CrossWave Floor and Area Rug Cleaner, Wet-Dry Vacuum, 3888A, Corded Electric, Green

I want to first start out by saying I would give this almost 5 star. Better than 4 but just a bit less than perfect. There is another reviewer that had some great tips, points, criticisms, and high praise as well. I concur with them all the way. I will try to add my points and tips that I hope Bissell reps might see. Our house is very well maintained. We were using with what we felt were ideal result but what we found after using the Bissell CrossWave was that extra step that we missed. Our previous method was a very good canister vacuum and a terry cloth mop 15x8 style. Our floors looked great. Friends always thought our house was just cleaned. The Bissell adds a step in the cleaning by introducing a buffing action to the cleaning. Our floors have a nicer just waxed appearance to them now. We have not used the cleaner supplied yet. The results we have noticed in two weeks use clearly shows. This does not come without costs though. First the vacuum is heavy and does not move gracefully. Point for Bissell. I haven't looked but you should develop a washable filter for it and not a paper filter if you want to save your customers some money. The screen is good but there will always be some clogging beyond that. If they make reusable air filters for cars someone can make a smaller version for this gem. Parts do need maintenance and that bring me to some tips. Cleaning is critical. Best time is right after use. Too bad it could not be hosed down. for cleaning. That would make it perfect. A small tip tool for anyone interested. Take a strip of terry cloth rag about 12 inches long and shaped as a point from 1.5 in wide to 0.5 in. poke a small hole in the pointy end and run a zip tie through it and lock it on to act like a needle to help you clean the throat of the cleaner. Another review mentioned it. The cord is shorter than I would like. Newer houses have more plugs and better spaced but older ones lack some. A longer power cord about 10 ft. more would have also better. The cord also comes out at a bad spot on the machine. It will get in the way and should have come out of the handle where your hands are. Tip here for now. Zip tie the cord to the storage loop. In fact there is a small plastic hook that looks ideal for this fix. See attached photo. Also the direction I have the wire going is better for a left handed person. It is very noisy. It has a high whine noise and it is something that can nearly leave you with ringing in your ears. It does not work for stairs. Bathrooms are always very small so you might not be able to get the head around the toilet as well as other unmovable objects. Does not go under the bed or very far under legged furniture like bureaus. It didn't save us more time but it did add a bit more shine to the floor. It could make you have some changes to your lifestyle by having lighter moving furniture and less clutter on the floor. I can say without a doubt that our floors are cleaner and shinier. Updated After a few months of using it I have some updates. At first we were using the unit with plain water. This week I decided to use the multi-surface solution. I didn't use as much as is suggested but I did put enough in that I have a better appreciation of the solution. I didn't want to have sticky floor surfaces as someone here said they had. After use my floors had a nicer shine to them. It still doesn't get into tighter places but the places it does get to gets clean. If you have an air compressor you will be cleaning the paper filter after each use, otherwise expect to be buying the filter every month or so. It would be nice if we could do stairs with it but that is impossible. It really could use a wand and hose to get behind and between stuff that the unit itself cannot go. Otherwise I do like the unit. It does save time and does a great job cleaning the floor. Using the solution also added a layer of shine not seen since it was new. All in all I think this has been a good investment. A Final update. I have had this unit for a year and I still love the machine. As someone mentioned I wasn't sure if it could be done you can use water to clean the filter. I have not gone to the same extent as they did with using a cleaning solution for the filter but I do run it under the faucet. I use hot water and run it in the stream both sides. I have two and alternate weekly. I clean my floors once a week but we are a no shoes in the house and no kids left to make a mess. I use the multi surface cleaner but will consider Mr Clean as someone also suggested. I like the shine it puts on the floor the cleaner puts on the floor but I am always looking to save a bit of money. It stays that way all week. It takes less time to clean my floors now that we are using this. I clean the unit after each use and I now use a 12inch square wash cloth with a long zip tie on one of the corners of the rag. This I use to pull the towel through the throat of the machine to clean it for the next use. It works great and my machine has stayed quite clean. Anyway if anyone is considering using this to clean their floors you will not go wrong. Update as someone added to my post the filters are washable.

