SureFlap-Sure Petcare Microchip Pet Door (White)

This door can be a bit confusing as to what exactly it does when you read the description or the reviews. So hopefully this review will help someone. Please note that I am NOT using this door the way it is intended to be used. So I do not recommend using it the same way I'm using it. This said, it works the way I'm using it and I'm delighted with it. How this door works: The most important thing to understand is that this door is meant to restrict which pet can come *in*. With this door, all pets can get out (but read on!). The default setting is that only allowed pets can come in and everyone can go out. The way it works is that there is a 'tunnel' facing the outside. When a pet sticks her head in the tunnel, sensors in the tunnel attempts to read the pet's chip or pendant. If it can, it unlocks the door so that the pet can come in. There are other modes for this door (like locking it completely or putting it on a timer), but none of these modes change the basic behavior of the door. The controls for the door are meant to be on the inside (and the tunnel on the outside). If you are looking for a door to not let some of your pets go out, then this is not your door OR you will need to use the door in a way it was not intended to be used (like I'm doing). Concretely, that means that you will have to install the door the 'wrong' way'. That is with the tunnel facing inside and the controls on the outside. To be as clear as I can be: regardless of how you install it, the door can filter only one way through, it cannot filter both ways. You can lock one way completely (or both ways completely) but you can filter only one way. How I am using it: I have a cat enclosure in my backyard. All of my cats are allowed in the enclosure (through an non-restrictive pet door in my house). Now some of my cats are senior cats and they are allowed outside of the enclosure. So I wanted a cat door that would let only my senior cats out. So I am using this door completely outside of its intended use. I installed it in the frame of the enclosure (so the whole door is outside) with the tunnel facing inside the enclosure and the controls on the outside of the enclosure (see picture). This way, only allowed cats can get out of the enclosure. I was really worried about rain messing up the electronics so I protected the control side of the door with a little roof (see picture). I also taped over the battery compartments on each side as well as tape some heavy duty plastic over the controls. It has rained a lot this winter and the door still works great. But the enclosure is somewhat protected as it stands partly under an upper deck. I'm not sure how well the door would work if it was fully exposed to the elements. How it performs: I'm really impressed with it. Setting it up is a breeze. It does a great job at recognizing my pets' chips. It also comes with one pendant that I use to make sure the door still works. It looks to be really sturdy too. I've been using it for 3 months and it has been working flawlessly. My senior cats love it and the kittens can't get out. Even my 'Houdini' kitten has not figured out how to defeat it to get out. And if the kittens ever make it out then I have the peace of mind that they can come back in easily. This door was worth every penny! ————— 5 year update: Quick update after 5 years. The door finally started acting a little funky. I only changed the batteries once in 5 years but lately it has started acting like the batteries are low even when i put new ones in. I have not tried yet to call the manufacturer about it but i will and will post an update afterwards. I had another one of these doors on an inside door (to stop an overweight cat from getting into my other cats’ food) but i was not using it anymore. So i swapped the 2 doors and the working one is now outside in the enclosure. A few interesting facts: * the door that has been outside for 5 yearS and went through hurricane Harvey and kept on ticking for over 2 years after that * the protection that i describe in my originally review was pretty much useless and i got rid of the tape and the little roof after a year or so * the door i was using inside is also about 5 years old but seems to be working great * it is easy to reset the memory but you will have to reprogram the pendant that came with the door if you do that.

