Question 1

How far of a range does the remote control work?  I have a window in a loft and I want to be able to adjust the shade while I am on the floor below.

Accepted Answer

Thanks for your inquiry. The motorized window shade can only be controlled by remote, the opening and closing time can not be set and no smart devices can be connected. you can use the remote control within 20 meters. 
If you have any questions feel free to contact me through Amazon or send text message to 9293362336.

We are window blinds & window shades factory we can make the window shade according your request. You need to provide us window information( Window size and inside mounting or outside mounting) then we will make the proper size for you.
Our best product is 100% blackout shade and blackout blinds, it can block all the light and keep the room dark as night, it can help you have a good sleep during day time. Except blackout collection, we have sheer roller shade, bamboo roller shade, reed roller shade, solar shade, metal blind and patterned roller shade.

Question 2

How can I order a replacement white plastic insert that is attached to the motor end with 2 screws.

Accepted Answer

Thanks for your kind inquiry.

Please contact our customer service, we will get back to you with the solution.

If you have any questions feel free to contact me through Amazon or send text message to 9293362336.

We are window blinds & window shades factory we can make the window shade according your request. You need to provide us window information( Window size and inside mounting or outside mounting) then we will make the proper size for you. 
Our best product is 100% blackout shade and blackout blinds, it can block all the light and keep the room dark as night, it can help you have a good sleep during day time. Except blackout collection, we have sheer roller shade, bamboo roller shade, reed roller shade, solar shade, metal blind and patterned roller shade

Question 3

It says its smart home in one of the pictures. Does this link to alex or amazon or an app. Can you set timers for morning and night?

Accepted Answer

Thanks for your inquiry. For the motorized window shade you want, I am sorry to tell you that they can work with Alex or Amazon app. So you can not set times for morning and night. But we are trying to solve this problem.
If you have any questions feel free to contact me through Amazon or send text message to 9293362336.

We are window blinds & window shades factory we can make the window shade according your request. You need to provide us window information( Window size and inside mounting or outside mounting) then we will make the proper size for you.
Our best product is 100% blackout shade and blackout blinds, it can block all the light and keep the room dark as night, it can help you have a good sleep during day time. Except blackout collection, we have sheer roller shade, bamboo roller shade, reed roller shade, solar shade, metal blind and patterned roller shade.

Question 4

if i buy dark gray shades will the valance be the same tone of gray? or will it be lighter gray?

Accepted Answer

Thanks for your inquiry. For motorized window shades you want, if you order dark grey shade, the top valance will be dark brown color. I am so sorry to tell you that we have no dark grey valance, but we have light grey valance, you can contact me through Amazon, I can show some pictures help you make better choice.
If you have any questions feel free to contact me through Amazon or send text message to 9293362336.

We are window blinds & window shades factory we can make the window shade according your request. You need to provide us window information( Window size and inside mounting or outside mounting) then we will make the proper size for you.
Our best product is 100% blackout shade and blackout blinds, it can block all the light and keep the room dark as night, it can help you have a good sleep during day time. Except blackout collection, we have sheer roller shade, bamboo roller shade, reed roller shade, solar shade, metal blind and patterned roller shade

ASIN	B0865QDRST
Additional Features	Blackout, Routless, Window Treatments
Best Sellers Rank	#2,814,942 in Home & Kitchen ( See Top 100 in Home & Kitchen ) #2,219 in Roller Window Shades
Brand Name	ZY Blinds
Closure Type	Motorized
Color	White - With Valance
Control Type	Motorized
Customer Reviews	4.4 4.4 out of 5 stars (65)
Image	1 image
Included Components	Mounting Hardware
Item Dimensions L x W	118"L x 98.4"W
Manufacturer	LANAN Window
Material Type	Polyester
Model Number	LW-WS-984118
Mounting Type	Inside Mount,Outside Mount
Number Of Panels	1
Number of Items	1
Opacity	Blackout
Operation Mode	Automatic
Product Care Instructions	Spot Clean Only
Recommended Uses For Product	Indoor
Room Type	Bedroom, Dining Room, Kitchen, Living Room, office
Shape	Rectangular
Size	98.4"W x 118"H
Specific Uses For Product	Window
Text	3 text inputs
Water Resistance Level	Not Water Resistant

Motorized Blackout Valanced Window Shades, Remote Control Wireless and Rechargeable Roller Blinds with Top Valance, UV Protection White Fabric Roller Shades for Windows, Doors, French Door

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