Question 1

Sipper spout deflates while my son drinks. Is there a trick to stop this from happening?

Accepted Answer

Hi Rohnda,

Thanks for reaching out! We are truly sorry the item you received did not function as promised. We understand your disappointment and apologize for any inconvenience this may have caused you.  Our Sipper Spouts should be a soft silicone that allows for a free flow of liquids and natural formation of teeth and gums.

Before we ship any product, it undergoes several stages of quality checks. It is our intention to provide only the highest quality items to our customers, and we regret your product slipped past our quality measures.
 
If you would like to process a return/refund:
1. Go to the Online Returns Center , and then click the Return items.
2. Find the order you want to return, and then click Return.

To Exchange an Item:
1. Go to the Online Returns Center , and click the Return items.
2. Find the order you want to return, and then click Return or Replace items.
Tip: If you don't see the order you're looking for, select another option from the See more menu.
3. Select the item you want to exchange, and then select a reason from the Reason for return menu.
 
If you need help with your return or exchange, Amazon handles all of our fulfillment so contact Amazon directly at amazon.com/contact-us and provide your Order ID.
 
Let me know if there is anything else I can help you with.

Sincerely,
Pura Stainless
Customer Service

Question 2

Does it come with a cap that can be used when traveling?

Accepted Answer

Hi SAhmed, yes it does! All Pura juvenile bottles come with a silicone travel cover included. These covers stay on strong, and won't come off in a diaper bag, but are easy to remove when on the go. Pura also sells them in packs of 2 in case any of yours ever go missing!

Question 3

Where manufactured

Accepted Answer

Hello,

Thanks for reaching out! Pura Stainless bottles are responsibly made in China from the highest quality, toxin free #304 stainless steel (also referred to as 18/8 stainless steel). The interior surfaces of all Pura bottles are free of linings, coatings or any other potentially toxic chemicals so you can be sure that nothing will ever leach into your liquid. Pura Stainless is committed to offering safe, quality products, and to that end, our quality control protocol and testing goes far beyond what is required of us by US government regulations. All bottles and components have been independently tested by internationally recognized testing labs and have no detectable amounts of lead, Bisphenol-A (BPA), phthalates, or nitrosamines. We are happy to report that we meet all FDA and CPSIA (Consumer Product Safety Initiative Act) regulations and guidelines as well as the European Commission regulation EN 14350 and German LFGB tests, something that most of our competitors cannot claim. Our manufacturing partners follow strict quality control protocols developed here in the USA by our manufacturing team. In addition, Pura Stainless executives visit our factory regularly and we have employees in China that conduct detailed quality inspections on every bottle. We are also pleased that our factory treats its employees and the environment with respect. Pura Stainless conducts routine inspections of the facility where its products are produced. We take the responsibility of manufacturing overseas seriously and diligently.

Best,
Pura Stainless

Question 4

Can we use this for milk? How long can we keep milk in these bottles before they go bad?

Accepted Answer

Our 11 oz sippy cup can be used for milk. However, it is NOT an insulated cup so it will not keep your beverages cold or hot for up to 24 hours. We recommend looking into one of our insulated sippy cups, or using your 11 oz bottle with a Pura sealing disk and storing milk in the fridge.

-Bottle Pros

Model number	PU-SI-325-PS
Product Dimensions	6.4 x 25.4 x 6.4 cm; 160 g
Item model number	PU-SI-325-PS
Target gender	Unisex
Material Type	Stainless Steel
Material Composition	Food-grade 18/8 stainless steel (#304), and medical-grade silicone
Material free	BPA Free, Plastic Free
Care instructions	Machine Wash, Hand Wash
Additional product features	break_resistant, leak_proof
Number of items	1
Style	Sippy
Batteries required	No
Dishwasher safe	No
Bottle nipple type	Vented
Bottle type	Vented Bottle
Item Weight	160 g

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Pura(Pink Swirl) - Kiki 11 Oz / 325 Ml Stainless Steel Sippy Cup With Silicone Xl Sipper Spout & Sleeve, Pink Swirl (plastic Free, Nontoxic Certified, Bpa Free)

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