After owning this pet door for nearly two years now, I can confirm it is by far the best on the market (and I tried and returned two other brands before buying this sureflap model). (PLEASE GO TO THE BOTTOM OF THIS REVIEW FOR A PRO TIP ON HOW TO MAKE IT EASIER FOR YOU PET TO USE) I originally bought it for a cat that adopted us (showed up one day in our garden begging for food). He was not an indoor cat and seeing as he came to us, we couldn't just lock him in so the hunt for a cat flap began. Unfortunately, we have seriously cheeky and aggressive racoons where we live and the existing open swing cat flap let those little b@stards raid our kitchen while we were away one weekend. First I tried the Catmate models - useless. The first one they sent me only worked with special even though it said RFID on the packaging. They meant RFID tags, RFID microchips tags You literally had to wipe your cats face vigorously against the door to get it to sense the chip. Back it went. Their customer service was excellent, but their catflap just did not work. So on to the Sureflap. I can imagine installation in a regular door being a breeze - I actually was installing in a thin metal security door, the outside of which has 2 small downward steps immediately outside and unfortunately, it's really not designed to do this. I managed to find a away around it by buying this hard pink foam insulation board from home depot that was about 1.5" thick and using the supplied tracing outline (good move sureflap) cut a spacer. this went on the inside of the door. Now there's still a bit of a "tunnel" on the outside but that extra 1.5" made the difference for it not to protrude too far out in front of those little steps. Why did I get the Pet Flap and not the Cat Door for my cat? Because he was a big boy, a Ginger tabby at a lean 15lbs. He was just about able to fit through the Pet Door, I can't imagine him trying to get through the cat door, so unless you have a petite cat, don't get the Cat Door, get the larger Pet Door. All in all installation was easy but I did have a tiny problem in that the long supplied screws, given my thin door and homemade spacer are just a fraction too long so I had to find a careful balance of tightening them to hold it in place, and not so tight that the plastic casing warps as they press on the inside (you'll see what I mean if you ever have my predicament, but I managed to make it all work). Function: the thing works flawlessly. I mean every single time the cat gets about a foot away from the outer tunnel, you hear the signature click of the locks popping down to release the door. I actually think over time the cat gets to understand this sound as part of the accessing ritual.If you have a really skittish cat then it may take a little while for them to get used to the click but it's really quite minimal and if you're cat is that skittish, it probably shouldn't be outside. Programming is easy, just press the button, get the cat to go in to the tunnel and it licks and displays that he's registered. That's it. there's all sorts of curfew functions and only allowing certain chips to have access certain ways etc (like if you want you cat to be allowed in at night but not go out until morning etc) but my cat was too free a spirit for any of that.The videos by sureflap are great so be sure to watch them for installation and programming. I think the first time I wanted him to go though I taped the thing open and put his dinner on the other side. No issue.Then the next time, had it closed and after a few timid attempts the want for food was too great and he bullied his way trhough. After that, plain sailing. PRO TIP: The only issue (and I'll also add this as a tip) is that there are two magnets, on on each side of the lowest part of the door, that help gravity to "snap" the door in to the resting "down" position. They were a little too strong for even my beefy cat to muscle past and even though he would still get in, he would struggle with the door sometimes. I saw that when he wanted to push open the door, he would always go for the bottom right corner. So thinking about how to make it easier, I found that if you manually open the door to the horizontal position, you can use one of the pick tools (or similar) on a standard Swiss Army knife to pull out one of those two magnets, and I did it on the side that he usually pushed on as that would give just a tiny bit of flex and made it about 50% easier for the act to open the door! I strongly suggest doing this if you have a small dog or cat that doesn't like having to press their face on the door. It's been two year of constant operation and the Duracell batteries are still showing full on the LED. I can honestly say, a person with a background in engineering, this is one of the best working and design electromechanical devices I've ever seen. Unless for some reason this doesn't fit your door or animal, you'd be a fool to buy anything else.

