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Put the batteries in and not event 10 minutes of use it stopped and now it just humming and it only wagged in fast mode for that few 3 seconds of that being used and the belt was too small so I would have had to get a longer belt . Hoping I can get a refund and I have it picked up to be sent back. Didnt last 1 day lucky I didn't need it right away for con. And secondary update. First off I paid with a gift card balance Amazon and the remainder card. I only got the card refund back so if you use balance or refunded gift card as payment you may not get it back from amazon side. Also get another sales associate dont get anna. I wish I could post the whole email they were more worried about how this rating. I gave and how it looked bad on them. Instead simply refund and it was just a case of faulty and tested on day of to be sent back. Sometimes it just happens... to anna please hope you have a better day.