Avalon A12-CTPOU bottleless Water Dispenser, Countertop, Stainless Steel

This is a great water dispenser and I couldnt be happier. I easily hooked this direct-plumb dispenser with a splitter from my direct-plumb coffee maker. Yes, this unit is big and will NOT fit under most people’s cabinets to sit on a kitchen counter. I have it in a separate pantry-style cabinet along with my coffee maker so the size was not a problem for me. I had read other reviews that said the water was plasticky tasting and thought they must have just gotten unlucky. After running a lot of water through my dispenser, my water was plasticky tasting too. Ugh. I unplugged and drained the unit. Because I couldnt decide which to use, I combined warm water with some vinegar AND some lemon juice and filled the water reservoir to full (2 screws on top back of unit and pop the white lid off inside). I let it sit about an hour in the reservoir. Then ran a bit of the vinegar-lemon water out the hot and cold into a container. Then I drained the whole unit again (easy to do - follow instructions or look up online). I then hooked it all back up to the water lines and filled it again with fresh water. Let that sit about 15 mins, ran water out hot and cold, unplugged and drained the whole unit a second time. My water is FRESH, COLD and delicious! Couldnt be happier with this dispenser and have returned my big bottles for refund.

I had my doubts when my husband chose this brand and model. But after nearly a year of use, I wonder how I used to get by without this. The taste is superior, and it's quite cost efficient. One downside is cold water drains pretty quickly after filling our 32 oz cups, and takes a while to refill. But if you use a regular glass or smaller cups, it shouldn't be a problem. Personally I don't use the hot water on this unit because my insulated electric kettle does such a great job that I simply don't need the function. But the hot water setting does work as well. Filters can be purchased at a 15% discount in Avalon if you subscribe. I couldn't be happier with the purchase.

I have it for 4 years, it’s still working great

Beautiful, well-built, comes with clear installation instructions. The hot water comes out almost boiling, and the cold water is also very cold.

Bought, installed and have used for close to two months now. Had some troubles with leaking connections. There was some leak on connections that were completed in factory. Called Avalon support, did not get help, they advised me to return everything to Amazon, even tough installation was completed in my house. Then decided to try to fix it by myself, luckily it was easy fix. Connections appear to be loose they required fixing. Turned water off during our vacation and when turning back on, leak occurred again, at different connections this time. Required some fixing again. Found that connections are not very reliable. Other than that dispenser works fine, providing both hot and cool water, filtered and tasteless. There are two levels, cool and cold, they are a little to cold for my taste. Adjustment of water temperature not possible. After using it for 3 years with no issues, It ended up with water freezing in dispenser. I asked for help from a manufacturer, they told me to just unfreeze it and plug in again after 3 days. I did so, but after another week it froze again. This time the customer support advised me that it cannot be fixed, it is out of warranty and that they can offer me a new one for 15% discount. Later I read more customer reviews and found that quite a few users had the same issue as I did. Many after it barely passed one year of usage. Considering that paying $400 for couple years usage and on top of that its filters replacement cost almost half product price, I decided to not accept this offer. For now i keep using it and unplugging over night every few days to prevent freezing, so fa so good.