OOMATelo VoIP Free Internet Home Phone Service with 3 HD3 Handsets. Affordable landline replacement. Unlimited nationwide calling. Answering machine. Option to block robocalls., TELO3HD3

Important details: we use an older (2018) Intel Macs on AtlanticBB/Breezeline.We've used an ATT landline for years & have never had a cell phone or Internet phone; we're probably the last GenXers in the US to even have a landline, & since we barely use the phone anyway, never felt the need to switch. However, ATT's worsening service, horrible customer care, and persistent issues with our line finally drove us to look for other options. Ooma was recommended to us by folks on the Reddit sub for our city (r/Columbus).I was a bit concerned over the bad reviews here, I admit, especially since health issues require us to have a reliable 911 ability. After going thru the entire setup process, I'm now puzzled; the biggest problem we had was entering our credit card info.So, this is the basic Telo unit with three wireless/wifi handsets. Telo plugs into your modem/router, handsets' bases need to be plugged into a power source & the bases connect over wifi to the Telo unit. We've currently got two of the handsets in use; third is being saved as a backup.The setup directions (booklet & app) were clear and easy to follow: set up the account, plugged the Telo unit into the ethernet port of our modem/router unit & waited for all the updates to finish. That part took over an hour, mostly because our ISP had sent us new equipment the day before and THAT was having fits. Two reboots, one reset & a call to Breezeline support later, our Internet finally stabilized & Ooma's Telo finished its updates. Plugged in the wifi handsets, waited for the handsets to download their updates, got the "welcome" call from Ooma, and much cheering commenced.Our ATT line has been filled with static for the last couple months, ruining several important calls & making it hard for callers to hear us, too. As our first test, we had my elderly mother-in-law call us on the new temp number, and we talked to her on a perfectly clear connection on those wireless handsets while we walked around the apartment to make sure the connection held.It's a small apartment, roughly 600 sq ft, and the connection was clear & strong all thru it. We're surrounded by tons of other Wifi points/home networks, but there's no interference. We're still getting used to all the options & menus on the handsets (old phone is just a simple handset attached to an answering machine), but the documentation & shortcut card have been easy to understand & follow so far, and our phone needs are pretty basic anyway.the only major issue was getting the billing information entered in. For some reason, Ooma's app, website, & automated phone customer-service refused to accept any credit card info from us. Bank showed no issue with the account, but didn't show any declines or auth attempts from Ooma, either. Took two calls to Ooma Customer Service to resolve -- first rep referred us to the automated phone line (no go); second call rep had to transfer us to an actual supervisor to manually enter the billing into our account.Our old phone number finished its porting yesterday -- took only a week & works great. I'm dreading the ATT cancellation call, but that's ATT's issue. I'll add to this review after a month or so, after we've settled into and used Ooma a while. But so far? Impressed.

My first Ooma just died. I had it for over 10 years though so I'm pretty ok with that. I'm a little disappointed because I thought this was the Telo Air - which is totally wireless. And it's not. It has to be plugged in to the router/modem. So, you're pretty limited on where this can be. Why aren't they ALL wireless at this point?Other than that though. I've been using Ooma for years and really like it. I think it's a little expensive at $100+ a year and then you also have to pay taxes - which in my case are like $13 a month.911 isn't great. Someone was breaking into my home years ago. I called 911. They didn't get there for 4 hours because Ooma had sent them somewhere else. Part of that is a bad 911 operator who didn't listen when I gave my address. He just looked at what the phone system was telling him - and ooma was telling them I was in another city. So, I had a smashed window, cuts on my arm and the guy got away. Thanks ooma. I noticed that when I bought this new ooma there was a big note as soon as you open the box specifically saying, and I'm paraphrasing "Listen, 911 is awful on our service. You need to do this this and this to make sure it's even kind of accurate and even then please be specific to the operator and tell them you have an internet phone and they may be seeing false information."Other than those complaints - and they may be big ones for some of you - I do like ooma. I really like the call blocking and black list service. I like these new hand sets too. Since they're made for the ooma telo devices they work much better than any other average phone (which will also work)My old set had an answering machine. So, I had an answering machine and ooma's voicemail. I never knew where my messages were going. Some would go to machine, others to voice mail. And that kind of stunk. Now that I've replaced my very old beat up phones, I just have the voice mail. The phones have nice color screens. Are easy to use. Can be used as intercoms. And each phone can be programmed to ring with a different phone number. So, if you call me/the house these 2 phones will ring - my daughter has her own line so if you call her JUST her phone will ring. It's very convenient.Ooma isn't perfect and it has its problems but the good outweighs the bad. In my opinion.

We were promised a package rate by our big-name phone provider for landline, internet, and cell phone. We decided to buy a new router/modem to improve our internet service at the house and felt that since the price was the same for one from a retail store and one from the provider's store we'd go with the one from the provider, imagining it is optimized for use on their service. We spoke with them beforehand and when we picked it up at the store and were assured there were not changes that would occur on our package because we were buying the router/modem outright, not leasing or making payments. Of course that did not turn out to be the case and we found ourselves having to argue with them every month to get the $25 increase refunded. There are no acceptable alternatives for service where we live so it was aggravating and frustrating.We have another residence where we don't have landline service but needed to send some faxes (how archaic, yes I know) so we bought an Ooma based on the recommendation of folks we know who do call center work from home and praise Ooma. It's like a one-time investment and very small yearly fee thereafter. What we're paying there for Ooma is less than we were paying a month for the landline service in our other home. At first my spouse (who is much more into the tech things than I am) was skeptical. But once we got the set he saw how quick and simple it was to set up and the user experience was no different than the landline user experience at our other home. He became a fan!Such a fan, in fact, that we invested in this package, with multiple handsets for our residence with the existing landline. To heck with you, big service provider. Yes, we do still pay them for internet (again, no alternative where that home is located) but we now pay a much smaller monthly fee (for an upgraded service level) than we did when we were fighting for the credit every month.I like the way the buttons are arranged on the handsets, they're placed intuitively for bringing up the menu, redialing a number from the call history, etc. The battery life is good and the sound volume and quality is perfect. The handsets are light, the cords for the bases are a good length. The equipment is stylish and blends in with our decor.Would I buy this again? As I said above, we already have purchased a second set for a second residence. Highly recommend Ooma for the monthly service cost savings and for the quality of the devices.

worked exactly as advertised

We started this connected to our router and the phone handsets were about 50' away past several solid wood walls. The call quality was horrible. As the unit was closer, the call quality improved. We finally moved the router to within 10 feet of the handsets (in the same room as our point of sale desk) and the quality is MUCH better. So, don't expect quality if you're not very close. The other odd thing is that this unit shows via research that you can get a wifi adapter. The ONLY one I found was used on Amazon. It's like Ooma doesn't make it or support it anymore. So, if you want the wifi version of this, make sure you find the right one! Think of this as "hardwired LAN only". We cancelled the wifi adapter order because we knew we had to move our router anyway.So it works well so far, but just know the unobstructed distance thing makes all the difference.