TheraPureSpa EST5880 Hot Tub

Product of very good quality

Only lasts through warranty. The company, Esse Tranding, Inc, may or may not have even looked at the hot tub after we paid for shipping to send it back to them. You will have to pay all shipping. Our spa worked for just under 90 days and then out of the blue shut off. We tried to unplug and plug it back in to restart it. Plugged it into 8 other outlets and it still would not work. And we live in a brand new home so it is not "old outlets" as they like to claim. To verify, we had done nothing to it, it just stopped heating and completely shut off when we weren't even in it. We had read all the reviews and done our research on this hot tub and it seemed like this was a good hot tub but we were wrong. Someone from the company must be writing the good reviews. When we did send it back to the company to get fixed, we had to pay shipping both ways. They said they ran tests on it and nothing was wrong, it worked just fine. However, when we got it back it was in the original shipping and packaging that we sent it in and still not working. This is just a small account of my challenges with the company. I had several conversations with them, including the president Ariyeh Green, to get them to work with me and they refused. They also shipped it to the wrong address and charged us $20 extra to ship it back. We shipped it for $34 and they charged us $55. Bottom line, they outright lied about the hot tub being in working order and refused to fix it under warranty.