Essentials of Services Marketing

Ordered this book for a college class. It is filled with lots of useful information and was just what I needed for the class.

This seller should be ashamed for not keeping the "Amazon Experience" real. It has been well over a week since I ordered this book and it still have not shipped, even after I had previously inquired about the book. I guess I'll go back to Chegg or elsewhere to order books.

I was amazed when I received my book in excellent condition. I was very happy to receive the book in only two days without having to pay the expedited shipping. I highly recommend this seller!