarter, not harder!

## Quick Answers

- **What is this?** NARWAL Freo Z Ultra Robot Vacuum and Mop Combo, Dual RGB Cameras and Chips, AI Avoidance, 12000Pa Suction, Real-Time Decisions, Adaptive Hot-Water Self Wash & Self Emptying, Pet Hair, Quiet, White by narwal
- **How much does it cost?** VT162514 with free shipping
- **Is it available?** Currently out of stock
- **Where can I buy it?** [www.desertcart.vu](https://www.desertcart.vu/products/662314438-narwal-freo-z-ultra-robot-vacuum-and-mop-combo-dual)

## Best For

- narwal enthusiasts

## Why This Product

- Trusted narwal brand quality
- Free international shipping included
- Worldwide delivery with tracking
- 15-day hassle-free returns

## Key Features

- • **✨ Streak-Free Shine:** Dual mops scrub away stubborn stains for a flawless finish.
- • **🔇 Whisper-Quiet Operation:** Powerful suction without the noise—clean while you relax.
- • **🤖 Self-Cleaning & Emptying:** Enjoy 120 days of hassle-free cleaning with self-emptying technology.
- • **🚀 Smart Cleaning Revolution:** Experience the future of cleaning with real-time AI decisions!
- • **🛡️ Advanced Obstacle Avoidance:** Navigate your home effortlessly, avoiding 120+ obstacles.

## Overview

The NARWAL Freo Z Ultra Robot Vacuum and Mop Combo is a cutting-edge cleaning device featuring dual HD cameras, advanced AI for real-time decision-making, and an impressive 12000Pa suction power. It self-cleans and empties, ensuring a hygienic environment while quietly navigating your home and avoiding obstacles. With its powerful mopping capabilities, it guarantees spotless floors, making it the ultimate cleaning companion for modern households.

