Pro SmartHub, Arlo Certified Accessory - Connects Cameras to Wi-Fi, Works with: Essential (1/2/3/3 XL, Pro 5S/6/6 XL, Ultra Cameras, Floodlight, Video Doorbell Cameras

I wanted to upgrade our old Smart Hub and I connected this new one while living the old one online. I needed to upgrade because one of the cameras got disconnected to the old hub and wouldn't reconnect and I tried installing new batteries and it still wouldn't work. Then once I connected our cameras to this new Smart Hub, it was easy and it recognized the cameras instantly. Now the old smarthub is disconnected. The cameras are working fine now!

Works once you figure it out.

We bought this "Arlo SmartHub VMB4540" device to manage video feed from several Arlo Essential 2K cameras placed in the back yard to monitor stray cats. But, due to an Inaccurate Product Description on Amazon, the SmartHub does NOT work as expected and we returned it. Specifically, it did not detect our Arlo cameras. It did not capture or transmit live images. It did not store recordings locally. Occasionally, a single frame would freeze on our PC for no particular reason, just a picture of our backyard with no stray cats. It did not connect to our Arlo cameras by Wifi nor by any other way, even when cameras were only 3-6 feet away from the hub. Another failure of this device is the pathetic 2.5" bifold "manual" in the box. All it says is to connect the power adapter and Ethernet cable to your wifi, then "Download the Arlo app and follow the setup instructions for an Arlo SmartHub." So even the instructions are worthless. (See a picture of the included bifold instructions, below.) In other words, you must search the Internet yourself to find pertinent info for the device. But none of it works, so its still worthless. Also, in case you missed it, connecting the SmartHub to the cameras requires <3-6 feet distance between the SmartHub and the cameras to be connected. But this detail isn't even mentioned in the pathetic bifold that comes with the SmartHub. I only found that out online. But as I said, it's all worthless. Everything about the product description is inaccurate. I think the SmartHub is a "loss leader" for Arlo. The cameras came with a month of free support, including AI detection of animals, short recordings of animal movements that triggered recordings, audible alerts and so on. But once the free camera support trial ends, the cameras only transmit live feed, and this SmartHub is--you guessed it--worthless. You have to subscribe to Arlo. Bottom line: This Arlo product only seems to work with a subscription to Arlo. This is not mentioned in the product description. And it obviates the whole rationale for buying the so-called SmartHub, which is to avoid having to purchase a subscription to Arlo. So lucky you, you get to spend $100 on a SmartHub AND subscribe to Arlo. By itself, this device does nothing. It is completely useless. It is not Smart at all. It is quite Stupid. But you would be Smart to avoid it.

I bought two Arlo Pro SmartHubs, one purchased in February 2025 and another in July 2025 to cover two separate areas. One performs well, never miss a camera trigger; but the other one frequently goes offline and needs to be restarted. I don’t think it is WiFi related because all connections are Ethernet, no WiFi outage incidents. It could be that the one works well is directly plugged into the router, while the offline one is plugged into a Netgear Gigabit Switch that’s plugged into the router; whether this is an issue is unknown. I am going to upgraded the Ethernet wire to see if it will make a difference. I found the camera images have a few seconds of delay popping up into the app, but it’s only a timing difference, not a missed catching the moment issue. Overall, the cameras are amazing, especially the older versions such as Arlo and Arlo Pro versions; I run into problems of loud noises and over exposures with the essential cameras.

I didn’t get the cable to charge the cameras 😞

- To properly use the offline access, setup a Home VPN tunnel to access remotely from your home. - This might require a higher-end router like Asus to setup, but establishing a WireGuard VPN connection makes it possible to remotely pull footage from this device - Remember, this is to avoid paying for cloud storage, so you need some kind of remote capabilities then you need a VPN into your home. - To setup and pair, you press both buttons on camera and dock. This has its own separated wireless connection for pulling dedicated footage from Arlo cameras.

After an incident across the street from my house where a person ran into a light pole, I decided it was time to replace my ring stick up cam with one of the new high definition Arlo cameras. I purchased this base to interface with that camera. I did not have any issues with the base specifically however I was disappointed in the performance of the camera therefore I had no need of the base. For those of you trying to choose a system this appears to be a very good option. I really like the fact that you can plug in a hard drive to this base for local storage as well as using cloud storage. For those of you who are looking to upgrade a system such as Ring I would not purchase this item, the small addition of local recording does not outweigh the increased cost and identical performance to the ring systems.

Although the directions say you can use Arlo camera's without this, it's essentially a lie. I tried direct connection to my wifi and the doorbell worked, but any camera I tried to add wouldn't stay connected. This device solved the issue.

Pas conforme pour l’Europe, prise non compatible…

This hub, like all the other Arlo equipment, and I have it all, work really well, but customer service is useless. On the other hand, when for some reason, it doesn’t work properly, just unplug it and plug it back in 10 minutes later.

En un inicio lo adquirí solamente para que una mis cámaras Ultra pudiera funcionar, pero ha funcionado mejor de lo que esperé, me ha ayudado a que en las demás cámaras ( Arlo 4 ) pueda sacarles todo el provecho, pues ahora tengo transmisión en 2K en vivo, además de que el tiempo de respuesta de las cámaras mejoró muchísimo

This product is so perfect. It is still working with confidence.

Tengo 4 cámaras ARLO Essencial y mejoró bastante la velocidad de respuesta de las cámaras. La imagen tardaba mucho en llegar a mi celular y eso ya se corrigió. Graba en el USB muy bien aún cuando no estoy dentro de Estados Unidos. Lo único que no he podido corregir es que no puedo visualizar los videos grabados si no estoy en casa. No sé cómo corregirlo.