Shark CarpetXpert HairPro | Upright Carpet, Area Rug & Upholstery Cleaner | StainStriker Handheld Tough Stain Remover & Onboard Self Clean | Pet Hair Pickup & Odor Removal | 4 Tools | Copper | EX301

Works really well. It’s not too heavy. It looks nice and has removed almost all the stains I have put it against. It sucks up the water and dirt like a champ. It works a little too well sometimes pulling stuff up through the carpet so sometimes you have to go over an area multiple times. We live in the south and have a ton of red dirt that gets brought in at the front door, the carpet may not *look* dirty but once you go over it a few times, it pulls red dirt up to the top of the carpet and it looks stained so you have to keep going over it to get it all out. I love the attachments that come with it and the tray it sits on! I wis the tanks were bigger. I feel like I have to dump often. Overall, I’m satisfied with this product and recommend for small areas!

This is a great product, really. It feels like a quality build without being excessivly heavy or complicated. It simply works, and it works rather well! However the purchasing process was a pain, resulting me me losing a lot of trust in Shark/Ninja as a whole, and I was sort of invested in their environment. Pros: *No need to manually spray when not using the hose, the action of pushing and pulling automatically sprays and vacuums it up. *Uses a soap and an oxy clean product, in separate containers ad used at different rates. Mix the soap with the water (or dont if you are rinsing), but put the oxy container in it's own slot. *Uses minimal amount of water (seriously, very small tank and it doesn't last long, but you get a lot more clean than you would think and the waste water is straight up NASTY) *There are not a plethora of functions. At first this seems like a bad oversight, but really it greatly simplifies the process. You have Deep Clean (which could simply be called clean, but you know...marketing) and Dry. The Dry function uses no water and is GREAT to remove more water from the carpet for faster drying. *The low water requirement and Dry option can reduce carpet dry time drastically, mine was only damp for a few hours. *There are multiple latches, doors, and traps to catch the pet hair. These are surprisingly effective, and very well designed with the user in mind. With the push of a latch you can remove the front of the vacuum head, then flip open the spray nozzles tray and remove the brush. This leaves the entire brush head open for a wipe down and/or rinse, and the brush itself can be easily removed and cleaned. Then there is a trap that you can remove at the hinge joint of the brush head that directs the vacuum force from the head to the hose, this comes out and you can easily remove trapped hair and replace it with minimal effort. Then in the tank there is another trap for hair to build up on. It sounds like a lot but it is so easily managed that you will be happier at the longer lasting product as a result. *The choice of hose attachments is very helpful, with one of them designed for pet hair capturing the hair at the attachment in a tray. Like the rest of the device each attachment can be broken down easily and cleaned. *There is a clear label with barcode to order more of the cleaning supplies with a scan of your phone. After the warranty period you may decide to use your own, but their soaps work pretty decently. *There is a storage tray to prevent drips from ruining your floor when not in use. Cons: *Larger device, but this is expected. It is only larger than I like b/c we have limited living space. So this may not be a con to you. *The right side of the cleaning head has about 3 1/2 inches of non-cleaning space that is needed for the gearing. In most places simply turn around and use the other side. But for compact areas this can be a problem as the right 3 - 4 inches will not get cleaned. Experience: This is where I had a very bad time. I tried to order from their website. Loved the deal that they offered. Heck, I was even getting a steam mop and extra cleaning soaps for free! This on top of a sale. So I created an online account, verified the email address, and made a purchase. *Problem 1: They do not ship to PO boxes. This is normal, actually, so I put an alternate address so that I could receive the item. So I placed my order, and they took their money immediately. I was excited. Then I received an email stating that my order was cancelled. I called them 4 times before I was finally connected to someone so that I could learn WHY it was cancelled (the email did not provide a reason). *Problem 2: Apparently the system will not allow a PO box to be used even as a billing address. This is my legal address as mail cannot be sent to the physical location. *Problem 3: I use an obfuscated email. It works, and I verified my email (see above), but my REAL email address remains private. This is to reduce my online footprint and help prevent ID theft by being able to shut down problem addresses that have gotten sold. However Shark refused to accept this email, even though I was allowed to create an account with it, and proved that I can receive emails sent to the address provided. When I asked why this occured they used a bunch of corporate speak which amounted to: "We also make money by selling your information" which is exactly why I obfuscate my email. *Problem 4: Since I would not provide my actual email address, only one that works properly, I was informed that I may not get a refund. So they took almost $400, cancelled my order, and threatened not to return the money b/c I provided an email that functioned, verified that it functioned, and told them that I did not want my information sold. I wanted to BUY a product, I do not want to BE their product. However, three weeks later the charge did drop. So I looked for this on Amazon.com and I found it for about the same price as their model without all the extras that were included on their website. I make a purchase and discover that they will actually ship to my PO Box! . Problem 5: I received the unit without the hose, which is required for the system to work (even when not in use it plugs the hole so that the suction works). I contact Shark, they require me to register the warranty before they replace the part. It gets registered to the same, obfuscated email that I used previously when they cancelled my order. It is accepted, and I receive my part 2 weeks later. So now I have to wonder, why all the fuss when I order directly from Shark (giving them a higher profit margin) but not a single complaint or comment when I need to use it for the warranty? In sumary: I still love the Shark/Ninja products, but now I will never buy from them directly as the scheme that they have is manipulative and misleading. I never wanted to be an additional income to them by letting them sell my information, but they would not let me complete an order until I did. Shady!

