Napoleon P500RSIBNSS-3 Prestige 500 RSIB Natural Gas Grill, sq. in + Infrared Side and Rear Burner, Stainless Steel

This is a great product. Due to the complexity of the installation, I hired a person to put it together and hook up the gas and electricity.

Easy to set up and outstanding quality for the price. Heavy duty grill with some amazing features. Worth the money. I had one question after setting up the grill and the customer support team at Napoleon was phenomenal. Answered my question immediately, registered the grill for me then did a video call checking major connections and frequent caller issues to make sure it worked right the first time. Highly recommended

Sear Station is Great!, 2min per side and a room temp steak is med rare with excellent grill marks. Rotiserrie burner is great, set it and forget it, come back for kabobs or grilled veg in 20 minutes, all done, moist and no need to lift lid after loading the spear.

I rarely write the reviews, but wanted to give credit where credit is due. Our grill arrived in a damaged box; clearly it had been treated very roughly in transit. At first glance, the contents seemed fine, so we took delivery of the grill. However, during the assembly process we discovered that there were two parts that were damaged, including the grill's control panel. We sent a message to the seller about the issue, and although the initial automated response indicated to expect a reply within two days, the seller responded in less than one hour. The seller offered a discount in lieu of returning the product. We were open to it, but wanted to finish the assembly and make sure the product was functional. Once we confirmed that it worked, we let the seller know. Again, we received a response in less than one hour. Great customer service avoided what could have been a very frustrating experience. Kudos!

The delivery experience was excellent! Arrived right when expected and delivered the heavy large box to where I needed it. Not a scratch or blemish on the box. The assembly was quite involved. Nearly every part of the grill except the gas valves and most (not all) of the electronics had to be assembled from a plethora of parts. If you’re not very handy - maybe hire someone to assemble or choose another grill. The instructions were all pictures (nothing to read) and did a pretty good job but you must take your time and STUDY THE PICTURE DETAILS or you will risk putting something together backwards or just incorrectly. The only part of the assembly that requires two people was lifting the main grill box with precision onto the fittings that connect the grill box to the stand while at the same time guiding the plumbing and cables through their proper holes. The biggest issues I had were with the doors on the stand and all the handles. They are pieces of junk compared to all the other parts of the grill (IMHO). The handles, other than the grill lid, are cheap chrome colored pieces of plastic that the paint will certainly flake off of within a few months to a year. The doors required me to bend their flimsy hinge like part (not a real hinge just a peg and hole assembly) so the doors would line up straight. The doors themselves are paper thin metal on a plastic frame that flexes as it’s opened and closed and doesn’t hold its shape well at all. So much so that the magnetic catches that are supposed to keep the doors closed won’t catch top and bottom at the same time because of the slight warp in the flimsy door. C’MON Napoleon - with a relatively expensive grill like this, how about you charge me another $10 - $20 an give your customers metal handles and quality doors+hinges that reflect the quality of the rest of the grill. VERRY DISAPPOINTING. I’ll tolerate it and keep the grill but I won’t recommend it to my good friends or family. As for the operation - I would say it’s very good (4 out of 5). There is only one hot spot and it’s in the center and not very big which is easily manageable. The side searing station with infrared works great! The main grill with gas burner valves are a smooth mechanism, light easily (so far), and provide good constant heat whatever the setting. The thermometer on the lid is one of the best and most accurate I have used. I like the lights on the burner valves as it is easy to see if one is left on and needs to be turned off. The lights are battery operated and I wish there was an option for a wall plug but that’s not a big deal to me. I haven’t used the rotisserie so I can’t comment much on that YET...stay tuned for an update some day...but the motor looks and feels cheap - has a plastic housing (not the best idea on a product installed inches from a heat source) but the rod and spikes seem like they would get the job done. The quick disconnect NG fittings are excellent and the hose is quite long if needed to reach your NG outlet. Overall It’s a “good” product and I’m happy enough with it. It cooks really well and I guess that’s what we are really going for here. I probably wouldn’t order another because I like sturdy doors to hang my grilling tools on without casing warping that prevents the door from staying closed on both the top and bottom magnetic catches. I also like a handsome grill and misaligned doors make the whole thing look cheap. I hope this is helpful. Happy grilling!

I love the functionality of this BBQ - but the two burner valves in the middle (and the igniter button) have failed and Napoleon's customer service is non-existent. I have tried email (i get an automated non-response) and I have tried by phone (on hold for hours on end). One point in paying extra for this BBQ was the "Lifetime" warranty. What's the point if you can't get anyone to respond? On my BBQ the outer two burners work, but I am concerned I have a gas leak on the valve body from the two non-functioning valves, and therefore a major safety hazard. I'm not interested in burning my house down, so at the moment I have a $1,600 paper weight..... Go ahead and buy this if you're confident you'll not have any issues - otherwise stay away. Maybe consider a Weber.

High quality build with premium parts. Installation was a bit cumbersome because all the instructions have are pictures, no descriptions. Shipping was ultra fast and the grill came on a skid with tie downs, very secured. Not one single complaint, very satisfied customer!!!

Everything went mostly smoothly on getting it. There was a small issue with the shipper but we got it worked out. I was able to get it put together fairly easily. This thing can really cook! The lid is insulated, and it holds temperature wonderfully! It heats up really fast and will get to 700 degrees in less than 10 minutes! So you really need to work on learning how to keep the temperature down. I have only been able to cook on it a couple of times, but so far, it has been better than I had expected! I highly recommend this grill and company!!

Excellent product. Works well after we had a technician here to adjust the infrared grill.