ECOVACS DEEBOT N20 Robot Vacuum Cleaner with Mop, 8000Pa, Anti-Tangle Technology, 300 minutes runtime, 20mm Threshold Climbing, TrueMapping Intelligent Path Planning (DEEBOT N20)

A few weeks in and I can’t believe how much difference it has made already! Struggling to find the time to clean after the arrival of baby, we thought a robot vacuum would be a good addition to the family. Well, it did not disappoint.After a lot of research into vacuums within this price range, I decided on this one - the main reasons being 1. very high suction power, 2. high potential longevity provided it is well looked after (according to Ecovacs), 3. very long battery life and 4. anti-tangle brush.It did take a bit of work to set up, get it to map the home on two floors and also to work out how to best use it around the home, but overall I’m extremely satisfied with how well it cleans.It does its best work on carpets - my carpets have never ever been so clean.The mopping on hard floors is nothing fancy (no rotation or vibration) but it does a decent job and leaves the floors looking much cleaner. (Can be useful to spray some vinegar or other product on floor stains beforehand as other have mentioned.)I found it also generally encourages us to keep the house tidier.The app is intuitive and easy to use.We had a minor issue which turned out to be a very simple fix (just plugging the station wire into it more firmly as it had slightly moved). I found the customer service webchat to be often unavailable but they were very helpful once I finally got a hold of someone.I do also have to mention that the our toddler was absolutely terrified when seeing it in action for the first time - so we have to operate it without him seeing it.Finally, although the whole two floor situation was a bit confusing at first, I’m amazed how the robot always ends up recognising where it it - make sure you manually change the “map in use” in the app. Even if it doesn’t recognise where it is straight away, it will do eventually.I could keep going on and on about how much I love this robot. Very very happy with my choice.

The media could not be loaded. The ECOVACS DEEBOT N20 PLUS has exceeded my expectations in every way. This robot vacuum cleaner with a mop is an absolute game-changer for keeping my home spotless with minimal effort. It handles both vacuuming and mopping, making it a truly versatile and convenient addition to my household.One of the standout features is its powerful suction, which easily picks up dust, pet hair, and debris from both carpets and hard floors. The mopping function is equally impressive, leaving my floors gleaming without any streaks. I appreciate the ability to control the water flow, ensuring the perfect clean every time.The smart navigation system is incredibly efficient, allowing the DEEBOT N20 PLUS to map out my home and clean in a methodical, thorough manner. It rarely misses a spot, and the ability to create no-go zones through the app is a fantastic feature, especially if you have areas you want to avoid.The convenience of the self-emptying base is a huge bonus. I no longer have to worry about constantly emptying the dustbin, and the unit does a great job of managing its waste. The overall maintenance is minimal, making this robot vacuum a true time-saver.The ECOVACS app is user-friendly and offers excellent customization options. I can schedule cleanings, adjust settings, and monitor the cleaning progress all from my phone. The robot’s integration with smart home systems like Alexa is the icing on the cake, allowing me to control it with just my voice.Overall, the DEEBOT N20 PLUS is a fantastic investment for anyone looking to simplify their cleaning routine. It's reliable, efficient, and incredibly easy to use. I highly recommend it to anyone in need of a high-performing robot vacuum cleaner with a mop.

This device is excellent for the money. If you have only hard floors then you don't need an expensive machine. Don't be fooled by the docking station though. We thought it contained a water reservoir but it doesn't. It only sucks out the dirt from the machine ( which it does very well. Connecting the machine to the WiFi was easy once you realised it had succeeded. The app doesn't tell you and leaves you on a configuration screen. The water tank on there device is rather small and needs refilling often. I wish the app told you when this was necessary instead of having to take it out to find out. It maps very quickly, does a bit of bumping, but very accurate. I love the way it doesn't miss around table legs and edges. Overall I would recommend it. Although we have no carpet so don't know about those capabilities.

The issues I have encountered are numerous and indicative of poor design and quality control:1. Dust Collection Design Flaw: When emptying the dust collection box, dust falls into the gap surrounding the removable box. This creates an additional cleaning task, negating the convenience of the vacuum. It is an obvious design flaw that makes the product unnecessarily time-consuming and frustrating to use.2. Anti-Tangle System Failure: The advertised anti-tangle feature simply does not work. I am forced to manually clean the brush regularly, which defeats the purpose of having an automated cleaning device.3. Ineffective Cleaning Performance: With only one side brush, the cleaning results are subpar, leaving dust and debris behind. This is unacceptable for a product marketed as a reliable cleaning solution.Frankly, I am deeply disappointed with the Deebot N20. My previous, less expensive Eufy vacuum performed significantly better and without the hassle of these persistent issues.Given the extent of the problems and the misleading marketing claims, I have demanded a full refund with return . This level of poor performance and design is simply not acceptable, especially at this price point.