Raider 18 HX AI 18” 120Hz UHD+ Gaming Laptop: Intel Core U9-285HX, NVIDIA Geforce RTX 5090, 64GB DDR5, 2TB NVMe SSD, Thunderbolt 5, Wi-Fi 7, Win 11 Pro: Black A2XWJG-069US

This a great product. I have to say that initially I was worried because of the cost; but, I researched all the compeditors and found this product to be the best. Lots of great stuff with it but the most importantly is that it worked out of the box with little effort. I'm so happy. To be fair, I already own an MSI laptop and it has performed wonderfully so no big surpise there; but I really did get surpised anyway. This box is just the best! I would recommend this to any serious gamer or just someone who wants the best laptop on the market.

Honestly, this has been a very frustrating experience with PCOnline US. I paid over $4,000 for what was advertised as a new laptop. When I checked the SSD, it already had about 5,800 power-on hours and was sitting at 87% health right out of the box. Yes, the laptop runs well — but that’s beside the point. When I buy new, I expect new components, not something that shows clear prior wear. What really disappointed me was the support from this seller. Instead of addressing the actual concern, I kept getting canned responses about Windows updates and power resets, which had nothing to do with the issue I reported. It felt like my evidence wasn’t being taken seriously and that the conversation was being steered away from the core problem. After a lot of back-and-forth, they issued a small $50 partial refund, which frankly does not come close to covering the cost of replacing the SSD to bring the system in line with new-condition expectations. Bottom line: the laptop itself is powerful and performs fine, but my trust in PCOnline US is pretty shaken. If you care about receiving truly new components, I would strongly recommend verifying everything carefully or buying directly from the manufacturer instead of a third-party reseller.

VERY POWERFUL TO BE A LAPTOP

Amazing build quality on the laptop. The RGB looks awesome. May update on gaming performance, but the screen is beautiful. Four stars because the screen has around a pixel of edge lighting, which looks odd, but is mostly unnoticeable. Brick of a charger, but makes sense given the needs of the laptop, and the fact that most chargers/PSUs are most efficient at around 50% use. Fans can get a tad loud, but that's expected from this model, which stays rather cool so far.

Laptop lasted a whopping 6 months before the graphics card fried itself, never even used for gaming, just for work and running a 2nd monitor.