The Root Cause Analysis Handbook: A Simplified Approach to Identifying, Correcting, and Reporting Workplace Errors

This is a great tool for effective problem solving and incident analysis in the workplace. Easy module to use. Easy and very effective tools to use. Bases everything on problem identification and correction, and can be used on more than just incidents, the tools are great for anyone who wants to be proactive in the workplace.

Still studying it, but so far looks good - keeping it simple is beautiful!

as advertised

My background is information systems service delivery. I stumbled across this gem when I was searching for resources on how to structure outage investigations for applications that did not meet service level objectives.Prior to reading this book I viewed root cause analysis as a reactive tool to be used to investigate the causes of failures. The approach taken by the author is to also use this technique as a proactive tool in a manner similar to failure mode effects and criticality analysis (FMECA).Here is a summary of what how this book approaches root cause analysis: it begins with a section on defining problems and collecting data. This approach allows you to take a proactive approach, especially if you are in an environment that uses statistical process controls to measure process performance. This is augmented by a chapters on task analysis and event and casual factor charting. This is where the author's approach begins to resemble FMECA techniques, which are proactive versus reactive methods of addressing problems and risks. This is followed by chapters on interviewing and reporting.I particularily liked the chapter on interviewing techniques, which added a practical dimension root cause analysis. I also liked the way the author used hints throughout the book to reinforce methods.The rest of the brief 135-page book is devoted to forms, worksheets and checklists that significantly add to the value or the book. I would have liked an accompanying diskette with this material in electronic format, but the lack of it does not detract from the book in any way.If you want to use root cause analysis as a proactive tool in conntection with a continuous improvement initiative I recommend that you also consider Understanding Variation by Donald Wheeler. If you are seeking a more proactive approach to preventing problems in the first place you might consider augmenting Root Cause Analysis Handbook with Failure Mode and Effect Analysis by D. H. Stamatis.

This the primer for someone who is new to root cause evaluation. Not very in depth. Can't recommend for more than the most basic of root cause problems - Root Cause 101.

This book does an excellent job of quickly covering conventional root cause analysis. With an emphasis on documentation, the author takes you through a series of steps that include defining the problem, methods for collecting data and gathering information, analysis of the problem, and ultimately developing corrective action. This book moves very fast, reading more like a slide-show presentation than a book, yet the author is able to communicate a lot of good information using this minimalist approach. Rather than detailing numerous analysis methods, the author keeps it simple by sticking with a fixed path to problem solving. I found the "Pitfalls of ..." sections after each topic very insightful. In addition, the collection of forms, tables, and checklists included in the book (great appendix) are excellent. Don't look for case studies here, this is a straight forward how-to book

This text gets right to the point about root cause analysis and the various analytical tools that are used in the process. It is a great supplement to the material I've review on the subject for class work. I highly recommend this text for anyone who is studying the subject for accident investigation or process improvement.

OK EXCELLENT

This short, easy to read book draws on a range of techniques and practices (not all of them acknowledged as to source) to present a coherent approach to root cause analysis in an industrial setting. It works through each section using an example introduced at the start of the book, so that the reader can look at the theory first and then immediately see how it could be applied in a real world situation.IT problem managers could learn a bit from it as well, particularly the very clear explanation of the Event and Causal Factor Charting (ECFC) methodology.