About the Author The KPI Institute is a leading authority on Key Performance Indicators (KPIs) research and education, providing through its publications and training courses insights on how to measure and manage with KPIs. It runs five main research programs, dedicated to performance management, the Balanced Scorecard, KPIs and organisational strategy. The main program, dedicated to documenting and cataloguing how KPIs are used in practice, resulted in the establishment of www.smartKPIs.com, the largest online database of well documented KPI examples, with over 7000 examples from 15 functional areas and 24 Industries. Over the last 8 years, The Institute assisted over 3,000 organizations in finding solutions to their KPI needs. Read more
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