## Description

Top Picks for Black Friday

Review: A very smart vacuum and mop robot which does a very impressive job - I wanted to use this vacuuming and mopping robot for at least a month before I wrote a review, so I really could get to know how to properly use it and how it performs. It is so easy to use. Technically, you could get started immediately once you plug in the charging station and give it some time to charge. Out of box, the only assembly is popping on the cleaning 'whiskers', slipping the mop pads on, and popping in the detergent container which is already pre-filled. For a fast start, you just push the button on top of it and if it's the first time, it will go around and map out the rooms in your home. Once mapped, you can just start him manually by pushing the button and use all the defaults set up or better yet, add the app to your phone and you can see all the settings and modes you can use. For instance, you can do regular vacuum suction or super-powerful suction. Or, for area rugs (or any rug actually), you can tell it to vacuum it, cross over it (skip it), or don't even get on it at all- side step it entirely. Each run, he's (I named him Wally) constantly updating his surroundings so your map will get better each time. He will do one room at a time and do the outside boundary first including baseboards if you want him too, then he goes back and fills it all in. He will stop on occasion to go back to his base to either recharge (although he carries a charge for at least 2 hours at full force capacity and mopping.), empty his dust tray (it gets sucked up and compacted in the main dust bag in the base), or to rewet and clean his mop heads. There's a smart mode where you can just let the robot decide what to do- he knows if it's carpet, tile, hardwood, area rug, etc. He's very quiet, I usually cannot hear him at all when one room over or more. In fact, we had the football game on when he came into the family room and it didn't even bother us where we needed to turn up the volume. It's not a whisper, but it's not loud. Kind of like constant 'white noise' in the background. If he somehow gets stuck, he can call for help by making sounds. Or, if you don't know where he is, you can either just look at the app and you can see him moving or where he's stuck right on your map. If he does get stuck somehow, you can opt to receive a text. I do this, and it says exactly what's going on, error code, what room he's in, you can even see the path he took in each room for that particular cleaning cycle. Back to getting stuck, he does an excellent job of avoiding obstacles, but I initially forgot to mark certain areas where I want him to skip in the app. (This is easy to do, you just shade in the area on your map and he will avoid it, but make sure he has access to a path in or out or past it - he follows instructions so if for instance you block too much and cover the door way leading back out of a room, he will stop and send you a message. I forgot to mark under my bed as a no go zone, so once under there it was like an obstacle course, things shifted, there were wires and cords, etc so he got stuck. Not his fault, it was mine for not keeping him out of there. You can set up a schedule in the app where you decide which days of the week, how often, which tasks (mop, vacuum, or both), and which rooms or entire house). He's connected to your phone via a bluetooth connection so you need wifi. We had no dead spots or issues so this was a non-issue but I just wanted to bring that up. Also, if he's vacuuming and let's say he can't get it all in the first swoop, he'll go back and do it again. If he still doesn't have it all, he will repeat this multiple times until either it's cleaned up or it's just not gonna come out- this is for both mopping and vacuuming. His base takes up about as much room as a home office sized paper shredder. If you need help or have a question on how to do something a certain way, their customer support has always gotten back to me within 24 hours via email- or you can call. I hope you found all of this helpful. I would definitely recommend you get yourself this model (Freo Ultra Z).
Review: Upgrading from an OG Narwal Freo/Roomba i7+ combo to the Narwal Freo Z Ultra was a FANTASTIC move - Decided to replace the white whale OG Narwal Freo (primarily mopping) and a Roomba i7+ with a friendly cleaner that's as quiet as a ghost and could handle both vacuuming and mopping WITH obstacle avoidance. I moved my auto-water drain/refill station from Moby's cave to Casper's cave without issues and it works great! Mapping was just as fast as the OG Narwal, and the Z Ultra's object avoidance algorithm is SLICK. We have a ton of electronics and random phone chargers in the house and it avoided every single cord, and some of my roommate's dog's REAL pet surprise on the first run without issues (the surprise was left AFTER I started the first cleaning and went to bed, so... Thank you Narwal for that! 💯🔥👍👍🤜💥🤛🏽) The Freo Z Ultra is on an entirely new level of autonomous mopping, in my opinion. I can't begin to explain how ridiculously good the mopping is, but with Freo Mind and the automatic water exchange system, I'll say it went from "game changing" to "LIFE CHANGING." I cannot explain just how ridiculously life changing NEVER HAVING TO TOUCH YOUR ROBOT is. I automated a Freo Mind (vacuum and mop simultaneously) schedule for 3AM every day, 7 days a week since I got it last Tuesday. I haven't touched it since. I wake up every day to clean floors... Vacuumed floors. MOPPED floors. REALLY. CLEAN. FLOORS. We have 3 cats, 3 dogs, and 3 people with long hair in this house. The dogs splash water, the cats kick litter, and the humans drop crumbs, splash drinks, cough and sneeze, drag their feet, come in and out of the house with dirty shoes. OH and we have 5 aquariums that we're constantly shuffling water to in order to top them off, and of course, we splash water all over the tile while doing this. NO MORE STAINS. No more crumbs, no more water spots, no more pet tracks on the tile, no more weird streaks from the stupid BraavaJet M6+, no more hassle with only running the mop when I'm around to babysit it. I can have the Freo Z Ultra clean while my girlfriend and I sleep, and I don't have to think about it anymore. Having 100% autonomous floor cleaning is an entirely different level of luxury that you have to experience to TRULY appreciate. The OG Freo changed the game for mopping, and the S1 Pro may have raised the bar, but when the Freo series (OG, X, and Z) can continue to mop 100% autonomously with ZERO human intervention, I will take the Freo series over the S1 Pro Every. Single. Time. The Freo Z Ultra, when paired with the Automatic Water Exchange System, will literally keep mopping the area and cleaning the pads until it's done with the mess. No gripes about running out of water, no getting up from the couch, or coming home to a half-assed job because it ran out of water halfway through the cycle, no forgetting to dump the dirty water tank while away for the weekend and coming back to a tank that absolutely REEKS. The Freo Z Ultra (with automatic water exchange system) is the kind of hassle-free cleaning I always dreamed about, ever since the original Roomba hit the market. It's literally the type of cleaning experience we've ALL been waiting for. === Biggest gripe about the unit is how the roller goes into the unit. It has a guide pin and two "tongs" on either side of the roller, but while it looks rotationally symmetrical, it's not. If you get something lodged in the roller (I HATE TWIST TIES! I HATE THEM SO MUCH) and you take the roller out to clean the area, you can accidentally install the roller's tongs "upside down" and you might not even notice. You WILL notice the vacuum can't dock though, it'll reverse and clip the auto-empty bin hole over and over. If this is happening to you, take the roller out and spin the roller 180° so the tongs are in their proper orientation, then close it up. And... probably run the vacuum again because the roller most likely fell out of position and didn't agitate the carpet fibers to loosen anything. Aside from that, the Z is a fantastic step up from the OG Freo. I think keeping the same form factor as the OG Narwal and especially the water tanks was a genius move for reducing production costs and making the water tank universal between Freo models. Standardizing parts to minimize production costs - that's big brain thinking, Narwal 👏🏽👏🏽👏🏽 and it was executed perfectly! Day 12 with my Freo Z Ultra, ZERO TANGLES, ZERO ISSUES, FLAWLESS FLOORS!!! Can't wait to see how the "heavy duty detergent" and "floor maintenance" modules work!!! Let's GOOOOOOOOO!!!!!!!!!!

