PetChatz HDX: [New] USA Made Luxury 2-Way Audio & Video Pet Treat Camera, HD 1080p, Motion/Sound Detection Smart Video Recording, Streams DOGTV, Calming Aromatherapy, Designed for Dogs and Cats

I bought this for my 4 month old puppy and it works as advertised. Clear picture and audio and treat dispenser works great. However....The HDX version is new. According to the company, it was released in late 2019 so my unit had some issues maintaining connectivity with my wifi which resulted in the need to hard-reset the device periodically. Customer service worked with me and I cannot say enough about how wonderful the experience was. Customer Services gets A++++ rating for sure. They are helping to resolve the issue. (In the interim, I bought a cheap $9 HOMNI wifi outlet that I can control remotely so if the system ever freezes, I can reset power at the outlet and the PetChatz will reboot and operate just fine.)My dog isn't the only one with separation anxiety; us "pawrentals" do to. So it's really nice to be able to check in on the furbaby while we are out and about.It ain't cheap, but for peace of mind and the ability to have contact with your special family member, we felt it was worth the price. And, NO, you do not need to buy the additional mounting case unless you are concerned that your larger dogs may want to rip it out of the wall. We have ours velcro'd to the wall of his kennel with heavy duty velco strips and it is secure...even when my dog tries to climb all over it trying to find us behind the device when he's confused at seeing us on the video monitor.I have already recommended this device to several friends because it simply works. If you are on the fence about buying one, DO IT! You won't be disappointed. (This review was written by a human dude, not an advertising schmuck or bot.)

Overall it's a nice product, a clear image with wide-angle. I hope the product can be improved on two things though, 1) add night mode, 2) support the cell phone model I have (ASUS Zenphone - Android version.)My kitty only came by one time and seemed not to understand where the voice from. But I feel more secure to be able to talk to her and distributed the treat while traveling. I don't know how much a pet understands using this to communicate with the owner but it brings you peace of mind.

In searching for a pet monitoring device my wife and I came across the PetChatz, and after looking through the reviews as well as the product info for this and several others, we settled on this piece of equipment. I will say that having to buy the mount and dealing with the cord length can be a slight inconvenience, but the cost and effectiveness of the product is worth it. There is no associated fee with the device long term, and it was built by an American company. Not all of them are, and I have seen other pieces of technology through companies with cheaper devices hacked and scanned the room. I have seen people having to change their login information frequently, and we didn’t want to have to deal with that, especially since people may be home alone. Although we have large dogs that are protective of the family, safety for everyone in the household including not having devices hacked is paramount. We have been using the device for several weeks now and monitor them actively at work and give treats throughout the day. The dogs know the chime, and the female runs to the device and waits for a treat from her dad. I cannot begin to say enough about this device, and I highly recommend saving up for the device instead of purchasing a cheaper competitor.

So I purchased this item back in February in anticipation of moving out of my current residence in June. It was my one “gift to myself” that I used my 2019 tax money to buy for myself and my dog. This item was pretty expensive but had decent reviews and it was exactly what I was looking for in a pet camera: one that could do two way video and audio. I didn’t even consider the product may not work or be broken. Stupid me. Yesterday I finally opened the package and set it up. Out of the box it worked fine, got it set up and mounted and it was working fine initially. Yesterday was going to be the first night I was venturing out to some friends house during this covid crap and I was excited to be able to do so and still keep an eye on my dog at the same time. Low and behold I get to where I’m going, I use my phone app to check in on my dog with PetChatz and it tells me the unit is offline!!! I was so mad! I spent all that time setting it up for last night and somehow it’s offline and I wasn’t able to communicate with my dog all night. So this morning I get up and I figure I will toggle what the issue is, couldn’t be much because it’s brand new! Maybe just an unplug and replug or a shut on and off would fix it. Nope. Completely blank screen. It won’t do anything. And I have no idea what to do now as my return window on amazon for this item closed on March 17th, and I cannot find a link to where I can contact the manufacturer. So now I’m stuck with a $300 item that is completely useless to me and I’m extremely upset. This product would have been perfect for my needs if it actually worked!!! I will change this review to a more positive one if someone reaches out to me and attempts to make this right.