I am so impressed with the Shark CarpetXpert HairPro Pet vacuum. As a pet owner, I’ve tried plenty of cleaners that claim to handle pet messes, but this one actually delivers. It pulls up an unbelievable amount of hair — far more than I realized was hiding in my carpets — and it leaves everything looking freshly revived. The suction is powerful, the brush roll doesn’t tangle, and the built‑in stain remover is a total game changer for pet accidents. What really surprised me is how quickly it lifts deep dirt and how clean the carpet feels afterward. Even high‑traffic areas look noticeably brighter. It’s easy to maneuver, simple to empty, and the whole machine feels thoughtfully designed for real-life pet households. If you have pets and want a cleaner that truly gets down into the carpet fibers, this is absolutely worth it. Five stars without hesitation.

This carpet cleaner does the best job cleaning the carpet of any home carpet I have ever had. I have owned both Bissle and Hoover cleaners previously. I loved the stain striker feature and it did get some pet spots out of my carpet that I did not think would come out. The units suction is beyond compare. Also the dry only feature is great and my carpets did dry more quickly than they normally would. I have two long haired dogs and despite vacuuming before using the cleaner previously there would be clumps of wet dog fur left on the carpet for me to pick up as I cleaned. This cleaner does not do that and the wet fur is caught in the filter in the dirty water tank which is very nice. For me there are a couple of issues with the machine. First, the cleaner is placed directly into the water tank so it is dispersed onto the carpet but that means that you put cleaner onto the carpet and the soap residue stays in there and, as we all know, soap attracts dirt leading to have to clean the carpet more frequently. I ended up dividing my rooms into sections. First I cleaned with the soap in the water, then I rinsed the carpet using a tank of water only, and then I dried the carpet unsung the dry only cycle. The second issue with the Shark cleaner is that the tanks for both the clean and dirty water are TINY. I cleaner the carpets in the office, the master bedroom which is a good size, and our walk in closet. Our off ice is a normal dized room. With our previous cleaners I would have to fill the water tank once and dump the dirty water once also. While using the cleaner in the tank I had to fill and dump 5 times. I ever had to fill and dump in my closet. I lost track in the master bedroom. Sometimes if felt that all I was doing was filling and dumping the tanks. I know it would make the machine heavier to have bigger tanks but I’d rather have a heavier machine that let me clean for a longer time. I felt as if I was constantly starting and stopping. Even with the tank size issues I’m happy with my Shark carpet cleaner. It does a fantastic job of cleaning the carpets.