Question 1

How effective is this at picking up long human hair?  Thanks!

Accepted Answer

Quite effective. Golden retriever and a girlfriend who both leave hair EVERYWHERE. We have hardwood and area rugs, and a carpeted bonus/makeup room. Our other shark w/o zero-m technology would have hair wrapped in about 2 seconds of using it. Just got a zero-m shark (duoclean uv700) and I vacuumed the entire place after a week of no vacuuming and 0 hair was wrapped around either rollers. I would recommend letting the rollers spin for a few seconds after finishing vacuuming to help release any hair that may have gotten wrapped (this is what I did). 12/10 recommend the duoclean/zero-m shark vacuums. 
I suspect that everyone who claims they have hair wrap do not let the rollers spin for a few seconds after they’re done. Hope this helps as I was wary of reviews claiming it didn’t work as advertised.

Question 2

what accessories are included?

Accepted Answer

a review posted on July 20, 2019 states "the Motorized Pet Cleaning accessory was not included as advertised, although it was listed in the documentation that came with the vacuum.  I called Shark Customer Support and was told it is no longer shipped with the vacuum, but can bought for an additional charge. In its place a hard floor accessory was provided that DOES NOT EVEN attach to vacuum."   So the response by the manufacturer should be updated to reflect the Deep-Cleaning Motorized Pet Tool no longer comes with the Shark vacuum.

Question 3

How does this (az1002) differ from model az1000w? thanks!

Accepted Answer

Hello JJ,

We are happy to assist you with your inquiry. The Shark® APEX® Upright Vacuum AZ1002 and the AZ1000W are the same vacuum. The difference is the attachments and where they are available for purchase. The AZ1000W includes the 12" Crevice Tool and Pet Multi-Tool. The AZ1002 includes the 12" Crevice Tool, Pet Multi-Tool, and Deep-Cleaning Motorized Pet Tool.

We hope this information helps.
Helpful Shark

Question 4

What is the pet multi-tool and the deep-cleaning motorized pet tool?

Accepted Answer

Hello Kathleen,

We're happy to help with your inquiry. The Pet Multi-Tool is two cleaning tools in one. The stiff bristle brush removes stuck-on debris from a multitude of surfaces. You can detach the bristles to reveal an upholstery tool for cleaning stubborn pet hair. The Deep-Cleaning Motorized Pet Tool is powered by a motor. The motorized brush removes pet hair and embedded dirt from stairs, upholstery, tabletops, bookshelves, car interiors, and more.

We hope this information helps.
Helpful Shark

ASIN	B0C3DLMCS1
Amperage	11.2 Amps
Best Sellers Rank	#5,511 in Home & Kitchen ( See Top 100 in Home & Kitchen ) #12 in Upright Vacuum Cleaners
Brand Name	Shark
Capacity	0.95 Liters
Color	Dark Lilac
Control Method	Touch
Controller Type	Push Button
Customer Reviews	4.3 4.3 out of 5 stars (432)
Filter Type	HEPA Filter
Form Factor	Upright
Global Trade Identification Number	10622356611739
Hose Length	6 Inches
Included Components	Crevice Tool, Pet Multi-Tool, Shark Upright Vacuum
Indoor Outdoor Usage	Indoor
Is Product Cordless	No
Item Dimensions L x W x H	12"L x 15.09"W x 46.25"H
Item Type Name	Vertex DuoClean PowerFins Upright Vacuum, with Powered Lift-Away & Self-Cleaning Brushroll, Dark Lilac
Item Weight	16.4 Pounds
Manufacturer	SharkNinja
Manufacturer Warranty Description	5 year warranty.
Model Name	Shark AZ2001AMZ
Model Number	AZ2001AMZ
Noise Level	80 Decibels
Number of Items	1
Number of Wheels	4
Other Special Features of the Product	Bagless, Corded, HEPA, LED Headlights, Spotless Cleaning
Portable	No
Power Source	Corded Electric
Recommended Uses For Product	Carpet, Hard Floor
Style Name	DuoClean PowerFin (Dark Lilac)
Surface Recommendation	Above Floor, Carpets & Hard Floors
UPC	622356611732
Unit Count	1.0 Count
Voltage	120 Volts
Wattage	1344 watts

AZ2001AMZ Vertex DuoClean PowerFins Upright Vacuum, with Powered Lift-Away & Self-Cleaning Brushroll, Dark Lilac, 1 qt Dust Cup

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