Timberland PROWomen's Industrial & Construction Shoe

I bought these work boots for my daughter because I had bought a similar Timberland pair for my son in 2020. They both work in the same managerial role in an international retail company. My son’s pair after 4 years have the wear one would expect and are still fine. However, my daughter’s - which I purchased Sept 2023- are far from an acceptable level of wear for such a well known and expensive brand of working footwear.When I contacted Timberland and sent the photos, they said the shoes showed a normal amount of wear after… 6 months! I then sent them photos of my son’s, along with the receipt of purchase, and explained they are in the exact same role in their jobs, however the difference between the degradation in both pairs is startling. This was about a month ago, and I am still waiting for that email to receive a response.I feel thoroughly let down by Timberland, a world wide company that really has shown how little they care about their customers. When I initially contacted them with my genuine grievance, I fully expected an apology and another pair of boots to compensate for the disappointing pair that I had received. However, this is not how it went and this is why I am leaving this review now.I would ask anyone who is thinking of spending this amount of money on a pair of Timberland working boots such as the ones I bought, to reconsider their decision. My daughter works in a retail outlet - not in a construction site as the wear in the boots might appear more suited to. She is not someone who normally wears shoes out quickly; this is the first time ever this has happened actually. Not only will we not buy Timberland footwear again, but we will never buy anything from this brand. There are brands out there that actually care about their customers- Timberland unfortunately, is not one of them in my experience.