Solar Generator 5000 Plus with 500W(85Wx6) Solar Panels, 5040Wh LiFePO4 Battery Power Station, 120V/240V 7200W AC Output, Portable Generator for Home Battery Backup, Power Outages

Great option for energy needs

This is the best purchase we made it saved us lots of times it was definitely a smart buy great quality

I’m a relatively new owner in a 55+ community where quite a few homes sport natural gas powered generators. During a recent 12+ hour power I became unsure of the reliability of our electrical infrastructure and decided to move forward on a power backup system. During this outage the constant drone of generators in the neighborhood shoved my thinking toward a battery backup system. Some internet research led me to Jackery. A neighbor had friends who highly recommended this company and I ended up purchasing the Explorer 5000 Plus. To test the system I plugged my refrigerator into a front AC outlet and ran it for days. Pass-through power worked perfectly. I then had a manual transfer switch installed with the intention of powering one circuit (refrigerator and internet) that drew less than 200 watts full time as sort of a UPS. The 30 Amp outlet seemed to provide this pass-through power (Input power always equaled or exceeded Output power) until I woke up one morning to find the refrigerator powered off. The 5000 Plus had suffered a F6 failure. I tried multiple sequences in an effort to restore function with eventual success only to have it suffer the same failure. Contacting Jackery customer support I explained the failure and what I had done to temporarily correct the issue. They were very responsive to my emails and eventually pushed Firmware 1.6 out to me. This resolved the F6 failure issue. However, I identified that the unit was not providing pass-through for even small loads via the 30 Amp output and the battery continually cycles through drain and charge. On the plus side, it will run my refrigerator and wifi for almost 2 days without recharging. Most of our power outages don't last that long. I had really hoped that I could leave the unit on to power my one critical low wattage circuit using pass-through into a manual transfer switch while leaving all other circuits on residential power but it does not.

Great product. Very high quality. Some delivery issues caused by poor communication between Amazon and vendor......but the vendor came thru. Note these batteries are really heavy.

Terrible service Arrived upside down Box opened, no charging cable, no manual Item appears to be used Jackary refused to replace when called direct Told me they would "make an investigation" Now I am out $4,300 or so Company customer service is outside of U.S. Amazon said I might have to make an insurance claim on Amazon A-Z What a nightmare.

Update: after working with Jackery support it was determined a safety insulation check the unit runs daily at 2am was failing due to an extended extension cord I was using. Once I changed how I configured the AC power out, I have not had any trouble. Jackery also back-leveled my firmware a bit to where this test was not so sensitive. I like all the features of this unit, and it is now working as I wanted. With this I have updated my rating to 4 stars. Unit has often dropped (8 times) its AC power when powering various devices, when average watts draw is ~50, and peak at ~250 watts. When this occurs it also drops connectivity to the app and locks the unit requiring it to be reset. At this point I cannot trust it. I have an open ticket at jackery - if their service doesn't step up to my satisfaction, I will return the unit.

I bought this unit with the STS and 500x panels. The panels are nice and the STS seems to work, but the e5000 will drop power repeatedly when you place the whole system on backup mode under light to moderate loads. Putting the system on UPS mode seems to help but then the house lights flicker and the unit drains power drastically as the software cycles between the e5000 and the grid until the battery is dead for some reason. I contacted their support, and after two weeks with repeated statements from them that someone from their engineering team will contact me, nothing has happened. If you're looking at this as a comprehensive home backup that can do TOU export like its competitors, I'd be extremely wary. There seems to be several issues and no one available to help assist or trouble shoot. Will likely be pursuing a full refund. UPDATE: About a week after this initial review, jackery pushed a firmware update to my STS and everything seems to be working as intended.

High-quality battery, lots of different functions, solar panels in a separate bag, very convenient, clear and reliable interface