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M**W
Incredible product at an unbelievable value with world class customer service
Although I have been a frequent (practically daily) Amazon shopper for the past 20 years and have had virtually flawless experiences for the most part with Amazon and its merchants, I've never felt compelled to submit a product review for anything — until now.I'll start with the product — the MRQ hand blender. I cook A LOT and have practically every kitchen 'gadget' there is, including the requisite monster food processor, blender, Kitchenaid stand mixer, et al. which I've always found them to be, in most instances for my every day needs, a bit of overkill, space eater, and hassle to store and clean. So that was the impetus that moved me to look into a hand blender.What I found in my hunt for the perfect hand blender is that the MRQ hand blender has 800 watts of power — far more than almost all the other hand blenders AND has the most accessories (including a bonus stainless steel beaker that isn't noted in the description but is sent promptly after you send an email with a code provided on the 'thank you' card in the box. I've since tried out every functionality, accessory and option and, though I was skeptical given it's low price, it all works incredibly well. In fact, this set has taken the place of my large food processor, blender, hand mixer, and mini-prep food processor. Seriously—I now have plenty of room in my cabinet and didn't sacrifice in power (the 800w motor is a beast!).Now about their customer service: I was missing a part from my box (the spindle that the shredding/slicing blade disc goes on) so I contacted the seller via Amazon. Their customer service rep (Mary) was exceptionally responsive, professional, and prompt in remedying the situation. She also provided me with regular updates and treated me with care as if I was her only special customer. I believe good sellers should provide good customer service — but theirs really is world class (even better than Amazon's and I think Amazon's customer service is great).A seriously incredible product at an unbelievable value with world class customer service — really can't ask for more.
J**S
Easy to use but…
Several pieces come apart or break while being used. Had to use super glue to keep immersion blender case from falling off. Plastic drive parts break when you add crackers to processor cup. Slicing blade very sharp but hard to use.
S**S
PHENOMENAL CUSTOMER CARE!
The media could not be loaded. UPDATE: After receiving our initial order and discovering the lid for the food chopper would not lock, in addition to there being chips and scratches, we returned our hand blender. Almost immediately, the seller contacted us, was incredibly considerate and kind, apologized for the problems we experienced, and practically overnight, customer service sent us a new immersion hand blender. We have since tried all parts of the set and can very positively say this is a GREAT immersion hand blender. The 800 Watt hand blender is TERRIFIC for blending, chopping, slicing, grinding, etc. We utilized every feature of this set to prepare a large lasagne, from scratch. This hand immersion blender came in handy, every step of the way, and it decreased our preparation time by more than 75%! There are numerous pros, the most important of which are: a very strong 800 Watts motor, a large 1500mL food processor, with slicing and grating capabilities, exceedingly sharp blades, an exceptionally powerful mixer — this completely eliminates the need for 6 individual appliances! Best of all, the seller is FANTASTIC and offers SPECTACULAR customer care. We are extremely pleased. Thank you very much!Prior review: We were extremely excited to receive this, however, the paint was chipped on both the 600mL and 1500mL containers and most importantly, the 1500mL container would not lock into place. I have included a video. So, the slider and large container cannot be used at all, which is why we bought this model. Otherwise, if we just wanted the small beaker, we could have found one for 1/2 price. Extremely disappointed. Also, site advertised including a stainless steel container, which was not included. Most of my reviews are positive, but am exceedingly sad to leave a negative review for this product. Absolutely no quality control for this product.
C**!
GREAT Choice!!!
I waited for a very long time before I made the jump to an immersion blender. Being 100% honest, I didn't want to spend $100 for a "big kitchen brand name" and only get the stick blender part. Thankfully, the reviews for this one were pretty straight forward and I took the chance. Boy am I happy that I did! This thing is AMAZING! I used every part of the machine for Thanksgiving dinner! This handy gadget really comes in handy if you are following the Keto Lifestyle eating plan too! It smashes up cauliflower, blends up "bulletproof coffee", and whips up eggs for "cloud bread". Having all of the parts that make up the food processor, the stick blender and the drink mixer/whisk, was worth every penny of the purchase! This one is a keeper!
R**N
The Best Immersion Blender
Let me first start out by saying for the price of this item, I was expecting the blender to feel light and cheaply made.When I unpacked it and all of the cool attachments, I was amazed. It felt heavy and well made.I have not used it yet, but saw countless youtube videos for this particular blender, so I know what I can do with the different attachments. It is more powerful than most or all of the same sized models from the well known brands.I did however power all of the attachments to test that it was defect free. Everything worked as they were supposed to. I cannot wait to try out each one as I was needing a food processor, and do not get me started about a way to dice onions tear free now......The goodness does not stop there. Inside the box was a certificate for a stainless steel cup!!Thank you MRQ!!!
Trustpilot
2 weeks ago
2 days ago