To customer:• We gurrantee that our item is 100% BRAND NEW, not like other seller (MEAN USED), nor refurbished, nor after market, it comes directly from Laptop company contract manufacturers in China.If you are not sure of the compatibility, welcome to contact us. Common Laptop Keyboards Issues(you can try to figure it out based on the problem below accordingly)• Laptop Keyboard Keys not Working - These problems may occur if you tend to spill something on your keyboard, dust settling on the inner surface of the keys, excessive use of some keys while playing games, or due to lack of lubrication.• Laptop Keyboard Types Wrong Characters - If your laptop keyboard types wrong characters, it is rather a software issue than an hardware one. This can happen if you accidentally press certain keys on your keyboard, which enable a certain kind of function.• Laptop Keyboard Typing Numbers Instead of Letters - If you type on your keyboard a letter but numbers are displayed instead, there may be a problem with the software. There are chances that you may have activated a digital lock unknowingly. • Laptop keyboard function don't work--If you install a new keyboard some of the function may not work normally,it is rather a driver issue than a keyboard itself, try to reinstall the driver and browse this website for reference http://www.pcworld.com/article/237497/keyboard_not_working.html How to replace the keyboard • If you do not know how to take out or change the old keyboard or disassemble the laptop--go ahead and search with 'XX laptop disassembly' or ' XX keyboard replace' (XX means your laptop brand and model number) for help at youtube. • If you have other problem with the keyboard please send us emails for free ,we're willing to help you !
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