I do not recommend this product. First, it's expensive. Very expensive. Between the Microchip Pet Door, the "Hub" (which is purchased separately), and the elevated installation costs (as it required building up the wall to accommodate the tunnel), it set me back about $1,000. That money was worth it to me as long as it performed its promised function: tracking when my cats goes in an out, and relaying that info to the app. This function is important to me because I travel a lot, and I want to have the peace of mind of knowing that my cat sitters are successfully getting my cats in before night. Unfortunately this feature does not work, and four months after purchase, I am still going back and forth with Sure Petcare in a very painful drip, drip, drip as they propose troubleshooting solution after solution - separated by days and days between emails. At one point, I was told by "Semira" that she thought my sensor was broken and she would send me a new one, but then time passed (because I was traveling) and another agent took over ("Miguel"), and refused to acknowledge her commitment to send me the replacement part. At this point, I have to imagine that Sure Petcare is hoping I'll eventually give up from exhaustion. I do technically have a warranty. I put in my purchase information into their website shortly after purchase, but the weirdly, the warranty information was never emailed to me, so I have no proof of such warranty, nor any info about what it covers. I've also googled endlessly looking for a phone number. To my knowledge, is is no number. Therefore, I have no mechanism to just give Sure Petcare a call and have them run through all potential fixes all at once. Please note that I told Sure Petcare that I would remove this review once and if the issue is resolved. Therefore, if this review is still up, the drip/drip/drip continues.

Works well and reads my cats built-in chip perfectly every time, but I did have modify it slightly and the install was an ordeal. Bought it so one of my cats could retreat into a room to get away from the other that sometimes harasses her. installing it took a long time as getting the screws to line up took forever. You are supposed to be able to use double sided tape to hold the frame while you mark the screw holes with a pencil but the frame half isn’t a snug fit to the tunnel half so it can be positioned a little differently in all directions and once you start to put the two halves together you can’t see the screw holes anymore. This meant it involved a lot of guess work and re-drilling bigger holes in the rooms door until I had them much larger than the screws and I had to use the longest screws (even though my door is a thin interior room door) as I had to be able to get my finger between the door and the cat door tunnel part to grab the screw by the thread to guide it into the hole in the other piece by feel. Each time i’d have to take it apart again and drill bigger openings until I managed to find exactly the right position for all the screws to meet up with the screw holes on the other side. The clicking sound it makes when locking and unlocking is loud enough to scare my cat. It’s taking a bit of training to condition her to put her head into a tunnel makes a loud click when she does. The biggest issue I had was that the magnets were too strong for my little cat to push the door open on her own consistently. She only sometimes managed to go through one way on her own from the non locking side where she could run and head butt it or sit there and try for a long time to force it open from a corner with her noise. Most times she would give up and from one side that has to unlock after reading her chip, it would just lock again and then there would be a delay in unlocking between the separate attempts to open the flap. Since the door assumes your cat is going to go through not fail to push it open and have to back up then re-try As another reviewer mentioned I had to pry out one of the magnets using a very small flat electronics screwdriver and a guitar pick. I had to really be carful to pull this off without cracking the door flap. Now it seems to be working great so I’m going to start trying to train her to use it again.

