Ghost Controls TSS1 Heavy-Duty Single Automatic Gate Opener Kit for Swing Gates Up to 20 Feet (ft.)

Bought July 2021...charge controller on board failed Nov 2021. Contacted Tech Support and ran all their tests and proved the charge controller was not working. Sent videos. Load tested. Everything they ask for and all they do is keep responding that it should be fine. Honestly, the Tech support appears to be outsourced to someone who is reading from a script and has no actual clue as to how anything works. Just like a previous reviewer stated, their board was faulty right out of the box and it took over three weeks for him to convince Ghost to send out a replacement. Their customer service is horrible. It seems like their full intent is to completely enrage the customer so that they not only never buy another product again, but they go out of their way to tell everybody they can what an awful company Ghost Controls is. Well they succeeded.

really easy installation and set up, working great so far, got it on a tubular 16 foot gate

Ok, so this is my experience with this product so far. I am basing the information below on text messages I have saved, emails from GHOST, Amazon receipts, cell phone records, and my hand written notes documenting conversations. Best of luck with your experience. • 3/24/2024 - Ordered the GHOST Model TSS1, (2) Ghost Wireless keypads, and (2) Ghost control remotes from the GHOST STORE on Amazon for a total of $743.92. Items were delivered the week of April 1, 2024. • Installed on 4/22/2024 (weather- and work-related issues prevented me from installing sooner). - Gate opener worked as it should. • 5/1/2024 - Ordered (2) additional GHOST remotes from the GHOST STORE on Amazon for a total on $72.52. Items were delivered May 7, 2024. • 5/3/2024 - Gate opener began having issues. - Gate would not close all the way (it stopped at the same point approximately 1/3 of the way closed). - The alarm started beeping, and gate would not function at all. - It was disconnected from the battery. • Weather- and work-related issues prevented me from working on the gate until 5/7/2024. - I completely disconnected the system and re-installed it. - I replaced the 12-volt deep cycle marine battery with a new battery at a cost of $122.06 (old one was still good per the auto parts store, but I replaced it anyway). - I re-programmed all remotes and keypads. - I re-set the limit settings and closing settings on the gate. - I re-placed fuses (all were still good but per the manual, a 7-beep code indicates a bad fuse). - The alarm started beeping after activating the remote once and the gate would not function. - It was disconnected from the battery. • Weather- and work-related issues prevented me from working on the gate until 5/20/2024. - Once again, I completely disconnected the wires and re-installed the system. - I took the new battery to the auto parts store and had it tested. Battery was good. - I re-programmed all remotes and keypads. - I replaced all the fuses again. - Gate still would not function. - It was disconnected from the battery. • On 5/24/2024 I began calling GHOST to get some assistance with this issue. Notably, the location of this gate opener on my property is in an area where cell phone reception is not available. As I spoke with the rep at GHOST, I would make notes and drive to the opener and try different trouble shooting methods suggested. - 6 phone calls and 4 text messages later here are the steps I tried to get the opener working:  - I had to pull apart the arm, cut out a diode, and put the arm back together.  - Tested arm wires on direct battery power.  - Re-connected the circuit board and tried to get the gate working.  - Jog open the gate completely.  - Verify the hardware was lined up.  - Jog closed the gate completely.  - Try opening with a remote. - The gate would not function. It was disconnected from the battery. - I left messages for the tech per his request (ext. 221), but I did not receive a call back. • On 5/31/2024 I called GHOST 3 times and left messages with the tech (ext. 221) as per his instructions and received no callback. • On 6/6/2024 I called GHOST and spoke with a new tech (ext. 202). As I spoke with the rep at GHOST, I would make notes and drive to the opener and try different trouble shooting methods suggested. - 4 phone calls and 7 text messages later here are the steps I tried to get the opener working:  - I powered off the system and re-activated it.  - I used a paperclip to bypass the remote sensor to ensure the gate arm was functioning.  - I was asked to text a copy of the purchase receipt from Amazon and a photo of the control box circuit board to a number. - The gate would not function. It was disconnected from the battery. - The tech was supposed to call when he received the texts but did not. I called and left messages but did not receive a callback. • On 6/14/2024 I called GHOST and spoke with a new tech (ext. 107). A new control circuit board was mailed to me through the US Postal Service. It arrived on 6/21/2024. • On 6/23/2024 I have installed the new circuit board. - I completely disconnected the wires and re-installed the system. - I re-programmed all remotes and keypads. - I checked all the fuses. - Gate still will not function. It just beeps and wont open. - It has been disconnected from the battery. • On 6/27/2024 I received a voice mail from a supervisor (presumably in response to this review). She offered assistance to resolve the issues and requested a call back. • On 7/5/2024 I was able to return the call to the supervisor and left a message. She was out of town but I received a call from another person (ext. 205) who reviewed the notes and offered to help. Unfortunately, everything being asked had already been done. Interestingly, this rep indicated that because I had cut the diode as instructed on 5/24/2024, it was indicative that they MAY NOT HONOR ANY WARRANTY FOR THE PRODUCT. The rep indicated that my original message to the supervisor would be delivered and I would hear back next week on further directions. I guess I will make more calls to GHOST and fingers crossed. My hope is that I can get this opener to function properly before GHOST claims is is past the warranty date. I have over $900 invested in this thing and wish I would have bought something else at this point.

You must follow instructions to the letter, check for clearances before tightening any bolts. There is no adjustment for the open position, different from other openers, would like to be able to set my own.

Been using this opener several times a day for a couple yrs now. Works flawlessly. Solar panel keeps battery charged regardless of temp. I've never had to touch it since I installed it. Instructions are very good. I had never put one in and had no problems.