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Q: What is preventing the boom from being clogged?

Nothing. That's why this did not work well for me. The water is not filtered until it is pumped up and showered over the top of the housing. If you spin the shower outwards like it describes it being a feature, it does not filter anything, it just circulates.

Q: There were no suction cups in my package? do they have to be purchased separately? it was listed as included. who do i contact to get suction cups?

Contact Amazon.com customer service

Q: can the filter the fully submerged underwater?

No, it is a shallow water filter.

Q: I just bought this pump and the water is flowing over the top and running down the side, how do i stop this from happening?

That happens when the water can't filter through the sponges fast enough, usually when they're dirty or otherwise clogged.

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What is preventing the boom from being clogged?

There were no suction cups in my package? do they have to be purchased separately? it was listed as included. who do i contact to get suction cups?

can the filter the fully submerged underwater?

I just bought this pump and the water is flowing over the top and running down the side, how do i stop this from happening?

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TrustScore 4.5 | 7,300+ reviews

Ayesha M.

The product exactly matches the description. Very satisfied with my purchase.

5 days ago

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Smooth transaction and product arrived in perfect condition.

3 weeks ago

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VT14935

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Vanuatustore

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Trustpilot

TrustScore 4.5 | 7,300+ reviews

Ali H.

Fast shipping and excellent packaging. The Leatherman tool feels very premium and sturdy.

1 day ago

Meera L.

Smooth transaction and product arrived in perfect condition.

3 weeks ago

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hygger12-Pack (6 Coarse Pads + 6 Fine Pads) Replacement Aquarium Filter Sponge for HG979 Turtle Filter

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