OKAY so I've done A LOT of research on doggy doors that will fit my needs for my two chihuahua mixes. My boyfriend is totally paranoid about critters coming in through a doggy door, so the only way he would agree to let me install one was on the condition that I get a totally high-tech one that eases his paranoia. This is definitely the best pet door technology on the market, and despite the steep cost of the product and the installation, I think it is well worth the money for all the things it can do. Please note that this version of the pet door **ONLY** scans microchips from one side (the tunnel side, intended for the outside. If you want it to scan both ways, you will have to look into the dual scanner version). General settings allow for single-side locking, double-side locking, and timed lock/unlock functions. After a couple days with the door, here are my thoughts. (Note: I hired a professional to install it, since I have a metal door and lacked the appropriate tools to install it myself, so I can't speak for ease of installation. The contractor did not seem to have any issues, however. The job was done in an hour.) PROS: - Door operation is fairly simple and the company provides lots of information in the manual and in their website videos on installation and operation. I like that the control panel is hidden, so there's no accidental button-pushing that can happen to mess with operation. - The door is aesthetically pleasing, small, and clean-looking enough so that it isn't an eyesore on the back door. - The door has a LOT more settings available than it advertises, which is amazing. For example, there are custom modes where you can turn off the microchip sensor (making it more like a regular pet door), lock it from the outside at certain times, and more. Instructions for these custom modes are in the manual, which comes in like 8 languages. - Training has been going well for my dogs with some adjustments. Though initially fearful of the door, consistent practice and prompting has gotten them more accustomed to the noise and feel of it in a few days. I HIGHLY recommend either disabling the microchip function or taping the plastic flap open while your pets are learning to use the door. It took my dogs some time to understand that they can pass through an apparently solid object, and it confused them a lot if the sensor didn't pick up on their microchips at times. Now that I've disabled the chip function, training is going much easier. - The manual provides helpful troubleshooting tips if you run into problems. CONS: - Though the door seals fairly well, I can still feel a little cold air from outside the house, which is to be expected. You can't expect plastic to insulate as well as a metal door, so the temperature change is natural. No gusting wind or anything, though, so that's not too bad. - I worry a little bit about the durability of the locks. They are little plastic nubs, and plastic could break, of course. However, I have not had any issues with breakage yet, and there is a 3-year warranty on the product, which I'm sure would cover problems like these. - After a few days, the sensor suddenly wasn't picking up my dogs' microchips. There many be two reasons for this: my stepson might have messed with the unit and erased the chips from the unit's memory, in which case it's fixable OR there may be intermittent signal interference due to the fact that the unit is installed in a metal door. If this is the case, the manual provides some troubleshooting options, but as all of them involved cutting the door some more, I don't think I will do this. BUT I was able to compromise nicely by disabling the chip reader and setting outside/reader side lock and unlock times for overnight periods with the custom mode options. I may re-investigate troubleshooting the chip reader issue later when my dogs have learned to use the door with confidence, but even if the reader never works right, the custom modes can provide the work-arounds I need for my purposes. If you are considering installing this in a metal door, read ALL the information in the troubleshooting section about how to deal with this before cutting into your door. This was my mistake.

Not for smart, determined cats. While this is a well made product that works well for some cats, it will not keep the determined cat locked inside as you can see in the video. I have 3 cats and just these two can defeat it - and perhaps only the one. The second may have just followed the hacker through. At any rate, it is not secure. I had to make a cover for the door to keep them in - which sort of defeats the whole purpose of a programmable cat door. For the most part, setting it up is easy but the instructions are lacking in examples of how to do the various setting. And there is no guidance regarding combining features. There is a lot of trial and error in setting up the more complicated modes. When installing be careful to match the hole to the unit as the screw holes are very close to the edge of the opening. Battery life is very good. BTW - the cat hacker also defeated the first door cover I fabricated. He likes his freedom.

