NIU 100P/100F/300P/300X Electric Scooter Adult - E Scooter with Suspension, 600-1000W Peak Power, 18-37.3 Miles Max Range, Top Speed 17.4-23.6MPH, Commuting E-Scooter

Good power, not a huge learning curve, fantastic electric scooter. I really appreciate that you can lick it with the app and set the mode. Easy to collapse and pop back together, excellent battery life.

I ordered a NIU scooter as a birthday gift for my daughter and made sure to order early so it would arrive in time. Unfortunately, what should have been a special day turned into a major disappointment. When we unwrapped the scooter on her birthday, it had about 30% charge. She was able to take it for a short ride, but after returning it was already down to one bar. When we tried to charge it, the charger’s light never changed from green to red, and the scooter simply would not charge. I carefully followed all troubleshooting steps listed in the owner’s manual, but nothing worked. That’s when the real frustration began. Attempts to contact NIU’s customer support resulted in being placed on hold indefinitely or hung up on multiple times. I finally went through Amazon, who thankfully helped me get in touch with the company. Even then, NIU has done nothing but give me the runaround. They have refused to stand behind their product or offer a straightforward resolution. As of now, I am left with a defective scooter and a very disappointed daughter. The product failed on day one, and the customer service has been worse than the product itself. I strongly recommend avoiding this company if you value reliability, accountability, or even the most basic customer support.

I’ve owned a few scooters before, including Segways and Gotrax, and I’m happy to share my thoughts. This scooter is definitely a 5-star! It’s a great value for the price, around $400. I’ll go over the pros and cons, focusing on what’s great for this price range. PROS: - It’s very well-built, just like a Segway. It’s way better than a Gotrax. - You don’t have to assemble it. - The features are pretty good, but most other scooters online only have a few of these: (1) Large pneumatic tires, (2) dual braking (regenerative and drum), (3) brake light, front light, turn signal, (4) front suspension, (5) a great app to change settings and lock. (6) foldable handles - It has a small turn radius compared to Segways and Gotrax. - The handles are very tall, at 48 inches. This is the first scooter I’ve ever filled that’s the right handle height for me, being 5’10”. Quote seriously, one of the tallest scooters for under 1000. - The handles are wide because they can fold. - Great app. You can customize the regeneration, acceleration, and top speed in the app. You can also have a custom mode you can switch to by pressing the power button. CONS: - There’s no easy way to get around small obstacles like stairs. There’s no handle hook or quick folding. And it’s almost 40 lbs, which is pretty heavy. - nitpick: there’s no place to hang a bag. Often there’s a hook. - Bluetooth is a bit unstable. and you need it to unlock the scooter. (5 seoncds hold on the ower button locks the schooter) - The app is not as polished as the Segway app. Segway allows you to do more things to your scooter. - The front suspension is a bit short, I think it has only 15mm stroke. So it’s more of a gimmick. All in all. greatly recommended.

It definitely feels premium for the size and price, but with experience with other scooters in this price point/size it does feel a little underwhelming in the acceleration and top speeds, but other than that. It feels amazing to ride along, very shock absorbent compared to other scooters this size and price. It looks great, the build quality and parts quality is a lot higher than something you'd find from a generic scooter manufacturer. If you're into scooters you already know the batteries and controller are top of the line. Which is typically most important for long term usability. So far I've had it about half a year and still havent noticed any battery degradation. I've had other models loose roughly 20-30% by this time of use, so its holding together incredibly. Speeds are the same, distance is the same. I recommend using the battery saving mode and only charge to 80 or 90 on typical rides, only use 100% if you absolutely need that extra distance and it will really help maintain it for years to come. Only reason its a 4 and not 5 is the lackluster power and torque for being a "hill climber" but to be fair, I am 235 pounds. So Im sure someone 50-60 pounds lighter would have a much better experience in that category. So keep that in mind too.