RELAXONCHAIR [MK-Classic Full Body Zero Gravity Shiatsu Massage Chair with Built-in Heat and Air Massage System (Gray)

This was a Christmas present for my wife so we've had it for about a month, she loves it but there is a little room for improvement. First, it's great that it comes completely assembled, just unbox and plug it in. There are plenty of different programs to chose from to suit your needs. We found the massage to be right on target. It goes from your neck all the way to the back of your upper thighs. The action varies with the program you chose, kneading, rolling, vibration, and heat in certain areas. Now, the things that could be improved. The foot/lower leg area is extendable and it's on a spring, so you just push down to a comfortable length. However, there is nothing to hold it there and the spring is pretty strong so it tends to come back up during the massage cycle. It would be great if it was motorized or worked on air pressure so you could set it where you want it and it stayed there until the end of the massage. The other thing that could be improved is the actual foot massage on the bottom of your feet. We found the rollers to be very narrow so they seem to poke into the bottom of your feet a little too much. If they were wider they would be much more comfortable. We took a small piece of thin carpet and put it in the bottom of the foot area on top of the rollers, that seems to take away the sharp feeling. The rollers are positioned in the arch area of your feet, it would be great if they covered the front/ball of your feet as well. Again we love the chair with the few improvements it would be near perfect!

The chair came in a very large box which instantly became my grandson's Playhouse. Yes, the playhouse is great but the chair is magnificent! It arrived in one piece, we simply opened the box and plugged it in.My favorite massage setting is full body. It uses a double tap on my back which makes me make funny noises. 😘I can adjust the speed of the massage as well as the pressure. Does an excellent job of massaging my shoulders back haves and feet and it was much lower and the price of the chair that I saw at the mall that got me started by massage chairs. This chair is a gem, perfectly relaxing and easily used. It has a true zero gravity setting and I can decide how far back I want the chair to go. It is a truly pleasing high end massage chair and worth every single penny spent.That said, the best part is that the customer service is out of this world. We had a question about one of the wires on the chair and called the company. Remember, this is during the time of covid-19 and customer service is hard to come by. The call was answered by Steven, who said that he didn't have time to talk because he had a meeting but he would call back in an hour. Our hopes were not especially High. 20 minutes later Steven called back an answer to every single question....correctly!Do not hesitate to buy this chair. It is an excellent high end massage chair and when you buy it you are also buying Top Notch customer service.

We've had our chair for over a month and I am now able to write a more informed review. First, delivery was fast! They called to schedule a delivery day and time within the next day or two. The driver also called when he was on his way! Great service when it comes to delivery! The chair is big and bulky, as you would expect. It was difficult getting it up our 12 or so steps in the house. In fact, it was difficult to get it up the two steps to our front door!We managed but it required lots of effort. Beautiful construction and quality! We ordered the gray chair but now I wish I ordered the darker one. I just picture that the light gray material will get noticeably dirty. Love the massage!! The foot massage is serious too! There are several pre-set programs and you also have the ability to increase or decrease the intensity and bring closer or spread farther the massage balls that go up and down your spine. You can also increase your time from the standard 15-minute programs up to 30-minutes. However, 30 minutes is the max, as far as we can tell up to this point. We still have lots to learn about the chair. At the end of each program the chair stays back so if you happen to fall asleep you won't be disturbed by the chair moving to the upright position. Falling asleep in the chair is easy to do and has happened a lot already! However, there are two things that I find a bit annoying - 1) At the end of each session you have to actually restart from the sitting up position. We have not found a way to continue the programs while still is the relaxed and reclined position.; and 2) this is one of the chairs that allowed for tall people, up to 6'4". I actually bought this chair for that specific reason as I have tall people in my family. However, we've learned that the foot section does not lock into place. They have to continuously put pressure and push their feet down which defeats the relaxation of a massage. I'm hoping someone who knows this chair better than we do will let me know that we're doing something wrong and that there are ways around this. Finally, there is a manual that comes with it but it is not very helpful in learning how to use the functions on the control. Maybe it's just us?! Anyway, overall we're happy with our chair!! Still lots to learn in order to get the most out of it. If you are looking for a chair in the $2,000 price range, this is a good one!