I read this pet door has an optional feature that detects unauthorized critters attempting to enter and locks them out. So I bought two of them (one between an enclosed patio and our backyard and the second between the house and the patio) to replace ordinary pet doors because our neighbor's dogs have learned to climb a fence and jump into our yard and then come in our house to eat food intended for our dogs. This pet door does a good job keeping unauthorized critters out. But our dogs are Papillons, so they have a long snout for their small size. This means they aren't able to get the microchips embedded in their necks close enough to the sensor to detect them when they attempt to enter. One microchip disk was included with each door, so we added one to each of their collars. Doing this did help some, but not enough. Now whenever they attempt to enter there is only about a 50-50 chance the sensor will detect the chip before it locks them out. And they often like to enter and leave together, one right after the other. But each time one goes out the door, the sensor detecting unauthorized critters is activated and blocks the second one from leaving until it times out. So there needs to be an inside sensor detecting whenever an authorized pet wants to leave. Since they are being locked out so often, both of them now hate having to go through these pet doors. The only reason I've not reinstalled the old pet doors is because the neighbor's dogs continue to attempt coming in. I feel this pet door is very close to being an excellent product, but it needs to be redesigned so it will always be able to detect microchips in dogs with long snouts. Also, I would like for them to install a 6 VDC power jack behind the inside frame and then sell an optional 120 VAC to 6 VDC transformer with a small cable and rechargeable batteries so we never have to worry about changing the batteries and it will continue operating when the power goes off. Also, whenever it's raining outside and our dogs attempt to come inside through this pet door with wet paws, they often slip down in the slick tunnel and extensions. So I ordered some "Non Slip Furniture Pads X-PROTECTOR" (Amazon item B07MHHP6F7) and stuck them on the bottom of the tunnel and extensions. This solved that problem so well that rubber pads should be included with these pet doors. Also, our dogs don't like to go out whenever it's dark outside. So I would like for the company to consider including some bright LED lights aimed downward towards the floors from the top bars of both the inside and outside covers, and possibly some small LED lights inside the tunnel and extensions. These LED lights should automatically turn on to light both the inside and outside floors just below the pet door whenever it's dark outside and motion is detected on either side of the door. Since these LED lights wouldn't require very much power, they should stay on for at least ten minutes after any motion has been detected in order to give pets plenty of time to go out and relieve themselves and then return and reenter through the pet door. But the motion sensors should be disabled whenever pets are being blocked from passing that direction so that the pets can learn they cannot pass through at those times. In fact, bright two-color LEDs could be mounted on both the inside and outside covers to indicate when authorized pets are being allowed to pass through the pet door. Pets can be trained to know they can pass that direction when the LED is green and they can't pass that direction when it is red. Yet another feature I would like for the manufacturer to consider installing are several small 6 VDC buzzers, each having unique tones. One tone should sound when a pet goes out, another tone should sound when they come back in, and a loud buzzer should sound whenever it detects an unauthorized critter attempting to enter. Or, if they want to get really fancy, they could install a solid state recorder with non-volatile memory. Pet owners would then be able to record unique messages for each of their pets. These messages would then automatically be played each time the sensor detects an authorized pet passing through the door. For instance, we should be able to have such a recorder play "Willie has gone outside" or "Lillie has gone outside" whenever one of them leaves, and "Willie has come inside" or "Lillie has come inside" whenever one of them returns. We should also be able to record short messages whenever one of them attempts to leave or enter but are locked out. And when an unauthorized critter attempts to enter, it should say something like "Unknown critter attempting entry" or if it detects an unauthorized critter leaving, it could say "Unknown critter has gone outside". Since I'm dreaming of a better pet door, lets go ahead and let it connect to our home Wi-Fi and have it capable of sending us text messages each time a pet or critter enters or leaves along with their photo. And develop an app that will allow us to change the settings to control entry and exit. Don't worry, I realize I'm asking to have a lot of features for what is normally a very simple device, so I'm not holding my breath waiting for this to happen.

We waited to write a review, so we could see how this pet door worked out for our pet's and for us as their pet guardian's. And we are happy to report that we are totally thrilled to own this product. The installation was super easy, and quick with the proper tools at hand, and it was not that hard to train the animals to use it. Yes, it takes the animals a little time to train them to use the door, and to get them used to the clicking noise the door makes, but that is the key... YOU have to train them. All animals are trainable. Some may be more difficult than others and may take longer, but with consistent and positive training it can be done. The door will make a soft clicking noise when the RFID tag comes within range of the sensor in the door, it then lets the animal know, "Oh, okay now I can push the door open and go thru", when they do not hear the clicking, they quickly learn it is locked. It only took our Cock-a-poo 1 day to realize all she had to do was wait for the little click and then she could push the door with her head and walk thru. Our calico cat took 2 days to learn this. Now our tabby cat Loki is taking much longer to figure it out. It's been a couple weeks and when I see her go to the door, pause and then walk away I will grab her and take her back to the door and with positive sweet talk will help her by pushing her till the door clicks and her head is forced to open the door. Once it starts opening she realizes that all she has to do is continue on thru. There is another wonderful feature to this door, you can set the programming to allow the animals to come and go at a schedule. Like we have ours set to open and allow our pets to all go out onto the porch at sun up, and they can come inside at will. At night, we have it set so that the animals can no longer go outside if they are in the house after dark, but if by chance there is a cat out on the porch, they can still come inside.. only thing is once they come in they cannot go back out until morning. We loved this feature because then you do not accidentally lock a pet outside. Also, Loki is micro chipped and her chip is read by the door sensor so she will not need an RFID tag to use the door. We have nothing negative to say about this door at all. It is a really nice feature to have,to give our animals a little more freedom to go onto the pet porch we built for them to enjoy. I would be sure that you buy the correct size door for your pet. We bought the SureFlap Microchip Pet Door, and it is a great size for cats and small dogs. Our dog is a Cock-a-poo and my granddog is a Malti-Poo and they all fit very well. I know that there was another SureFlap door smaller than this particular one we bought and it would have been way to small for our dog. So the key is to buy the right sized one. If you are not sure just buy the biggest one.

