Question 1

You mention that your sand is special, what makes the sand you use different?  Isn't all sand the same?  Thanks so much

Accepted Answer

Hello there. Thanks for your question. I'd love to explain because our sand is something we're very proud of.

Interestingly, not all sand is the same. Whilst it may look similar, our sand is crushed from a specifically chosen rock (in North America) to avoid contaminants, free quarts or free silica. Plus, it goes through strict annual safety checks, ensuring it is CPSIA & Prop 65 compliant. (We want to avoid any nasties from our sand). We spent a lot of time finding the perfect sand supplier, to be sure we were offering sand that was both safe, and perfect for Zen Gardens. So whilst our sand isn't the cheapest, we can be confident of its quality...and that's important to us here at Island Falls Home.

Finally, after choosing our supplier, we tested out various sand grain sizes. Again, not all sand is the same. (Some is fine & some coarse). We've a great relationship with our supplier and have chosen what we believe to be the optimal sand grain size for use in Zen Gardens. The patterns show up clearly, which makes a real difference. You will even see a very slight sparkle!

We hope you love your Zen Garden, and thanks again for your question

James
Island Falls Home

Question 2

Is is supposed to come with sand? I thought it did. I bought two for Christmas and none of them came with sand%

Accepted Answer

Hello and thank you for your purchase. Yes, our Zen Gardens absolutely come with sand, along with all the other features you see in the photos & description. Regrettably, it sounds like you received two from a very small batch that we identified as having an issue. I'm sorry for this. I'm pleased to say that this issue has now been rectified, but we would really like to send you replacement bags of sand. Please reach out to us through buyer-seller messaging and I'll personally ensure we resolve this for you to your full satisfaction, and quickly! Many thanks, Island Falls Home

Question 3

What is the yellow stickey thing for?

Accepted Answer

Hello. Thank you for your question. I'm not certain which piece you are referring to, but believe you are asking about the enclosed bamboo wooden tools. You will find 6 tools in your Zen Garden kit. They're handcrafted so look and feel great to use. If you scroll down on our listing, you will find full details about each of the tools, as well as images of how they can be used to create patterns in the sand. One of the tools (namely, the 'Smoother tool') is packed as 2 wooden sticks, which simply slot together to create the tool. There is also the 'Detailer stylus' which is a slightly curved stick, which is used to draw free-form patterns in the sand. I trust this answers your question, but do feel free to contact us if you would like any more information about our products. All the best, Island Falls Home

Question 4

What is the Height of the tray?

Accepted Answer

Hi there. Thanks for your question. The Zen Garden sand tray is exactly 2.0cm in height. The usable (internal) height of the tray is exactly 1.6cm. With the 454g (1lb) of sand that we provide, you will find that this fills the tray to around halfway, which you should find to be the perfect level to allow you to rake without scratching the base, but also it not being too full that it spills. I hope this answers your question, but if you do have any further questions (great or small), please feel free to ask them. We're here to help!

Product Dimensions	27.94 x 20.32 x 1.91 cm; 453.59 g
Item Weight	16 Ounces
Display maximum weight recommendation	1.3 Kilograms
Finish types	Black Zen Garden Tray
Care instructions	Low maintenance. Sand should not be wet or exposed to water, and bamboo and wood components should not be soaked in water or exposed to excessive moisture. For long storage, it is recommended to store the product in a dry, clean place away from direct sunlight.
Dishwasher safe?	No
Is assembly required	Yes
Batteries required	No
Included components	Torii Shinto Gate, Bridge, Pagoda, 2x Moss, 2x Sakura Cherry Blossom Trees, Lotus Flower, Small Stones, Black Stacking Stones, 6 bamboo handcrafted tools and rakes, 1 lb white soft sand, Black Zen Garden Sand Tray, Gift box, Ribbon Tool Box

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Island Falls Home Zen Garden Kit 11x8in Beautiful Premium Japanese Mini Rock Garden Gift Set. Home, Office Desk Accessories. Zen Sand Garden, 6 Tools, 15 Features. Desktop Meditation Room Decor Tray

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