Could I switch the top level straps to the bottom?

I do not believe that the stand would be functional with the straps reversed in order. The design is such that as designed the top straps are much stronger ( rated to hold over 100#) than the bottom solid vinyl sheet(rated to hold 21#). The top straps are also much longer. If you’d reverse then, the stand would not be very functional. If it worked at all, I’m sure you would not be happy with the result.

How can we order replacement parts? I can't assemble a rack because I lost the bag of parts that came with it in my move.

Hi! I am guessing contact the manufacturer.

How can we contact the manufacturer to request replacement parts? I can’t find a way to contact them anywhere

Amazon will contact them for you. The company is in China.

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SONGMICS Luggage Rack, Folding Suitcase Stand with Storage Shelf, for Guest Room, Hotel, Bedroom, Heavy-Duty, Holds up to 131 lb, Walnut Brown URLR007D01

Product ID: 560284539

Details

Colour
Walnut Brown
Material
Bamboo
Brand
SONGMICS
Item weight
5.1 Pounds
Item dimensions L x W x H
67.1 x 47 x

📏Wider 18.5" surface fits large suitcases

🧳Supports up to 131 lb total load

🪵Natural bamboo frame - eco-chic & sturdy

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VT31950

Duties & taxes included

In stock

Sold byAmazon VanuatuDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

🧳 Elevate your travel game with style and strength!

SMART FOLD STORE - Folds flat to just 3.2" wide for seamless storage in closets or tight spaces.
ROBUST BAMBOO BUILD - Heavy-duty bamboo frame supports up to 131 lb, blending strength with sustainable style.
SPACIOUS VERSATILE - Wider 18.5" platform fits 24" to 28" suitcases comfortably, ideal for any guest or traveler.
DUAL LEVEL CONVENIENCE - Lower shelf holds shoes or essentials, with a roll-up fabric layer for neatness on the go.
EFFORTLESS PACKING ELEVATED - Keeps your suitcase at the perfect height—no more bending or back strain.

The SONGMICS Luggage Rack combines a durable natural bamboo frame with a wider 18.5" platform to support suitcases up to 131 lb total. Its foldable design and convenient lower shelf make it perfect for guest rooms, hotels, or home use, offering both functionality and a sleek walnut brown finish that complements modern interiors.

Specifications

Finish type	walnut
Shape	flat
Base type	Leg
Assembly required	Yes
Special features	Foldable
Manufacturer	SONGMICS
UPC	194343520797
Product Dimensions	67.06 x 46.99 x 51.05 cm; 2.31 kg
Part number	URLR007D01
Material type	Bamboo
Item model number	URLR007D01
ASIN	B0C1GNDVWH

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