Chatière de très bonne qualité. L’installation est simple, même sur un vitrage. Le système de reconnaissance par puce RFID a motivé mon achat, tout comme la fiabilité de la marque. Idéal pour permettre à un chat d’explorer l’extérieur en toute autonomie 😻 À noter : – Côté porte intérieur, j’ai ajouté deux petites pièces de mousse au niveau des loquets pour atténuer les bruits de fermeture. – J’ai remplacé les aimants d’origine par des modèles plus petits afin de réduire la résistance (mon chat n’arrivait pas à pousser correctement 😅). – Installation sur vitrage réalisée avec un adaptateur pour vitrage de la même marque et disponible sur Amazon. – Pour l’étanchéité entre l’adaptateur et la vitre, j’ai utilisé le Soudal Fix All Crystal (vendu sur Amazon) – En bonus, j’ai également réalisé un joint entre le tunnel extérieur de la chatière et l’adaptateur pour une parfaite étanchéité à l’eau et à l’air. Mon chat, très peureux, a mis environ trois semaines pour être totalement à l’aise avec la chatière.

Dirty old used product. Parts missing. Terrible.

This cat door is well made, easy to program, reads my cat’s microchip without fail and was easy to install. Our older cat is very hesitant to use it. She has never used a cat door before. The clicking sound it makes when her microchip is being read (and the latches open) makes her nervous and causes her to back away. It’s only been a week though. I suspect she will become more comfortable with it. Unfortunately what we need it for is to keep our kitten indoors while allowing our older cat to go in and out as she pleases. The side with the tunnel is the only side that reads the microchip. Our only option at this point is to install the product backwards but I’m not sure we should because the buttons probably shouldn’t be exposed to rain etc. Awesome product, I just wish I had read the description better. In a few months when our kitten is old enough to go outside it will work like a dream.

Die Katzenklappe funktioniert einwandfrei und macht genau das, was sie soll. Der Einbau in die Haustür war wirklich leicht und unkompliziert. Auch die Programmierung mit dem Chip hat super einfach funktioniert. Mein Kater hat etwa zwei Tage gebraucht, um zu verstehen, wie das System funktioniert, aber danach hatte er den Dreh sofort raus obwohl er vorher noch nie so etwas benutzt hatte. Besonders gut finde ich die Größe. Mein Kater wiegt 6 kg, ist recht groß gebaut und eher ein kleines Dickerchen 😄 Trotzdem passt er problemlos hindurch. Die Maße sind dafür wirklich perfekt. Ich kann das Produkt definitiv weiterempfehlen!

NÃO COMPREM! Se der problema vc não vai ter suporte para acionar a garantia nem mesmo assistência técnica para reparar. O meu deu problema com pouco mais de 3 meses( não lê mais o chip) e não tenho suporte nem do fabricante nem da Amazon.