The Project Management Scorecard: Measuring the Success of Project Management Solutions (Improving Human Performance (Paperback)) 1st Edition

I love this book! Why?1. It is written in easy to read style, simple and direct; anyone with minimal PM expertise, culture will understand it2. It is covering a wide range of tools and possibilities3. Anyone can start design, or adjust her/his own tools immediately4. A great refference for future, to come and review it from time to time5. It is obvious the author has experience in practicing what he is preachingBegginer PM practitioner will find a lot of good points, easy to catch and study for future.Experienced PM experts will have an useful guide to improve or design their own PM tools and ideas to adjust their appeoaches and processes. Highly recommended!

This book has a mundane title but could be titled "Everything you ever wanted to know about project success and then some". The Project Management Scorecard focuses on how to evaluate and measure the success of project management solutions. Given that failed projects are far more common than successful projects, executives are investing more time and money in developing project managers. This book recognizes the challenges in measuring the return on project management investment and provides clarity and techniques on how to overcome this obstacle.The book is very thorough in its examination of the problems, process, and solutions to measuring project management success. First the authors break down the problem into its component parts, then they take a look at the project management process steps, and finally they present multiple approaches on how to create an effective scorecard and to use it to achieve desired results. The book includes not only straight-forward steps to follow, but also questionnaires and forms that can be easily used. Success stories and case studies are also included to illustrate major points.Some of the topics include the following:o Project management issues and challengeso Changing corporate cultureso Measuring reaction and satisfactiono How to calculate and interpret and ROIo Capturing business impact datao Measuring skill and knowledge changes during the projecto Monitoring the true costs of the projecto Converting business measure to monetary valueso Forecasting ROIThis book provides a straight-forward approach to setting up and measuring project success. The authors have taken an onerous topic and provided clarity through simple techniques that can be easily adopted. If implemented, the solutions presented should siginificantly contribute to overall organizational success.

This book is ROI-focused and integrates the people and process elements of project management with a balanced scorecard approach. One of the authors, Jack J. Phillips, has extensive experience and a large published body of knowledge in the domains of HR, ROI and scorecard development. This book has his touch, and covers the essentials of a mature project organization, what to measure and how to measure it.The approach is as follows:1. Measure: * reaction and satisfaction * skill and knowledge churn during the project * implementation and progress metrics throughout the project2. From the metrics capture: * business impact data * ROI3. Identify both tangible and intangible benefits and apply them to an aggregate 'true cost'.The book also shows how to translate business metrics to dollar values, build a business case, and communicate status, based on the scorecard, to clients and stakeholders. This is essential for anyone who is setting up or managing a program management office or who wants to improve internal project managment processes. It also provides one of the best methods for communicating status to clients and upper management.

This book should be required reading for all managers and workers. I like to point out that the book is very readable, and that reading it gave me, for one, a much richer appreciation for the context in which the writer was devising his theory.

This book describes the way to assess a project management improvement initiative following the concept of the balanced scorecard. It uses a change stage approach that leads to a real ROI: from reaction/satisfaction (acceptance), learning, application/implementation, business impact and quantified ROI. It also provides advice on how to measure each of these stages. I have found the project follow-up questionnaire especially insightful.At first, I found this book a bit confusing about whether it was trying to assess projects themselves or the project management initiative, but after a second look at it, I see it as is really useful if you need to show the benefits of implementing/developing project management in your organization.