How do I get a replacement key?

I don't know, but i have two in the same house installed and I could always send the person the extra key i have. Let them know. And I will make sure the same key fits both of my units which I am sure it does.

Can it be closed without having to lock it? I don't want to have to keep track of a key.

If you lock it then you need the key to open it. But don't waist your money. This item destroys the paper towel when pulling out even if pulling out with care! Junk

What size c fold paper towel will it hold

Just normal size C fold paper towels. When reordering I never worry about the width or length of the towel. There is plenty of space for longer or wider towels, but every time I reorder towels they fit.

Has anyone figured out a temporary solution to get this NOT to tear the paper? What a horrible product!

I can't really offer a solution but perhaps a few things that might mitigate the problem a bit. (Full disclosure, I bought a different dispenser and tossed this one in the attic). A couple things helped, 1) don't fill the dispenser, go about half way. 2) Before you put the towels in, fan them a bit to loosen them up. By doing this, you might get fewer rips and tears and paper towel shrapnel. In the end though, I bought a table top model that is spring loaded and I'm much happier.

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PENGKE Paper Towel Dispenser,304 Grade Stainless Steel with Lock Design,400 C-Fold Or 525 Multifold Capacity

PENGKE Paper Towel Dispenser,304 Grade Stainless Steel with Lock Design,400 C-Fold Or 525 Multifold Capacity

Product ID: 165289301

Details

Material
Stainless
Color
Silver
Brand
PENGKE
Mounting Type
Window Mount
Item Weight
3.8 Pounds
Product Dimensions
14.45"L x

💧304 stainless steel durability

📏Holds 400 C-fold or 525 multifold towels

🔒Lock design for security

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VT5201

Duties & taxes included

In stock

Sold byAmazon VanuatuDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

🧼 Keep it Clean, Keep it Classy!

CAPACITY CHAMPION - Accommodates high traffic with up to 525 towels.
SECURITY MEETS STYLE - Locking mechanism prevents tampering and vandalism.
EFFORTLESS MONITORING - Small window for easy towel level checks.
ELEVATE YOUR RESTROOM - Transform any space with a sleek, modern design.
HASSLE FREE INSTALLATION - Includes all mounting hardware for quick setup.

The PENGKE Paper Towel Dispenser is crafted from durable 304 grade stainless steel, featuring a secure lock design to deter tampering. It holds up to 400 C-fold or 525 multifold towels, making it ideal for high-traffic restrooms. The brushed nickel finish adds a modern touch, while the included mounting hardware ensures easy installation.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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The product quality is outstanding. Exactly what I needed for my work.

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