Question 1

Is this not the real product? I see all these reviews saying it’s not?

Accepted Answer

I left a video review about the lip mask. I’ve been buying it for a few years now from Sephora and just recently discovered (on Prime Day to be exact) that Amazon sells it as well. I was so excited as the Berry flavor which is one of my faves was on sale for 16. I bought that and then wanted to fry limited edition Mango, and also purchased the pink lemonade for my daughter as that is another fave of ours. Well the Berry came first and after I opened it I noticed the smell was weaker than my other two jars. I thought maybe it was a one of situation. Then the Mango came in(mango/pineapple scented anything is my number 1) and I opened it up and BARELY smell anything at all. I was SO disappointed about this one. These are not cheap at 25 a piece so I thought for sure there had to be a mistake. Had I not of gotten the Berry one as well I would have thought maybe it was normal, but then again all the scents we have and we have 4 of them smell delicious. However I will say the Pink Lemonade came in smelling great. I don’t write reviews on here often let alone video reviews, but that is how disappointed I was. I’m not saying these aren’t the real thing, I just question why one has a much fainter smell next to our other Berry ones and why the Mango barely has any scent at all.

Question 2

What’s the difference between the gummy bear scents? It looks like two different brands.

Accepted Answer

I ordered the gummy bear. Smell is great. Brand is the same. Laneige makes several amazing scents.

Question 3

How does this differ from a lip balm that I’d typically apply before bed? Facts, not opinions, please!

Accepted Answer

It costs more! Not to different otherwise. Nivea lip balm is still the best one.

Question 4

I received my Amazon package but no product inside. How can I get a refund or get assistance from customer service?

Accepted Answer

They are great, just call customer service

ASIN	B09HN81KVR
Best Sellers Rank	#289 in Beauty & Personal Care ( See Top 100 in Beauty & Personal Care ) #10 in Lip Balms & Moisturizers
Brand	LANEIGE
Brand Name	LANEIGE
Container Type	Jar
Customer Reviews	4.7 out of 5 stars 5,213 Reviews
Global Trade Identification Number	08809643069151, 08809803532570
Item Form	Gel
Item Volume	0.7 Fluid Ounces
Item Weight	20 Grams
Manufacturer	LANEIGE
Manufacturer Part Number	2273639
Material Features	Gluten Free
Model Number	270283328
Product Benefits	This leave-on mask helps nourish & deliver lasting moisture while you sleep to reveal smooth & supple looking lips. Product Benefits This leave-on mask helps nourish & deliver lasting moisture while you sleep to reveal smooth & supple looking lips. See more
Scent	Sweet Candy
Scent Name	Sweet Candy
Size	0.7 Ounce (Pack of 1)
Skin Type	All, Combination, Dry, Normal, Oily
Special Ingredients	Murumuru Butter
Target Use Body Part	Lip

LANEIGE Lip Sleeping Mask: Nourish, Hydrate, Vitamin C, Murumuru & Shea Butter, Antioxidants, Flaky, Dry Lips

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