JOUNJIP Mechanical Keyless Combination Lever Handle Door Lock [Flat Spindle] - No Batteries | No Power | No Key Needed (Stain Chrome)

The product seems great. I couldn't use it because it didn't fit my door. Returned.

Installed on an outdoor gate, this does exactly what I wanted it to do - no batteries, simple to program and operate, and can stay unlocked while I'm home.A little bit of a downside is that installation can be a little tricky. (At least for me.) Overall it's not so bad, but I had issues with tightening the lock halves together, because when I did the lock wouldn't release the handle by itself when turned. (It would stay in an open position.) I chalked it up to my gate being an odd thickness, and then just loosened the screws until it stopped. Now it works fine. (One day I'll get in there and shorten the shaft slightly with a grinder, and that'll probably fix it correctly.)Install directions weren't bad, (are they ever really "good" though?), and support seems to be robust, where information is readily available on their website and so is company contact information.All in all, very satisfied.

So purchased two sets of these level keypad locks, and to be completely honest I had some trouble with install (not a real DIYer) called customer service, they were johnny on the spot, called me, sent video links, texted me to following up. Had Locks installed for a year or more, no issues, lots of use, started to have a few minor issues, sent Jon from customer support a text, him was amazing at helping me over text, phone, sent out parts to fix quickly at NO CHARGE, this happened a couple of times. I after several years of use one handle needed to be replaced, in talking with Jon again he gave us a discount to purchase a new better design, wow so easy to install, much stronger internals, decided to purchase new set for the other door, one of the new keypads had something going on inside that Jon was on happen with (over facetime support help) he sent out replacement, no charge.I cannot give this company, Jon, their product enough praise, you could find other products here but to will not find a better product with this level of customer support and service, I am and will be a customer for life.

We did a lot of research and thought we found the best lock for our metal gate.We ordered it. It arrived fine.When trying to install it, it was so difficult and one little piece broke (a screw extension).The code setting is not easy. The springs that are associated with that little area, can fly off if not careful and good luck finding it.It took us 5 to 6 hrs of pure frustration and no matter what we tried, it was not working. The handles would get stuck and we thought we successfully installed it. We couldn’t open it from the outside but the handle would rotate anyways, it took 2 people with different levels of patience and it all lead to both of us saying “f this”. Unfortunately we had to return it.It’s not as practical and sturdy as it looks and sounds.

The installation is the most challenging part but was still ok. Overall well designed and customer support is EXCELLENT if help is needed!