Retractable Garden Hose Reel 1/2 Inch x 130 ft, Super Heavy Duty, Any Length Lock, Slow Return System, Wall Mounted and 180 Deg Swivel Bracket

This is a very good and sturdy hose reel. My only complaint is the difficulty attaching it to the house. It would be better if it would detach from the mounting bracket. Overall, it retracts very well and without issues. The nozzle provided is pretty decent for my usage. It has a nice appearance that kind of blends in with my house.

I am changing my rating to 5 stars for this company’s outstanding customer support! They are honoring their 2-year warranty and replacing the assembly! ————- We initially liked the retractable hose. It is long and retracts easily. However, in less than a year, the hose is failing. It is not durable. It blisters and bulges and prevents water from flowing. I have left a voice message because no one answers the phone number listed on their website, but doubt my call will be returned. The photos show the bulges, but when under pressure, they are much larger — about an inch and a half wide.

I’ve had this Giraffe Tools Retractable Garden Hose Reel mounted on my porch for just under a year now and I’m overall very happy with it. Mounting was super easy I attached it to a wooden porch support post and the included hardware worked perfectly. Took maybe 15 minutes total with a drill and level — no issues at all. The swivel feature is excellent. The whole reel turns smoothly so the hose doesn’t get twisted or kinked no matter which direction I’m watering. That’s a big convenience I didn’t realize I needed until I had it. The retraction mechanism works really well too. The hose pulls out smoothly and retracts neatly without any tangling or fighting me. It’s satisfying to use. The 100ft hose length is more than enough for my yard and garden beds. I can easily reach every corner of my property without dragging around a heavy hose. The only real downside is the spray gun that comes with it. It feels cheaper than the rest of the reel and unfortunately cracked after one season of regular use. I just replaced it with a better one and the reel itself continues to work great. Overall this is a nicely built hose reel — sturdy, well-designed, and reliable. I’d still recommend it, especially if you plan to upgrade the nozzle anyway. Definitely a 4-star product for me.

Easy install, durable, great flow. Takes away from back breaking, time consuming hose wrangling. Money well spent.

Working good but not great, it's pull back function sometimes pulls back hose when I need it to stop. My main complain is about the nozzle - my broke and start leaking after half a year. They sent me a replacement and now second one start leaking too - broken plastic inside the nozzle. Just replaced with Walmart no brand one. Company should be ashamed of putting such low quality "Giraffe" branded nozzle on good in the general product.

Below is my original review where I had reached out to them thru email. Once I posted a review, someone on their end reached out to me thru Amazon's messaging system and was helpful in resolving the issue. They provided me with a metal bracket and it is perfect for supporting the hose and reel. It was easy to install - I installed it on a brick wall. Just make sure to have the correct masonry bits, and don't drill into the mortar. I've seen others install it on a post. A retractable hose is so convenient and you never have to worry about tripping over it. The entire reel/hose slips up off the bracket so it can be stored inside thru the winter. The bracket that is mounted on a wall/post to hold this pretty heavy hose is made of plastic. The weight of the hose and casing broke mine within a couple weeks. It makes no sense to expect a chunk of plastic to hold up to that much weight. After many emails, no one at Giraffe seemed to know if the metal bracket that is on amazon would work with this model (eventually someone there said no, but that they were now producing a metal one for $30). Overall, it was a bad purchase - over $100 for the hose, then about $30 more for mortar drill bits, anchors...$30 more for the metal bracket after the plastic one broke...$30 more for new fresh drill bits, screws/anchors... Functionally, it works as designed. The concept of having the hose retract and be out of the way is great, but seems like not much thought went into the design. Customer service needs better training. Should not take multiple emails to get a simple answer.

Great hose reel system. Easy to install and very easy to use. It works so well I bought a second system.

This retractable garden hose took my husband a bit of time to get set up, but once installed, it looks great mounted on the side of the house. I really like the clean, organized appearance compared to a traditional hose reel. One of the best features is that it swivels back and forth on the wall, which makes it easy to use for both the front and back of the house. The hose itself is very long and easily reaches the back of our patio area without any issues, even though it’s mounted on the side of the house. The one odd downside is the retraction mechanism. When pulling the hose out, it can be a little tricky to get it to pause without trying to retract automatically. This makes laying it down and picking it back up again slightly more inconvenient than expected. I’m also not a big fan of the included nozzle. It doesn’t spray with as much force as the cheaper metal nozzles you can buy at the store. That said, if you’re mainly watering plants or a garden, the pressure is perfectly fine. I’ll likely swap the nozzle out for one with more pressure to better suit my preferences. Overall, it’s a solid product with great reach and a polished look—just be aware of the learning curve with the retract feature and the nozzle if you prefer higher water pressure.

Defective item replaced within two weeks, and works fine now. I appreciated the response from the vendor.

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S’enroule très bien, le tout est solide

Hose is ok and easy enough to install but the supplied bolts and especially the supplied anchors were terrible. The anchors wouldn’t tighten I had to go out and buy my own for another $30 on top of this. Really disappointed for such an expensive hose EDIT: then company reached out to me on their own accord and gave me a really fair and viable resolution so I have upped the review with this in consideration.

Worked for one season. We properly retracted and made sure to not over extend like it said. Winterized and brought in over the winter period and second season the connections inside ripped. The hose itself started to split. Definitely not worth $200 if it only last one season. Took it apart to see if we could use a new hose and it’s no feasable