GE Profile Opal 2.0 XL with 1 Gallon Tank, Chewable Crunchable Countertop Nugget Ice Maker, Scoop included, 38 lbs in 24 hours, Pellet Ice Machine with WiFi & Smart Connected, Stainless Steel

I’ve seen too many companies operate like this lately, and GE seems to be following the same playbook. I ironically bought this from Amazon — and this ice maker isn’t cheap. On the outside it looks sleek, but inside it’s completely rotten: false warnings, random stops and starts, terrifying squeals, and general unreliability. Customer service was a complete disaster. I was just a month past the one-year warranty, and the representative refused to help, offered no solutions, and eventually hung up. No accountability, no concern — just cold corporate scripts protecting GE’s profits. This appliance is all style and no substance. Expensive, flashy, and fundamentally broken. If you value your time, or money, do not buy this. GE clearly cares more about profit than quality or customer experience. Amazon too? They haven't weighed in!

El producto no funciona , la bomba de agua no trabaja y sale la leyenda de add water ,

WHEN THE ICE MAKER WORKS IT WAS GREAT. SUPER DISAPPOINTING THAT IT ONLY WORKED FOR ABOUT A MONTH AFTER PURCHASE. CUSTOMER SERVICE HAS BEEN A NIGHTMARE. THEY EXPECT YOU TO KEEP A HUGE BOX LYING AROUND THE HOUSE FOR AN INDEFINATE PERIOD OF TIME SO THAT YOU CAN SEND IT BACK TO THEM IN ITS ORIGINAL PACKAGING SO THEY WILL HONOUR THE WARRANTY. I AM ON THE HOOK FOR 'DAMAGES' THAT MIGHT HAPPEN WHEN I AM MAILING IT BACK TO THEM TO FIX IT. IT WEIGHS ALMOST 50 POUNDS. I CAN NOT FIND ANY LOCAL PLACE TO WARRANTY IT. NO ONE FIXES SMALL APPLIANCES ANY MORE. IT IS VERY NICE LOOKING, BUT WHAT THEY ARE DOING ON THE INSIDE OF IT, IT IS SUPER UNRELIABLE. THEY ALSO SHIPPED ME A DIFFERENT PRODUCT THAN THEY DELIVERED TO ME. THE INVOICE DOESN'T MATCH THE PRODUCT. I AM TRYING TO GET THAT FIXED BEFORE I SEND THEM ANYTHING. BRUTAL CUSTOMER SERVICE. DO NOT PURCHASE

Revising my review. I've been dealing with horrible headaches, head/ear pressure, and a sore throat. Had no idea what was causing this because it would usually just randomly occur later on in the day. Thought nothing of it besides maybe a cold until I noticed a weird taste in my iced water. This led to me checking the machine and finding MOLD in the pipes, the ice tray, and the water reservoir. And I know what you're going to say "she must not be cleaning that thing often enough or properly." WRONG. Every single time the "cleaning" light would turn on, I would follow the instructions to clean the machine. I was diligent about cleaning the machine and wiping everything down. I found white mold in the piping and it did NOT clean out when I ran a clean cycle which leads me to believe that there's probably a lot more internally that I cannot see. The ice tray and the water reservoir had black mold. When I wiped down the sides of the machine (water reservoir and ice tray) the paper towels came away black. Once I stopped using this ice, my symptoms started to clear up. I was poisoning myself with moldy ice ever since time I would drink. This machine was great when it was brand new but the health risks are not worth it. I'm throwing this out. and my dad who also owns one is throwing his out as well. Use this at your own risk. Old review: The reviews are concerning but my dad and I both have this same ice maker and neither of us have had any issues so far. He has had his for a year or two now and I've only had mine for around a month. Easy to use, and everyone that comes over always talks about how much they love this ice. I love that this has a little night light on it too. I like to turn that on when the sun sets. No complaints with this.

I purchased this GE 2.0 XL . over 2 years ago and now found a loud noise coming from the auger. This has been my favorite appliance for over two years. I followed every time to clean the equipment with white vinegar and tried the defrosting method overnight. If some one could help with repairing the issue I would appreciate it