Klarstein Electric Fireplace, 1800W Free Standing Electric Log Burner with LED Flame Effect, Remote Control, Adjustable Thermostat, and Timer

Absolutely lovely fire, added some real logs and now it looks very real. Slim modern design. The seller has fantastic customer service my first fire came without the stove pipe and a replacement arrived within a week. A++++. Love my new fire.

Sceptical due to reviews but 100%happy. Item arrived within 7 days of purchase, well boxed and protected. Yes it comes with a 2 pin plug but they do provide an adaptor. Plus.. if you read where it comes from it does clearly state Berlin. Unbound package to discover the flum was missing. Started to doubt this seller as previous reviews stated that any contact made with seller would be ignored. Messaged stating no flew and 7 mins later got a reply saying someone would be in contact soon. Less then 24 hrs later I received a message saying that the flum had been dispatched and would be with me shortly. 2 days later flume arrived nicely packaged. No issues, no fuss, no problem. Fire worked perfectly with the adaptor and communication was effective and answered adequately.

AVOID IF YOU ARE FROM THE UK Item didn’t work, heat element blew up on first use. Did not realise it was not a UK plug as didn’t say anything in description, so had to buy an adapter, then bought logs, have spent money to make this look nice in my home to then find it doesn’t work, large item for hassle of sending back not sure how I’m going to do that when I’m unable to lift it. Complete waste of money. Update on my last review, I have since had a full refund after going through Amazon a-z guarentee, as the item was unreturnable and the seller wouldn’t refund. The seller has since sent me another two fires and confirmed they are unable to accept uk returns. (unsure why they had sent me another 2) but both of the 2 they have sent me do not work either. The one worked but had a big dent in the side then shortly blew after being on, while the other one just didn’t turn on at all. So in total I have 3 unworking fires, and no way of disposing them and will probably have to do this at my own expense. The seller has confirmed they are unable to accept uk returns but still sells to the UK and does ask for returns at your expense when item doesn’t work. AVOID complete waste of time and money

This fire is first class quality and looks really good with the different level of brightness of flames and effects. It has a remote to change the settings. Would recommend. Delivered from Germany quicker than expected. Only warning it has a European plug on it not a UK one

I could not get this fire to work then l figured out there was no battery in remote control fire is lovely looks good in my apartment you need to state in package remote hand set needs battery

When it’s very cold I put it on or just put the lights,faux flames on looks lovely

We really love the idea of the log wood burner I’m loving my new fire thank you

DONT BUY IT. I am a very ill lady with cancer and going through chemotherapy.i just want something to make my living room feel warm on my bad day.WISH I NEVER BOTHERED.i have sent so many messages to this company with nothing back for 3days now. The size is not wot it says on the add mine is 5cm short Cracks all over the glass,it is so loud even when the light is just on and no heart I don't know wot to do if I am honest no one is getting back to me.. PLEASE DONT BUY FROM THEM.

Abîmer

Jolie produit Reçu en deux colis avec une journée d'intervalle Maintenant il est complet J'adore le rendu