ASURION 2 Year Sporting Goods Protection Plan ($300 - $349.99)

This was fast and easy. They actually refunded the original purchase price for a defective product. Thank you!

I purchased a 2-year protection plan for an under-the-desk treadmill . 3 months before the plan expired, do did the treadmill. I had to contact Asurion because I had no clue how to access it, and I had accidentally deleted the confirmation email. They very quickly provided all the information I needed to file a claim, which I did through Amazon via a link Asurion gave me. Literally 10 minutes later I had an email with directions for claiming an Amazon gift card refund for the entire purchase price (minus tax). I was actually hoping they would offer to fix the thing, because now I still have it but can’t use it, and I can’t use the money to purchase another one unless I get it from Amazon. But that’s neither here nor there. Overall, I’m thrilled with the response, and very happy I had bought the protection plan. 10 stars!!

Easiest claim process I have ever experienced. Responded immediately to my claim

Filed claim online, response was almost instant, with no hassles. That's how all insurance should be!

Asurion's service was horrible. I had an electric scooter that stopped working. First of all, I had to pay $30 to ship it to Asurion (they don't provide you a shipping label)--fine. They proceed to send the scooter back to me, and it is still nonfunctional, citing "couldn't find an issue". What kind of servicing sends back something without testing it out themselves? I let them know, they apologize, and I pay another $30 to send it back again. What do you know, they send it back to me AGAIN saying they serviced it, but I test it out and it's still non-functional! At this point I am a bit irked, because once I guess I could let a mistake slide, but twice????? $60 down the drain? C'mon. The third time I send back my scooter they were kind enough to send me a shipping label. I send them my scooter, and almost a month passes before I hear anything back. After this point, I reach out to ask about the status. The person from Asurion tells me they've been "trying to contact me" and "sent me an email" saying my product was not only nonfunctional (HELLO I already knew this) but that it was unfixable(mind you this whole interaction was very unpleasant and the Asurion rep was very rude as well, essentially gaslighting me). AFTER ALL THIS TIME. I tell the person that it would've been nice if they hadn't waited a month to pass to let me know but they said they had sent me an email and would be refunding me. Like were they hoping I just forgot about it?? Anyways, fine. At this point I'm just happy they finally agreed with what I'd been saying all along-- that the first time I had contacted them 3 months before, my scooter was not working. However, the final straw was when they told me they would be reimbursing me in the form of an Amazon Gift Card. What????? Not a replacement device? Not my original form of payment???? Are you kidding me????? despicable. Amazon had this insurance policy on devices going for them, but with service like this I don't think many will keep buying electronics insurance with Amazon--I personally will be taking my business elsewhere.

Me gustaria que cuando se repare un producto no usen partes usadas . Por que el mio se reparo pero usaron una parte usada y puede fallar.

The process to report my issue was very easy. The resolve for my issue was completed in an acceptable period of time. I was very impressed! Many thanks.

The claims process was very fast and easy. The refund for the product was issued within 24 hours. I have used Asurion in the past and highly recommend it.