Call Center Representative (Passbooks) C-4095 (Career Examination Series)

these passbooks should have the explanation of why an answer is the correct. Also the binder used to hold the book together is not great , not sturdy.

LEARNED LOTS ON WHAT MIGHT BE IN A EXAMINE LIKE THIS.

Yes it came In handy for exam that I'm taking.

This is a ridiculously outdated book with ridiculously outdated questions. They claim it was published in 2016 but really, who uses cord-and-plug switchboards? Clearly an attempt to charge a lot of money for a useless product.Here's a random example:The efficient PBX operator USUALLY employs plugs from left to right in order to:A. prevent busy signalsB. save timeC. give all plugs equal wearD. insure clear transmission