## Features

- Clean Before You Even Notice - The world's first robot vacuum with dual 1600x1200 HD cameras and dual chips. Freo Z Ultra sees everything in high-definition color and evaluates its surroundings with groundbreaking AI to enable real-time cleaning decisions.
- Advanced Obstacle Avoidance - Dual cameras and on-board AI recognize over 120 objects to closely avoid obstacles while maximizing cleaning coverage. Hazards like pet accidents are avoided by 150mm, with furniture legs and safe objects cleaned up to within 8mm. It even reacts to and avoids unexpected dangers as they appear.
- Real-Time Cleaning Decisions - By identifying dirt, dual-chip AI deploys suction or mopping. Dust detected? Liquid? Mop on, suction off — make dirt and dustbin smell vanish. When big mess is detected, it employs a matrix cleaning pattern going horizontally and vertically until floors flawless.
- Ultra Quiet Self-Empty Station - The docking station works quietly but thoroughly to clean and maintain Freo Z Ultra. AI detects mop contaminants and cleans between 104°F and 140°F to avoid scorching while flushing grease, then reaches 167°F for a hygienic clean. A 2.5L dustbag holds 120 days of compressed self-emptying dirt, a self-cleaning and drying system avoids smells.
- Tornado Suction, Breezy Sound - Industry-leading 12,000Pa suction at low-noise pairs with a certified tangle-free brush to maintain cleaning performance day after day. Easily lifts dirt and pet hair from carpets and crevices, while getting right up to the wall with EdgeSwing technology. A new baseboard cleaning module even removes overlooked dirt from the vertical baseboard.

## Technical Specifications

| Specification | Value |
|---------------|-------|
| ASIN | B0D7HHKVLK |
| Batteries are Included | Yes |
| Battery Life | 5 Hours |
| Best Sellers Rank | #648,984 in Home & Kitchen ( See Top 100 in Home & Kitchen ) #391 in Robotic Vacuums |
| Brand | NARWAL |
| Brand Name | NARWAL |
| Color | White |
| Control Method | App |
| Controller Type | App Control |
| Customer Reviews | 3.9 out of 5 stars 603 Reviews |
| Filter Type | Sponge |
| Form Factor | disc-shaped |
| Included Components | Instruction Guide |
| Indoor Outdoor Usage | Indoor |
| Item Dimensions L x W x H | 19.1"L x 17.5"W x 25.3"H |
| Manufacturer | NARWAL |
| Model Name | YJCC023 |
| Model Number | Freo Z Ultra |
| Number of Items | 1 |
| Number of Power Levels | 1 |
| Other Special Features of the Product | Robot Vacuum and Mop Combo, FlowWash Real-Time Self-Cleaning Rolling Track Mop, CarpetFocus Carpet Cleaning, AI-Powered Obstacle Avoidance, Powerful 22,000 Pa Suction, DualFlow Tangle-Free System, 1. |
| Portable | No |
| Power Source | Battery Powered |
| Product Dimensions | 19.1"L x 17.5"W x 25.3"H |
| Recommended Uses For Product | Cleaning carpets, hardwood floors, and other residential floors in a smart home setting. |
| Surface Recommendation | Wood |
| Voltage | 3.6 Volts (DC) |

## Product Details

- **Brand:** NARWAL
- **Model Name:** Freo Z Ultra
- **Special Feature:** Auto Mop Washing
- **Color:** Grey Freo Z Ultra
- **Product Dimensions:** 19.1"L x 17.5"W x 25.3"H

