Plantronics APV-63 EHS Adapter (Avaya)

works

My 15 year old Plantronics wired binaural headset went out on me so it was time to get a new solution.I didn't think I was going to be able to find a wireless solution for my 15 year old Avaya 6416D+M phone but thanks to Plantronics very helpful compatibility guide, I discovered that the CS520 is compatible!I absolutely LOVE this thing!The quality of the audio is great and the clarity is impressive! Super easy to install and seems to charge fairly quickly.I purchased the Plantronics APV-63 EHS Adapter (Avaya)https://smile.amazon.com/gp/product/B007L3CFRU/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1So that I can answer calls by touching the button on the headset without being close to your desk. Real nice!So, I originally included a link to a very useful Plantronics compatibility page so that you can see if your phone is compatible with this headset but I was forced to remove that link. Say, Thank you Amazon!! That link was intended to help their sales not hurt them.

Information of how this works and should be connected is very scares on the web but was able to make it work with my phone system

Make sure it is setup correctly

Using this on an Avaya 9611g phone. The phone part of the cable will work with the appropriate headset and can use the headset button to answer or end the call. The little round censor goes over the speaker of your phone if you want to hear it ring in your headset. It has a little 3m tape on the censor and sticks to the phone directly over the ring speaker. I have used these in the past and eventually the tape will give way. But this works as intended and the shipping was to my door in two days!!! Very fast!!!!

The item shipped is the older version-the APV-62 and came in a box labeled APV-63. Manufacturing dates don't align either. Appears an older product was placed in a newer box to pass as a newer product. Unacceptable bait and switch by the seller as this product does not work with my Avaya 9611G desk phone. It also did not include the ring microphone piece which is depicted in the images.

For some reason after connecting this adapter my mic doesn’t work anymore and calls are static or dropping.

Very easy to hook up, though the directions were more IKEA-like than I prefer (i.e., pictures only, no explanations). One thing that looked like a small microphone was supposed to be attached to the phone around the area of the speakerphone but from the diagram it was hard to tell if it was supposed to go on the TOP of the phone or under it. Either way there is no explanation of what it's for, and in our case it doesn't seem to matter if it's attached or not, it works either way.I'm glad not to need a mechanical lifter any more, as it was sometimes problematic.