Update 2/11/2026: I had not been able to reach customer support as I’ve had the vacuum since July 11 2025, I reached out to the Bissell Bot in their customer service area. That things on it. We went through everything and got to the roller brush, it would start and then the brush would stop engaging so it would shut off. She had me fix the roller/ unplug the vacuum and plug it back in and it was still doing it. I had a replacement roller so I put it on and everything seems back to normal now. I threw the other roller away although I looked the whole thing over and I’m not sure why it wasn’t engaging. So long story short if it’s shutting off and won’t turn back on, make sure the roller is spinning, if it’s not adjust it, unplug the vacuum and plug it back in and it will turn back on, if the roller is still not spinning, take it out and make sure the part that spins the brush is spinning when you engage it. If it is just replace the brush and it will work again. If it’s not you have bigger issues than I did. Update 1/27/2026…. I have been having issues with this vacuum and it’s power and having to clean the canister even before anything gets into it, the funnel part would clog, then it started just shutting off on its own. I’ll be contacting customer support as I’ve checked all the obvious things. Listen this thing is a life saver! I can’t see how anyone wouldn’t want this amazing creation! We ranch, we have cattle, horses, muck boots, work boots, we have working dogs that are inside dogs and we have teenagers in and out. We have tile and carpet floors and this thing has saved my life with the time it has saved me. It’s so easy to use and fast, not to mention it gets everything and I have a tri star vacuum that I adore and I’m using this more now. So simple to clean and empty. Picks up even the smallest of dirt, hair, and grime but also mops like a champ. The power is fantastic! I love the ease of going from one kind of flooring to another with just a button and one machine that does it all. And news flash you can switch the cleaner for a carpet cleaner and it will do that too. It’s not heavy at all! I will say it sucks a bit where the trigger is for the mop, if your not paying attention while your vacuuming you can accidentally click the button and have a lil snag because what your vacuuming just got a bit wet and well if you have pets, do the math. lol I will also add I’d probably buy additional brush and filter for it right off the bat and I’d switch them out from mopping/vacuuming and they would probably last quite a bit longer that way.

I own both the Crosswave and the Hoover Floormate Deluxe. The Floormate Deluxe is better at: TEXTURED TILE / GROUT - Slightly better at getting off caked on dry stains. The Crosswave doesn't have the same pressure. If you have textured tile you will appreciate the extra stain cleaning power of the Floormate. The tile brush allows more pressure to be applied to the recesses of the tile and the lower grout lines. If you plan to use either floor cleaner for just textured tile the Floormate Deluxe is the cleaner to get. (or a rotary mop) The Crosswave is better at: FLAT SURFACES - Subway tile, hardwood floor, vinyl plank and laminate. LARGE DEBRIS - Pet hair, dog food, cheerios, animal crackers. - These get picked up on the first pass with the Crosswave. The hoover uses a squeegee to help lift the water off the floor so the pieces of food/dirt get pushed forward unless you tilt one side of the machine up. This gets real old after a while. Especially when you have 3000 ft^2 to clean. CLEANING (post floor cleaning) - Pet hair is harder to get out of the Floormate. I find myself trying to "fish" the dog hair out of the Floormate with my pinkies. If you don't have time to completely clean the Floormate and the pet hair dries on the inside of the cleaning head... you are in for a treat. By comparison the Crosswave is a pleasure to clean. Sure you have to run it in a tray and pull out the roller head... but you have to do it with the Floormate as well if you want the product to last more than a year. Besides... the entire process takes maybe 30 seconds. There is Crosswave lazy... then there is unemployed bum lazy. SPEED - I can clean at least twice as fast with the Crosswave. It applies moisture more evenly to the floor surface and it leaves the floor dryer than the Floormate. The Floormate requires at least 2-3 passes of the same area. The first pass lays down the water and the brushes distribute the water. The second pass is the real cleaning pass that does the majority of the cleaning. The 3rd pass is solely to clean up the residual water from the 2nd pass. Even after you stop applying water to the floor it still takes a while for the water to stop dripping from the head of the cleaner. On the other hand, the Crosswave lets you perform a quick clean of the area. Foot marks on dark laminate or a quick touch up by the front door before company arrives seems less like a chore. When I just owned the Floormate I found myself mopping on weekends when we had were in a hurry to clean. We would use the Floormate for the "entire house" cleaning days. You can't perform a "quick clean" with eh Floormate. I would say you are looking at 30 minutes per 500 ft^2 with the Floormate. Depending on how dirty your floors are you are looking at 10-30 minutes for the same area with the Crosswave. NO VACUUMING REQUIRED - We have two young children and a 200+ pound English Mastiff who sheds continuously. I can clean the floors with the Crosswave without having to sweep/vacuum first. This is a HUGE time saver. I would have to Both machines will remove caked on mustard and dried dog drool in a matter of seconds. If a stain doesn't lift after a few passes, soak the area with the machine and keep going. Wait for the solution to soak for a minute or two then come back to the spot. If it still doesn't come off the floor take a scrub brush to it. For a machine to remove anything more in the first pass would require such abrasion that the floor surface would be compromised over time. Both units are going to do a better job than a mop pushes the dirt into the recesses, these devices scrub and vacuum. My personal opinion is the Crosswave, despite its price , is a better overall floor cleaner. The hardwood floors look shinier when clean and they feel cleaner on your feet. The Crosswave ends up saving you a lot of time. It's quite fast once you get the hang of it and it doesn't require any floor prep before you use it (sweep/vacuum). If budget isn't a concern go with the Crosswave, otherwise the Floormate is a damn good cleaner for the money.

Los productos bissell son muy recomendables. Lamentablemente la caja venia rota y el jabón qué viene de muestra estaba vacío.

Es fácil de usar y en general limpia bien. Lo único malo que he notado es que deja líneas marcadas en el piso que hasta el momento no he sabido como evitar.