## Images

![NARWAL Freo Z Ultra Robot Vacuum and Mop Combo, Dual RGB Cameras and Chips, AI Avoidance, 12000Pa Suction, Real-Time Decisions, Adaptive Hot-Water Self Wash & Self Emptying, Pet Hair, Quiet, White - Image 1](https://m.media-amazon.com/images/I/71r1OGF0D5L.jpg)
![NARWAL Freo Z Ultra Robot Vacuum and Mop Combo, Dual RGB Cameras and Chips, AI Avoidance, 12000Pa Suction, Real-Time Decisions, Adaptive Hot-Water Self Wash & Self Emptying, Pet Hair, Quiet, White - Image 2](https://m.media-amazon.com/images/I/81-foAg4LwL.jpg)
![NARWAL Freo Z Ultra Robot Vacuum and Mop Combo, Dual RGB Cameras and Chips, AI Avoidance, 12000Pa Suction, Real-Time Decisions, Adaptive Hot-Water Self Wash & Self Emptying, Pet Hair, Quiet, White - Image 3](https://m.media-amazon.com/images/I/816Vsu+t3oL.jpg)
![NARWAL Freo Z Ultra Robot Vacuum and Mop Combo, Dual RGB Cameras and Chips, AI Avoidance, 12000Pa Suction, Real-Time Decisions, Adaptive Hot-Water Self Wash & Self Emptying, Pet Hair, Quiet, White - Image 4](https://m.media-amazon.com/images/I/81vDEyLpwZL.jpg)
![NARWAL Freo Z Ultra Robot Vacuum and Mop Combo, Dual RGB Cameras and Chips, AI Avoidance, 12000Pa Suction, Real-Time Decisions, Adaptive Hot-Water Self Wash & Self Emptying, Pet Hair, Quiet, White - Image 5](https://m.media-amazon.com/images/I/81wYJqT1q6L.jpg)

## Available Options

This product comes in different **Color** options.

## Customer Reviews

### ⭐⭐⭐⭐⭐ A very smart vacuum and mop robot which does a very impressive job
*by T***E on January 29, 2025*

I wanted to use this vacuuming and mopping robot for at least a month before I wrote a review, so I really could get to know how to properly use it and how it performs. It is so easy to use. Technically, you could get started immediately once you plug in the charging station and give it some time to charge. Out of box, the only assembly is popping on the cleaning 'whiskers', slipping the mop pads on, and popping in the detergent container which is already pre-filled. For a fast start, you just push the button on top of it and if it's the first time, it will go around and map out the rooms in your home. Once mapped, you can just start him manually by pushing the button and use all the defaults set up or better yet, add the app to your phone and you can see all the settings and modes you can use. For instance, you can do regular vacuum suction or super-powerful suction. Or, for area rugs (or any rug actually), you can tell it to vacuum it, cross over it (skip it), or don't even get on it at all- side step it entirely. Each run, he's (I named him Wally) constantly updating his surroundings so your map will get better each time. He will do one room at a time and do the outside boundary first including baseboards if you want him too, then he goes back and fills it all in. He will stop on occasion to go back to his base to either recharge (although he carries a charge for at least 2 hours at full force capacity and mopping.), empty his dust tray (it gets sucked up and compacted in the main dust bag in the base), or to rewet and clean his mop heads. There's a smart mode where you can just let the robot decide what to do- he knows if it's carpet, tile, hardwood, area rug, etc. He's very quiet, I usually cannot hear him at all when one room over or more. In fact, we had the football game on when he came into the family room and it didn't even bother us where we needed to turn up the volume. It's not a whisper, but it's not loud. Kind of like constant 'white noise' in the background. If he somehow gets stuck, he can call for help by making sounds. Or, if you don't know where he is, you can either just look at the app and you can see him moving or where he's stuck right on your map. If he does get stuck somehow, you can opt to receive a text. I do this, and it says exactly what's going on, error code, what room he's in, you can even see the path he took in each room for that particular cleaning cycle. Back to getting stuck, he does an excellent job of avoiding obstacles, but I initially forgot to mark certain areas where I want him to skip in the app. (This is easy to do, you just shade in the area on your map and he will avoid it, but make sure he has access to a path in or out or past it - he follows instructions so if for instance you block too much and cover the door way leading back out of a room, he will stop and send you a message. I forgot to mark under my bed as a no go zone, so once under there it was like an obstacle course, things shifted, there were wires and cords, etc so he got stuck. Not his fault, it was mine for not keeping him out of there. You can set up a schedule in the app where you decide which days of the week, how often, which tasks (mop, vacuum, or both), and which rooms or entire house). He's connected to your phone via a bluetooth connection so you need wifi. We had no dead spots or issues so this was a non-issue but I just wanted to bring that up. Also, if he's vacuuming and let's say he can't get it all in the first swoop, he'll go back and do it again. If he still doesn't have it all, he will repeat this multiple times until either it's cleaned up or it's just not gonna come out- this is for both mopping and vacuuming. His base takes up about as much room as a home office sized paper shredder. If you need help or have a question on how to do something a certain way, their customer support has always gotten back to me within 24 hours via email- or you can call. I hope you found all of this helpful. I would definitely recommend you get yourself this model (Freo Ultra Z).

