I purchased this product and got 2 500ml of e45 derma protect moisturising lotion which is not the same lotion as i have previously purchased

That is sad. You should contact the seller and ask for replacement (or refund).

I can see some complaints that only one pack was received. Can anyone kindly confirm if two packs were actually received as described?

I have received two packs as described. The complaints may be an isolated case.

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VT13929

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Sold byAmazon VanuatuDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

🧴 Unlock your skin’s natural glow with E45 — hydration that keeps you ahead of the curve!

EVERYDAY SKIN SAVIOR - Light, fast-absorbing lotion that locks in moisture and prevents dryness all over your body.
GENTLE YET EFFECTIVE - Dermatologically tested and allergy screened for sensitive skin peace of mind.
PURE SIMPLE SKINCARE - Fragrance-free and alcohol-free to soothe without irritation or overwhelm.
FAMILY FRIENDLY FORMULA - Perfectly safe for all ages, from babies to adults—because everyone deserves soft skin.
DOUBLE THE HYDRATION POWER - Two generous 500ml bottles to keep your skin nourished day after day.

E45 Dermatological Moisturising Lotion is a dermatologist-tested, hypoallergenic, fragrance-free lotion designed to soothe and hydrate dry, sensitive skin. Available in a convenient 2-pack of 500ml bottles, it’s suitable for the entire family, including babies, providing gentle, everyday moisture that absorbs quickly without irritation.

Specifications

ASIN	B012FQYUTI
ASIN	B012FQYUTI
Active Ingredients	GOLD
Age Range Description	Adult
Best Sellers Rank	#19,321 in Beauty ( See Top 100 in Beauty ) #359 in Body Lotions
Brand Name	E45
Container Type	Bottle
Country as Labeled	Venezuela
Customer Reviews	4.7 4.7 out of 5 stars (704)
Customer reviews	4.7 4.7 out of 5 stars (704)
Date First Available	28 May 2015
Is Discontinued By Manufacturer	No
Item Dimensions	12 x 1 x 12 centimeters
Item Form	Lotion
Item Volume	500 Milliliters
Item Weight	200 Grams
Item model number	SG_B012FQYUTI_US
Manufacturer	Grocery
Manufacturer	Grocery
Manufacturer Part Number	8O-8I08-G2YK
Material Features	Fragrance Free
Material Type Free	Alcohol Free
Model Number	SG_B012FQYUTI_US
Number of Items	2
Other Special Features of the Product	Moisturising
Product Benefits	Moisturizing
Product Dimensions	12 x 1 x 12 cm; 200 g
Recommended Uses For Product	Dryness
Scent Name	fragrance free
Skin Type	Dry, Sensitive
Special Ingredients	Hyaluronic Acid
Specific Uses For Product	Dryness
Target Use Body Part	Whole Body
Unit Count	1000 Milliliters

Reviews

C**A

🔥🔥

Good job

27.02.2026

M**Y

Good product

It’s good to my very dry skin.. The only thing it's expensive

24.03.2024

S**L

PERFECT

AMAZING BY ALL MEANS. Worked wonders with my eczema and itchiness is healed

11.07.2020

V**E

Buon prodotto consiglio

25.09.2023

R**L

Best lotion I have found on planet for eczema and in general it’s not greasy dries quickly and doesn’t have a heavy feel a little goes a long way I full pump is enough for both your arms.

3.11.2025

X**X

Good product and delivery

28.11.2025

L**E

Perfect for dry skin. Easy to apply. Not greasy

10.09.2025

Q**Y

Nice

15.09.2025

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Trustpilot

TrustScore 4.5 | 7,300+ reviews

Ayesha M.

The product exactly matches the description. Very satisfied with my purchase.

5 days ago

Farhan Q.

The delivery time was excellent, and the packaging was secure.

2 months ago

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Buy anything from 5,000+ international stores. One checkout price. No surprise fees. Join 2M+ shoppers on Desertcart.

VT13929

Duties & taxes included

In stock

Sold byAmazon VanuatuDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Vanuatu.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Fatima A.

Best international shipping I've ever tried. Worth every penny!

3 days ago

Vikram D.

The MOLLE sheath is of exceptional quality. Very happy with my purchase.

2 weeks ago