18000 Peak Watt Dual Fuel Home Backup Portable Generator, Remote Electric Start, Transfer Switch Ready, Gas & Propane Powered, CO Sensor

Suggestions to shipper: manufacturer and Westinghouse: We just went through a Category 5 Hurricane in SW Florida (9/27/22) and I had a smaller generator that got us through that crisis. But, I decided to upgrade with a Westinghouse Product and a much larger unit for preventaive maintenance and future storms. Some other owner (of the same unit) named it "the beast" and this WGen12000DFc unit is truly a beast. It arrived at my home undamaged; strapped to a pallet with adequate blockage and it was sitting on top of another pallet ---merely for handling puroposes. The shipper moved it into my garage (as directed) and left it sitting on both pallets. I rebuild cars, so I'm savy about mechanics and how to move things---but this is 400+++ #; I'm 89 and the instructions say: install the lifting handle and get two men to move it. Stupid rule #1 in the instructions. The unit was high enough off the floor, that I could remove some of the blockage and install the wheels without tilting (as directed) . I checked for loose wires, and there were none visable (more on that later). So I installed the wheels; removed all the blockage on that end; built a ramp and rolled it off of the two pallets into position. Added the oil and installed the trickle charger. Meanwhile, I built another ramp to level the unit on my sloping driveway, and also built a fixture to hold two tanks of propane . I also made a fixture to use for breaking in the unit just using one tank of propane. So all was set. I moved it outside, positioned it to be level on my ramp for a break-in-run; followed the start up instruction; pressed the button and nothing happend. Checked for loose wires and found the "black lead" to the battery was wrapped around another wire and jammed into the battery terminal area. It gave every appearance (and feeling) of being insatalled when I initially inspected the unit upon arrival. So now, I had to jack up the unit off my outside ramp; remove the wheel; remove the battery to get at the battery leads ( the battery is a shoe-horn fit and is torqued beyone belief with metric nuts and bolts.) Now I had power, but the battery was low on volts and had to be recharged. My use of the trickle charger (mentioned previously) was ineffective because of the unconnected battery lead. I put everything back together and after a few hits and misses it started to run. My recommendations are listed below to Westinghouse; the manufacturers (that they use elsewhere) and future owners that purchase a new unit: Westinghouse and your manufacturing team (overseas): 1) Clean up your Owners manual to flag the things that I mentioned in this message: Any loose wires (when the unit is shipped) should be flagged with visable tape so the owner does not go through what I went through;. Also, there is no pull chord to use as described in the manual 2) Stupid Rule #2: There is no way in hell, that the average ( two men) can do a deadlift of this beast at 400 #+++ at the height that it is blocked sitting on one pallet let alone two pallets. But, if the blockage ( on the pallet that is used to ship this thing ) were several inches higher, the wheels could be installed without tilting anything (as described in the manual) and with a few 2"X 4" it could easily roll off the shipping pallet {or others) into position once all the blockage is removed and clear. I do not have any immediate help (or an engine puller) anymore, so I look for simple ways to do things alone. 3) I'm still running it in a "breaking in mode", and the house has already been wired with a transfer switch. I have yet to see how much it will power everything, but it is a remarkable unit once assembled and running. Owners: check check and double check. Many things mentioned (in the owner's manual) can be simplified with a little common sense D.E. Penrod P.E.

This generator is top notch quality and never fails to start and run well. I have coupled it with a transfer switch and use it to run my home in outage situations. Do yourself a favor and click the buy button, you will not be disappointed.

Fired up first push of the start button. Exactly what I have wanted for some time. This will keep the lights on if the power ever goes out. Remote start worked great. Dual fuel was as a feature was a big seller for me. One recommendation that isn't covered in the quick start. Connect the battery BEFORE putting the wheels on. The instructions tell you wheels first and then battery. Other than that, easy removal from the crate.

This looks to be a very nice generator. Everything looks to be well made and made to last. Nearly everything I need to run this was included, just add fuel. Pros - Well build and durable. - Packaging as very thorough and protected the set during shipping. - Included tools and accessories are appreciated - wrench, plug wrench, battery charger, oil, funnel, lifting bar, remote starter key fob. - controls, plugs, digital display, gauges are all well thought out and easy to understand. - Cons - loud and heavy! Like the title says, this thing is a beast. ~350 pounds and difficult to maneuver over uneven ground but handles and wheels are sized appropriately. The set is heavy duty and loud - ~90db in normal operating mode and ~80db in low idle mode. Take precautions to secure the unit during a power outage. It’s like an alarm calling to thieves from all around. Overall, I would highly recommend this unit. It should provide years of reliable service. The remote start is a plus. The dual fuel feature provides options for when gas stations are closed or sold out during a hurricane or blizzard.

I bought this and a 4 year protection plan. This 400 lb. item arrived on 6/5/2025. I read the manuals, filled out all necessary paperwork, and prepared to start my unit so it could be broke in. After 15 seconds of running, one of the spark plug connectors fell apart and the unit died. I called Westinghouse as the owners manual told me too and after a very long time on hold, my call was answered. I told them the issue, Sent pictures, was told to and did send my Amazon receipt to prove the unit was new. They wanted to send me a new plug wire assembly and have me do the work myself. I explained that I'm a Veteran who is 100% disabled and getting that low to the ground was a problem. Then, they wanted to send me to an authorized repair center. I asked them how I was going to load a 400+ lb. generator and what was I supposed to load it into? About a week later, two spark assembly wires arrived. Frustratedly I decided to give it a try as the Rep. for Westinghouse assured me it would not void my warranty. I spent three hours dismantling my new generator and replacing the bad unit. Once completed, I test ran the unit with Propane. It ran for 12 seconds and shut down. I switched to gas and got the same result. I'm staring in the face of hurricane season with a broken $3,000 generator from a company that doesn't seem too concerned about standing behind their product. Buyers beware!!!

This generator is the real deal. Easy setup. Easy starting. Quieted then I imagined. First power outage this thing got the job done with wattage to spare. No more flickering lights. No more microwave won't run. 2 ton A/C runs good on this generator. Great product. Why did you pick this product vs others?: Price and value