Powerful Phrases for Dealing with Difficult People

This really is a powerful book. It’s the most practical and useful book I’ve read in a long time. The scenarios and resolution tools are applicable in all types of work situations. Thank you so much!

This books provides guidance on dealing with annoying people. Step by step instructions with examples are included. This book is great.

Great book as it relate to dealing with all types of people. The gave many examples of how to handle difficult people and our reactions to them.

I felt so inspired after reading this book. The only issue is that there isn't much resolution to be had when dealing with someone lacking in empathy entirely. Lots of good advice about remaining calm/quiet and thinking before speaking, etc. but what am I supposed to do when the person I am speaking to about my feelings responds with "what about my feelings", etc. If the other person refuses to take responsibility for their actions, where does that leave me?

Baper back. Seems fine. No problems with pages.Can't say how good it is yet because weather's to nice and will enjoy in winter

This is a must read for managers at various levels. I enjoyed reading the book because it gave several real life examples of dealing with difficult people and how to work through the steps to best handle the situation. As I was reading, I often associated the scenarios to what I deal with at work. I’m a manager at a company that have people of various backgrounds and unique personalities. This book has helped me improve my skills of working with difficult employees. I highly recommend!

I, sadly, AM a difficult person, so when dealing with others I am learning how to handle my end of the conversation better without feeling like I have to control the conversation(s) of anyone else involved. This book has helpful, easy-to-read, quick-to-learn statements that aid me through MY struggling part of any conflict, work, personal. etc. Used it recently with a relationship that got in a train wreck when another party interfered, escalating the situation. Then, of course, my part became intensified, and so on. Possible irreparable damage, but when getting together three weeks later to "talk it over," this book helped keep it on an even keel. (Wasn't embarrassed to take note cards since they were actually evidence I was trying - as was the other party - and it kept me on track when I wanted to veer.) Highly recommend!

This book offers many concrete examples that help clarify how to discuss different and challenging situations. Would recommend to anyone interested in growing their communication skills!