Brio CLBL720SCBLK Moderna Self Cleaning Bottom Load Hot, Cold & Room Water Cooler - New Black Stainless Steel - Tri Temp W/Touch Dispenser Feature

This is really nice dispenser. It came nicely packaged. It was easy to install. You just have to plug it in and flip the switches on the back. The buttons work fine. The water quality is great, it has a self cleaning feature that is easy to turn on. I also love the hands free function, although the directions were not helpful on how to activate it. You have to hold your hand over top of the two dots and then move it away to stop it. I could not get to work the first time, but after I unplugged it and plugged it back in it started working. There is a lock for the hot water that you have to hold down in order to unlock it, which is a great way to prevent kids from burning themselves. You can change the cold water temperature and it has a night light that can be turned on/ off by flipping the switch on the back. The door is a little tricky to open, but it is a nice looking dispenser.

I purchased the Brio Water Cooler with high hopes of having a reliable and efficient way to enjoy cold and hot water in my home. At first, the cooler seemed to work perfectly fine, but unfortunately, my experience with it took a nosedive shortly after the one-year warranty expired.Within a few weeks of the warranty expiration, the water cooler started showing signs of trouble. The cooling function began to weaken, and the water was no longer as cold as it used to be. This was disappointing, considering I had invested in a supposedly high-quality product. As the weeks went by, the cooler's performance deteriorated further, and it finally broke down completely, leaving me with lukewarm water and a malfunctioning device.I reached out to the customer service department hoping for a solution, only to be frustrated and disappointed. Their response could have been better at best, and they seemed disinterested in assisting me with my issue. It was as if they were washing their hands of responsibility now that the warranty had expired. This post-purchase support was nowhere near the level I had expected from a product that positioned itself as a premium option in the market.What's most frustrating is that this water cooler was a costly purchase, and I had hoped it would last for several years, providing convenience and reliable performance. However, it failed to live up to even the most basic expectations. The fact that it broke down shortly after the warranty period is highly disappointing and speaks to the product's poor quality and lack of durability.Overall, my experience with the Brio Water Cooler has been highly disappointing. It failed to deliver on its promises and left me stuck with a broken appliance that I now need replacing. I cannot recommend this product to anyone, as the lack of quality, durability, and reliable customer support makes it a poor investment. Save your money and look for a more reputable and dependable water cooler brand.

The media could not be loaded. Update 4/5/2023Still works and still is quiet however we are noticing a sound in the water pump. The water trickles out for a few seconds when dispensing has stopped which is annoying and fills up the collection tray quickly. I emailed Brio and have not heard back from them. Hoping there is an easy fix.Update 11/5/2022Still running perfectly. I wanted to add an update regarding other reviews mentioning noise. When you place the 5 gallon bottle in the cabinet take notice to the pump and the the hard plastic tubing. If the bottle or tubing touches the pump you will hear a loud rattling sound. Simply pull the bottle towards you with enough room to still fully close the door and that should solve the problem. Also twisting the bottle to wrap the tubing around the bottle helps as well.The video you see is the sound of the ozone generator. It runs for an hour and a half then shuts off. So please don’t think the video shows how loud the unit actually is. The actual running sound of the unit is very quiet.This review includes positive experience with customer service (for Brio) which is a good thing!Also includes positive experience with Amazon returns.Also comment about video in the end of review.MAKE SURE YOU LET THE WATER COOLER SIT UNPLUGGED FOR 24 HOURS BEFORE TURNING IT ON.Let the oil settle so your cooler lasts a long time. Yes, their is compressor oil in refrigerating items such as this. Same applies to air conditioners and fridges/freezers. Let it settle as the cooler was most likely shipped on it’s side. This is as per the manufacture. Not mentioned in instructions but from customer service call that I made. They need to update their manual.As of right now two days after receiving this water cooler I have nothing but positive things to say about it. It works perfectly. Hot water is hot. Cold is ice cold and the best one is the room temperature. I prefer that when rest of family likes cold. The water pump makes a low noise when pumping water back into the cold tank as well as the hot. Pump works continuously on room temp, but stops when you stop filling your cup as it should. The compressor seemed loud the first day but the next day is seemed to have settled in. (Remember the oil has to settle so yes it’s like an engine that needs oil. Let it do it’s thing. Let it break in)The best thing about a bottom loading water cooler is no more violent splashes against the wall or wherever your current top loader is. You know what I mean. Now it’s easy breezy just insert the nozzle and slide it in. Close the door.DO NOT OPERATE THE BUTTONS FOR WATER UNTIL YOU INSERTED NOZZLE INTO CONTAINER. You’ll ruin the pump.Only negative thing about this is it is low. So you have to bend a bit if you are moderately tall. No big deal. Not worth taking a star off a review for that.The first water cooler that was sent was damaged really bad. I submitted a return request and was instantly given a return label to print out. Option to have UPS pick up or bring to UPS location. I opted to bring it to UPS myself as the UPS workers here seem miserable so why make them even more miserable.The second one arrived in perfect shape.When the second one arrived I called Brio customer service and within minutes was connected to a human being. This is a really good sign that this brand has good support backing up their products. I called to inquire about if this should sit for 24 hours prior to turning on and they said it should sit to allow it to settle. This holds true with any refrigerating device but I thought maybe it would be different here. Glad I called. They were super friendly.Regarding the negative reviewers:One person said they had to press really hard on the buttons to get water. Did you think to remove the thin plastic film that is over the surface for protection during shipping? That’s the reason why. Your low rating should be deleted.Another person reviewed this and said it arrived damaged. You do know you can send it back and they send you a replacement at no additional cost? I did exactly that. The first arrived damaged so I sent it back. Two days later the current one arrived in perfect condition. Don’t review a product based on damage. Take pictures of damaged package before opening and then take pictures of damaged product just to cover yourself if they don’t believe you.My experience overall is positive. I think some of the negative reviews are based on not operating the cooler properly and not noticing their is a protective film over the control panel.Added video of the ozone self cleaning in operation. It sounds like their is an ozone generator with an air pump pumping it into the cold water holding tank. You can hear it bubbling. Not loud it makes a humming sound and it’s supposed to shut off after 90 minutes. Pretty cool!