The pom-pom may get flattened or winkled in package due to long shipping time, when you received the order, open the package, give the fur ball a good shake and then use your hair dryer to blow it slightly to fluff it out. The size and color may vary because all pom pom balls are handmade by different makers. 100% MONEY-BACK GUARANTEE.If you have any question with our products, Please feel free to contact us and we are very pleasure to answer. Lossing few hairs is normal, all animals loss hairs. Products come from factory directly. More colors and styles are coming soon. Package: 10x Fur Ball Key Chain
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