### ⭐⭐⭐⭐⭐ Upgrading from an OG Narwal Freo/Roomba i7+ combo to the Narwal Freo Z Ultra was a FANTASTIC move
*by M***H on October 21, 2024*

Decided to replace the white whale OG Narwal Freo (primarily mopping) and a Roomba i7+ with a friendly cleaner that's as quiet as a ghost and could handle both vacuuming and mopping WITH obstacle avoidance. I moved my auto-water drain/refill station from Moby's cave to Casper's cave without issues and it works great! Mapping was just as fast as the OG Narwal, and the Z Ultra's object avoidance algorithm is SLICK. We have a ton of electronics and random phone chargers in the house and it avoided every single cord, and some of my roommate's dog's REAL pet surprise on the first run without issues (the surprise was left AFTER I started the first cleaning and went to bed, so... Thank you Narwal for that! 💯🔥👍👍🤜💥🤛🏽) The Freo Z Ultra is on an entirely new level of autonomous mopping, in my opinion. I can't begin to explain how ridiculously good the mopping is, but with Freo Mind and the automatic water exchange system, I'll say it went from "game changing" to "LIFE CHANGING." I cannot explain just how ridiculously life changing NEVER HAVING TO TOUCH YOUR ROBOT is. I automated a Freo Mind (vacuum and mop simultaneously) schedule for 3AM every day, 7 days a week since I got it last Tuesday. I haven't touched it since. I wake up every day to clean floors... Vacuumed floors. MOPPED floors. REALLY. CLEAN. FLOORS. We have 3 cats, 3 dogs, and 3 people with long hair in this house. The dogs splash water, the cats kick litter, and the humans drop crumbs, splash drinks, cough and sneeze, drag their feet, come in and out of the house with dirty shoes. OH and we have 5 aquariums that we're constantly shuffling water to in order to top them off, and of course, we splash water all over the tile while doing this. NO MORE STAINS. No more crumbs, no more water spots, no more pet tracks on the tile, no more weird streaks from the stupid BraavaJet M6+, no more hassle with only running the mop when I'm around to babysit it. I can have the Freo Z Ultra clean while my girlfriend and I sleep, and I don't have to think about it anymore. Having 100% autonomous floor cleaning is an entirely different level of luxury that you have to experience to TRULY appreciate. The OG Freo changed the game for mopping, and the S1 Pro may have raised the bar, but when the Freo series (OG, X, and Z) can continue to mop 100% autonomously with ZERO human intervention, I will take the Freo series over the S1 Pro Every. Single. Time. The Freo Z Ultra, when paired with the Automatic Water Exchange System, will literally keep mopping the area and cleaning the pads until it's done with the mess. No gripes about running out of water, no getting up from the couch, or coming home to a half-assed job because it ran out of water halfway through the cycle, no forgetting to dump the dirty water tank while away for the weekend and coming back to a tank that absolutely REEKS. The Freo Z Ultra (with automatic water exchange system) is the kind of hassle-free cleaning I always dreamed about, ever since the original Roomba hit the market. It's literally the type of cleaning experience we've ALL been waiting for. === Biggest gripe about the unit is how the roller goes into the unit. It has a guide pin and two "tongs" on either side of the roller, but while it looks rotationally symmetrical, it's not. If you get something lodged in the roller (I HATE TWIST TIES! I HATE THEM SO MUCH) and you take the roller out to clean the area, you can accidentally install the roller's tongs "upside down" and you might not even notice. You WILL notice the vacuum can't dock though, it'll reverse and clip the auto-empty bin hole over and over. If this is happening to you, take the roller out and spin the roller 180° so the tongs are in their proper orientation, then close it up. And... probably run the vacuum again because the roller most likely fell out of position and didn't agitate the carpet fibers to loosen anything. Aside from that, the Z is a fantastic step up from the OG Freo. I think keeping the same form factor as the OG Narwal and especially the water tanks was a genius move for reducing production costs and making the water tank universal between Freo models. Standardizing parts to minimize production costs - that's big brain thinking, Narwal 👏🏽👏🏽👏🏽 and it was executed perfectly! Day 12 with my Freo Z Ultra, ZERO TANGLES, ZERO ISSUES, FLAWLESS FLOORS!!! Can't wait to see how the "heavy duty detergent" and "floor maintenance" modules work!!! Let's GOOOOOOOOO!!!!!!!!!!

