1.The item is not Real or Solid Gold Jewelry,it is Gold Plated Jewelry.Please make a note. 2.We have tried our best efforts to accurately display the colors of the products, however the actual color you see will depend on your monitor and may not be accurate. 3.Pieces from the Windshow come packaged in a special bag, making them more secure. 4.Due to long distance, items usually be took 6-18 days to arrive you, they will be sent out within 2 days after you are placed the order.  5. Windshow offers a specialized customer service team that is available 6 days a week to answer any product questions before, during or after the purchase. If you are not satisfied for any reason, you will receive a full refund if you returned during 15 days.  6. Windshow sincerely wishes to provide all clients with products of better quality, better service and better shopping experience.  RETURN POLICY:  1)We happily accept unused and unworn merchandise with tags attached within 30 days of the ship date for a full refund or credit for a full refund or credit for all qualifying orders. 2)We do not offer free return shipping for international orders.FEEDBACK: Windshow JEWELRY pays great attentions to the shopping experiences and feedback from the customers.Your satisfaction and positive feedback with 5 stars is the motivation for us to move forward.It would be highly appreciated if you could leave a good review or a positive feedback to our product and our store. If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback. We will do our best to solve any problems and provide you with the best customer services. 
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