Siam: Principles and Practices for Service Integration and Management

What's good about this book, which is very timely, is that it is written by practitioners and therefore full of practical tips to guide people as to how to actually build a SIAM implementation. It's also very easy to read and relatively jargon-free given the nature of the subject matter.

This book covers the multi-sourcing in a decent way but then this is what Supplier Management, Multi-Supplier Integration (MSI) and Service Management Integration (SMI) has been focusing on. SIAM has to go beyond that and must address the business needs around service management as a whole. It cannot restrict to IT service management. However I disagree with the claim that this is the first book on SIAM.This is not the FIRST book on SIAM. "Making SIAM Work - Adopting Service Integration And Management For Your Business" is the first book on SIAM. The FIRST book on SIAM is available at:http://www.amazon.com/Making-SIAM-Work-Integration-Management/dp/819204338X