Improving Performance: How to Manage the White Space on the Organizational Chart

Don't let the date this book was published influence your decision to buy - it is timeless. I am on my second copy of this book and would characterize it as the best book on business process management that has ever been published. This is "The Book". Everyone I know in the Business Process Management field has this book. I recommend it to every client and every business improvement team member that I work with.The information contained in this "gem" can help anyone involved in process improvement. Consultants, executives, managers, process team leaders, process team members - it doesn't matter whether you are working in manufacturing, finance, logistics, sales or human resources. It also doesn't matter whether you are new to BPM or have been in the field for 20 years. This book will change the way you think about organizational structure and approaching business process.Trying to characterize what parts of the book were best, would be like trying to dissect what parts of the blue sky you like best. It is all great stuff - each chapter is better than the next, and will help you understand what needs to be done to make business improvement initiatives work. It is well written, easy to understand the concepts, with hundreds of useful illustrations and models to learn from.I would give this book 6 stars if I could ...

This book provided me with tools on how to analyze and resolve work performance issues. I am attending graduate school and I have read this book cover to cover. I recommend this book to anyone going to school for instructional design and performance technology. Especially since it gives you a detailed road map of the work of a human performance consultant, which will also help you complete your school assignments. This book also provides you with real HP skills and knowledge through the many useful tools.

Gift purchase

Very informative.

This book will survive the trends, since most of the trends are based on the principles in this book. The names will change (Quality Circles, Just In Time, TQM, Re-engineering, Six Sigma, ...), but these principles and how well they are implemented will determine a companies' efficiency and quality.

excellent reference!

the book is in really good condition

Excellent book. This is a must read for anyone looking to implement process improvement. Very good examples and an easy to read format.

Interesting read about processes