### ⭐ DO NOT BUY!!!! PIECE OF GARBAGE AND CUSTOMER SUPPORT IS AWFUL!
*by A***Y on October 4, 2025*

Avoid Narwal at All Costs – Terrible Product, Even Worse Customer Service I put this machine to work. I have a 3,000 sq ft main floor with mixed flooring, and I ran my Narwal for almost six months. At first, it seemed fine, but that didn’t last long. Here’s where it all went south: • For the price, this thing is garbage. The cost doesn’t come close to matching how it performs. • The mapping is awful. It never cleaned “edge to edge” like it claims. Even after several remaps, it constantly missed large areas. • Maintenance is expensive and constant. Each mop cartridge costs $35–$40, and you’re forced to buy Narwal’s own brand. The vacuum bags are also pricey. Knockoff versions barely work and can cause dust to blow all over the inside of the unit. • It doesn’t even empty itself properly. Every other cleaning, I had to take it apart and empty the onboard dust cup manually. • The dirty water tank stinks, always. I cleaned it every single morning, and no matter what I did, it still smelled foul. The design makes it impossible to clean completely. • The base tray grows mold. The area where the robot “cleans” its mop pads turns into a science experiment in a day or two if you don’t scrub it constantly. Then came the disaster. Around month four, I noticed water pooling around the base. When I moved it, I found that the base had been leaking underneath and my wood floors were buckled, and the baseboard was pulling away from the wall. After doing some research on Reddit, I found that this is a known issue: the pump that drains water into the dirty tank can fail, flooding under the base. Because we ran it nightly, the leak had been happening for days, hidden under the giant base. I contacted Narwal support, the only way to reach them is through a ticket system. While waiting for a response, I filed a claim with my homeowner’s insurance, who sent a mitigation crew. Unfortunately, our flooring was discontinued, which meant we had to replace almost all of it on the bottom floor, a $22,000 repair. Narwal’s response? They emailed me in the middle of the night (their customer service is overseas) apologizing and asking for photos and videos of the damage, which I sent along with the repair estimate. Their solution was insulting: they offered me a free accessory kit and a $30 check. I asked for a full refund or a replacement device, and they refused. This dragged on for more than three weeks, with days between each reply, while my house was being torn apart. Finally, I reached out to Amazon, explained the situation, and they stepped up like a company should. They had UPS pick up the unit, and once it was returned, they issued me a full refund. Amazon is the real hero here. Narwal, on the other hand, has permanently lost my trust. Every time I see one of their ads, I warn people to stay away. We replaced the Narwal with a Shark, and it’s night and day. The cleaner costs $13 for a huge bottle, no dust bags needed, and it actually cleans edge to edge, something the Narwal never managed once. Save yourself the money, the stress, and the damage to your home. Do not buy anything from Narwal.

## Frequently Bought Together

- NARWAL Freo Z Ultra Robot Vacuum and Mop Combo, Dual RGB Cameras and Chips, AI Avoidance, 12000Pa Suction, Real-Time Decisions, Adaptive Hot-Water Self Wash & Self Emptying, Pet Hair, Quiet, White
- NARWAL Freo Z Ultra Robot Vacuum and Mop Accessories Pack (Model: Only Freo Z Ultra)
- NARWAL Robot Vacuum and Mop Specially Formulated Floor Cleaner (Model Freo | Freo X Ultra)

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*Product available on Desertcart Vanuatu*
*Store origin: VU*
*Last updated: 2026-05-14*