Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience

The book covers a common deficit that plagues medical education: that doctors are taught to diagnose and recommend treatment, but are yet left virtually unarmed with stragies on: how to gain a patient’s trust, listen effectively, empathize, and collaborate. Also missing is a way to deal with conflict and navigate difficult conversations that inevitable arise in a therapeutic relationship.Yet again, the Cleveland Clinic paves the way with a usable outline and strategy. Relationship skills are critical to patient and provider well-being.

I am the chief of Medicine and Highly recommend this book just started reading it , Appears to be well written I know I am going to recommend it to my colleagues at my hospital. HCAHPS is the bane of our life , But no choice have to work to improve the scores great reading towards an improved HCAHPS score

Very well written and lots of great information

This is one of those books that should be required reading. Not only does it do a deep dive into the essentials of strong, solid communications, it lays the groundwork for creating a culture that supports communication and its development. Do not think this book is only for those in the medical profession...the lessons and best practices listed in this book far extend the medical boundaries and translates well in other industries.The method used to promote communication and educate others can be readily applied to other organizations. The framework created to teach relationship-centered communication was labeled the R.E.D.E model which stands for Relationship Establishment, Development, and Engagement. This model drastically helps improve the experience of both the patient (recipient) and provider (communicator). You can quickly draw comparisons between other industries that deal with customers (which is EVERYONE).I really liked the cases that the book discusses in-depth, along with the lessons learned. The challenges discussed and analyzed were some that I even encountered in my current job. This book can help you and your organization optimize customer interactions, increase overall satisfaction, and improve the final outcome.You will learn a lot in this book. A solid book.

Fantastic read on how to train people on communication principles and empathy. I'd recommend this to any communications professional, but certainly anyone in healthcare. Thanks for all the details.

Insightful and inspiring

Great practical detailed descriptionsOf success pathways